Emotion At Work

Episode 45 - Emotion at Work in Emotion Expression

Fair warning for you fair listener, this podcast includes mention of pineapple on Pizza, sorry!!
 
I found the guest for this podcast when I was reading one of his papers and I LOVED it. The link will follow in the show notes.  We open up with the standard unexpected and innocuous question and that takes us into the pineapple incident and then we get into the podcast proper. Arik discusses three characteristics that impact and affect the appropriateness of emotion expression (and associated social outcomes for the displayer), they are:
 
Characteristics of the displayer - e.g. Gender  
Characteristics of the display - e.g. Intensity of the emotion 
Characteristics of the context - e.g. the setting (virtual vs face to face/physical)
 
He also goes on to discuss the idea of emotion (in)authenticity too which I found fascinating. I also (maybe cheekily) make some suggestions about how his model may be enhanced by looking at some socio-linguistics elements too.  
 
For me, the social aspects of emotional expression, especially in the workplace are under-discussed and under-researched, hence my wanting to do this podcast. If you want to get hold of Arik you can find him here:
 
 
Your links and references to the key areas and ideas we discussed are below:
 
Around 12 minutes Arik mentions his research in a hospital setting and you can find that paper here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/  
 
Around 20 minutes Arik and I talk about anger as an emotion and 'the line' and there is an interesting research paper on that here - https://journals.aom.org/doi/full/10.5465/amr.2007.25275495
 
Around 25 minutes Arik mentions a study about the moderating factor of clarity of the transgression or if you have been 'wronged' and you can find that here -  https://psycnet.apa.org/record/2018-00986-009   
 
Around 30 minutes Arik mentions the study that he did that explored how happiness and anger spread around virtual teams and you can find that here - https://psycnet.apa.org/record/2011-16723-003  
 
Around the same time, I mention emotional contagion, and here is a great paper on emotional contagion in organizational life - https://www.researchgate.net/profile/Sigal_Barsade/publication/329902131_Emotional_contagion_in_organizational_life/links/5c85c1af92851c69506b238c/Emotional-contagion-in-organizational-life.pdf
 
Around 34 minutes Arik mentions the research is done in the lab and the field around happiness and sadness and the impact on outcomes for the 'display-er' and you can find that here -  https://psycnet.apa.org/record/2018-00986-009   
 
Around 36 minutes we talk about the paper that got me interested in chatting with Arik and you can find that here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7033655/
 
Around 38 minutes Arik mentions his research on emojis and smilies and you can find that paper here -  https://journals.sagepub.com/doi/full/10.1177/1948550617720269 
 
Around 41 minutes I mention the TEDx talk that Arik did and you can find that here - https://youtu.be/mFL7KKTuvmw
 
Around 46 minutes Arik mentions the Emotion as Social Information (ESI) model by Van Kleef and you can find more on that here - https://psycnet.apa.org/record/2004-19340-008
 
Around 51 minutes Arik mentions the civility of expression of emotion and I link that to other podcast episodes around socio-linguistics and you can find out more episodes here - https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/ and here - https://www.podbean.com/eu/pb-isi6f-78718f
 
Around 1 hour and 7 minutes, I mention Paul Ekman's book 'Emotions Revealed' and you can find that here - https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659
 
Around 1 hour 13 Arik mentions a researcher called Karen Niven and you can find her bio here -https://www.research.manchester.ac.uk/portal/karen.niven.html
 
Around 1 hour 16 minutes Arik recommends a book to read and you can find it here - https://www.cambridge.org/gb/academic/subjects/psychology/social-psychology/interpersonal-dynamics-emotion-toward-integrative-theory-emotions-social-information?format=PB
 
 
Arik sent across some papers for our listeners as well:
 
Carrying too Heavy a Load? The Communication and Miscommunication of Emotion by Email
https://journals.aom.org/doi/abs/10.5465/AMR.2008.31193163 
 
Crossing the line(s): A dual threshold model of anger in organizations
https://journals.aom.org/doi/full/10.5465/amr.2007.25275495  
When scowling may be a good thing: The influence of anger expressions on credibility 
https://onlinelibrary.wiley.com/doi/abs/10.1002/ejsp.573 
 
The Dark Side of a Smiley: Effects of Smiling Emoticons on Virtual First Impressions
https://journals.sagepub.com/doi/full/10.1177/1948550617720269 
 
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction.
 https://psycnet.apa.org/record/2018-00986-009   
  
The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information
https://www.amazon.com/Interpersonal-Dynamics-Emotion-Integrative-Information/dp/1107048249 
 
Expression of Emotion as Part of the Work Role:
https://psycnet.apa.org/record/1987-17392-001  
 
Anger and happiness in virtual teams: Emotional influences of text and behavior on others' affect in the absence of non-verbal cues
https://psycnet.apa.org/record/2011-16723-003  
 
Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/  
 
Happy listening!
 
More from Arik:
LinkedIn: https://www.linkedin.com/in/arik-cheshin-73b5473/
Email: acheshin@gmail.com
Profile: https://www.researchgate.net/profile/Arik_Cheshin
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 44 - Emotion at Work in Decision Making

In an unexpected turn of events for the podcast, my guest Simon Ashton from Phoenix Leaders mentions context before me.  We get into a lot of areas as this episode is the second-longest one to date.  Simon described this off-air as 'a bloody big topic' and I agree with him.  Decisions are massively influenced by what goes on inside our heads and by things that are happening or going on around us.  Therefore, this podcast has a number of different areas that we focus on.  The full list of all the key ideas/topics is covered in the Show Notes below with associated links to resources or definitions.
 
At about 1 hour and 3 minutes there is a bit of mild swearing so if you are listening with little ears around you may want to turn the volume down at that point.  
 
What I really enjoyed about this podcast is the conversational flow of it.  When I listened back in the edit I once again enjoyed being part of the conversation.   If you want to get hold of Simon you can find him here:
 
 
Your links and references to the key areas and ideas we discussed are below:
 
Around 1 minute I mention the Freakonomics podcast that you can find here - https://freakonomics.com/
 
Around 4 minutes Simon mentions the prisoner's dilemma
https://en.wikipedia.org/wiki/Prisoner's_dilemma
 
Around 5 minutes Simon mentions ‘dobbing in’ so if you are unfamiliar here is an explanation of the term
https://www.collinsdictionary.com/us/dictionary/english/dobbing
 
Around 16 minutes I mention the refractory period and here is an article on it
https://www.paulekman.com/blog/how-to-achieve-emotional-balance/
 
Around 19 minutes Simon mentions choice architecture and you can find out more about that here
https://www.economicshelp.org/blog/glossary/choice-architecture/
 
Around 21 minutes Simon mentions the Chimp Paradox and while I don’t rate the book here is a link to it
https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp-paradox/]
 
At around 22 minutes we get into biases and heuristics and Simon mentions the book Thinking Fast and Slow by Daniel Kahneman 
https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576
 
Here is also a nifty infographic on the types of biases and heuristics
https://www.visualcapitalist.com/every-single-cognitive-bias/
 
At around 25 minutes Simon mentions the World Economic Forum research into the skills that are needed, the report can be found here:
https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/
 
Around 30 minutes I mention Cliff Lansley and him being on the podcast in the past, here is the episode
https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/
 
At around 33 minutes we mention ‘Eat that frog by Brian Tracy’ here is a link to the book
https://www.amazon.co.uk/Eat-That-Frog-Important-Things/dp/1444765426
 
At about the same time I mention a study about Parole and decision making, this is a 2016 paper that reviews the efficacy of the findings and gives some great references to other papers too
https://www.sas.upenn.edu/~baron/journal/16/16823/jdm16823.pdf
 
Around 36 minutes I mention decision fatigue, here is some more on that phenomenon
https://en.wikipedia.org/wiki/Decision_fatigue
 
Around 45 minutes Simon mentions Zimbardo and ‘The Human Zoo’ which was a TV show and you can find out more about it here
https://m.imdb.com/title/tt0818733/
 
Around 48 minutes Simon and I discuss 'Group Think' and you can find out more about that here
https://www.psychologytoday.com/gb/basics/groupthink
 
Around 50 minutes I mention and explore a cognitive bias called the 'Anchoring Heuristic' and you can get more about that here:
https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias)
 
Around 1 hour and 5 minutes I talk about the oversimplification of 'System 1 and System 2' thinking, here is a link to a couple of nice pieces on it
https://www.marketingsociety.com/think-piece/system-1-and-system-2-thinking
https://www.lesswrong.com/posts/HbXXd2givHBBLxr3d/against-system-1-and-system-2-subagent-sequence
 
Around 1 hour and 12 minutes I talk about Simon Sinek and his work on the importance of Purpose and here is a link to his most famous/popular book:
https://simonsinek.com/product/start-with-why/
 
Around 1 hour and 16 minutes, I talk about generational differences and how (for me) they are not a thing.  You can find a piece from the Center For Evidence-Based Management here:
https://www.cebma.org/wp-content/uploads/CAT-Generational-Differences.pdf
 
Around 1 hour and 18 minutes I talk about display rules and feeling rules and a previous episode of the podcast and all those links are here:
https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/
https://en.wikipedia.org/wiki/Display_rules
https://en.wikipedia.org/wiki/Feeling_rules#:~:text=Feeling%20rules%20are%20socially%20shared,Arlie%20Russell%20Hochschild%20in%201979.
 
Around 1 hour and 22 minutes Simon mentions 'The Book of Beautiful Questions' and here is a link to it:
https://amorebeautifulquestion.com/the-book-of-beautiful-questions/
 
Around 1 hour 30 Simon mentions Brigadier General Matthew Broderick and his involvement with Hurricane Katrina and New Orleans, here is a link to an article on the topic pulling out some of the points Simon makes:
https://www.appliedcommunication.org/?p=442
 
Around 1 hour 33 Simon talks about confirmation bias and you can find more on that here:
https://en.wikipedia.org/wiki/Confirmation_bias#:~:text=Confirmation%20bias%20is%20the%20tendency,evidence%2Dbased%20decision%2Dmaking.
 
Around 1 hour 36 Simon mentions the 'Halo and Horns' phenomenon and you can find out more about that here:
https://en.wikipedia.org/wiki/Horn_effect
https://en.wikipedia.org/wiki/Halo_effect
 
Happy listening!
 
More from Simon: 
LinkedIn: https://www.linkedin.com/in/simon-ashton-b5275b13b/ 
Website:https://phoenixleaders.co.uk/staff/simon-ashton/
Email: s.ashton@phoenixleaders.co.uk 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 43 - Emotion at Work in Job Crafting

On the title alone this episode may not seem to fit this podcast and the opposite is the case.  As an evidence-based practitioner, my guest Rob Baker is right at home and his work is ultimately about how people feel about their jobs and their work.  We cover a LOT of ground in this episode and on a personal note Rob's reply to my unexpected and innocuous question is a complete surprise and I learn a lot about him. 
 
Your references as always:
 
Around 3 minutes we discuss the Fat Cat on Kelham Island in Sheffield
https://www.thefatcat.co.uk/
 
Around 5 minutes Rob talks about how he competed for GB at orienteering, you can find out more here
https://www.britishorienteering.org.uk/
 
Around 8 minutes I mention the awesome human being called Simon Heath who is a Consulting Artist and has some sensible and practical thinking on the workplace.  You can find him on Twitter here  https://twitter.com/simonheath1?lang=en and here is his blog  https://workmusing.wordpress.com/about/
 
Around 17 minutes Rob mentioned Job Crafting questionnaires.  Here is a link to a recent paper on that
https://www.researchgate.net/publication/312192742_The_job_crafting_questionnaire_A_new_scale_to_measure_the_extent_to_which_employees_engage_in_job_crafting
 
Around 31 minutes Rob mentions the discipline of Positive Psychology, here is a link to explore what it is
https://positivepsychology.com/what-is-positive-psychology-definition/
 
Around 32 minutes Rob mentions a Dutch researcher and her research, here is a link to a 2015 paper on Job Crafting
https://www.researchgate.net/profile/Mcw_Peeters/publication/280830379_the_job_crafting_intervention/links/55c85ee208aea2d9bdc8b297.pdf
 
Around 37 minutes I mention Erving Goffman and the notion of face and facework, you can read more about my research into this here
https://www.degruyter.com/view/journals/jplr/14/2/article-p167.xml
 
This is a piece by Robert Arundale on face and facework
http://media06.euv-frankfurt-o.de/Literatur/Arundale_2006.pdf
 
At around 45 minutes I mention a Simulcast about Grit and Growth Mindset and you can find that here
https://emotionatwork.podbean.com/e/episode-42-grit-and-growth-mindset-good-practice-podcast-crossover-special/
 
Around 59 minutes Rob and I talk about a previous episode of this podcast with Hilary Scarlett, here is the link
https://emotionatwork.podbean.com/e/episode-39-emotion-at-work-in-neuroscience-and-organisational-change/
 
Around 1hr 19 minutes I get Rob to lug his book, the link is here:
Personalization at Work – Bringing job crafting to life within organizations (by Rob Baker)
 
As we are wrapping up at 1 hour 21 Ron plugs his website
https://tailoredthinking.co.uk/
 
 
 
Here are some other references that Rob said would be helpful during the wrap up:
 
Job Crafting - Amy Wrzesniewski on creating meaning in your own work – Video from a presentation at Google’s 2014 Re: Work seminar series and the best introduction to the concept I have found.
http://www.arnoldbakker.com/articles.php (this is a treasure trove of research)
Re-orientating Job Crafting (a really elegant paper outlining what we know and don't know about job crafting and a suggested path for future research) [Behind a paywall, unfortunately]
Turn the job you have into the job you want. Harvard Business Review.
 
Google’s favorite Psychologist Explains How the Company Retains Top Talent. BusinessInsider.com
 
Why you should let people craft their work   People Management (by Rob Baker)
 
Job crafting guide - Resources from Tailored Thinking's website
 
 
More from Rob:
LinkedIn: https://www.linkedin.com/in/rjmbaker/ 
Twitter: https://twitter.com/BakerRJM
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 42 - Grit and Growth Mindset: Good Practice Podcast Crossover Special

Carol Dweck's Mindset (2006) and Angela Duckworth's Grit (2016) are two of the most influential social science texts of this century, but difficulty implementing their ideas and a failure to replicate their findings have left them open to criticism.
In this special crossover edition of The Good Practice and Emotion at Work podcasts, hosts Nicola Boyle and Phil Willcox are joined by Owen Ferguson, Ross Garner and Gemma Towersey to discuss.
We explore:
the extent to which we feel we demonstrate grit and growth mindset
the problems posed by the popularity of these ideas
the impact of grit and mindset on L&D.
Show notes
Mindset - Updated Edition: Changing the Way You Think to Fulfil Your Potential, by Carol Dweck, is available here: https://www.amazon.co.uk/Mindset-Updated-Changing-Fulfil-Potential/dp/B07NQLQDWN
Grit: The Power of Passion and Perseverance, by Angela Duckworth, is available at: https://www.amazon.co.uk/Grit-Passion-Perseverance-Angela-Duckworth-ebook/dp/B019CGY2ZG
A useful review of mindset literature is: Burgoyne, A. P., Hambrick, D. Z., & Macnamara, B. N. (2020). How Firm Are the Foundations of Mind-Set Theory? The Claims Appear Stronger Than the Evidence. Psychological Science, 0956797619897588. Online at: https://www.gwern.net/docs/psychology/2020-burgoyne.pdf 
A study looking at mindset in the workplace is: Campbell, A. (2019). Effects of Growth and Fixed Mindset on Leaders' Behavior during Interpersonal Interactions (Doctoral dissertation, Pepperdine University). Online at: https://search.proquest.com/openview/f227f221ad725ab6802a70bb2d192d83/1?pq-origsite=gscholar&cbl=18750&diss=y
Professor Dweck has responded to criticism of her work here: http://theconversation.com/growth-mindset-interventions-yield-impressive-results-97423 
Two papers critiquing the 'grit' concept are:
Credé, M. (2018). What shall we do about grit? A critical review of what we know and what we don’t know. Educational Researcher, 47(9), 606-611. Online at: https://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=1051&context=psychology_pubs
Lee, C. S. (2018). Authentic leadership and organizational effectiveness: The roles of hope, grit, and growth mindset. International Journal of Pure and Applied Mathematics, 118(19), 383-401. Online at: https://acadpubl.eu/jsi/2018-118-19/articles/19a/27.pdf
The paper that Ross and Owen discussed was: Yeager, D. S., Hanselman, P., Walton, G. M., Murray, J. S., Crosnoe, R., Muller, C., ... & Paunesku, D. (2019). A national experiment reveals where a growth mindset improves achievement. Nature, 573(7774), 364-369. Online at: https://www.nature.com/articles/s41586-019-1466-y?fbclid=IwAR3eSTiOiVc3v8LARTfGwxTzlSDz4AiAFpLK-jK4VcJr57wI0eO8zyvwkEc 
The blog by David D'Souza that Phil mentioned was: https://daviddsouza.com/2020/02/03/the-surprising-truth-about-obvious-truths/ 
In What I Learned This Week, the gang discussed:
Security issues associated with Zoom. Find out more at https://tidbits.com/2020/04/03/every-zoom-security-and-privacy-flaw-so-far-and-what-you-can-do-to-protect-yourself/ and https://www.washingtonpost.com/technology/2020/04/03/thousands-zoom-video-calls-left-exposed-open-web/
Ross' reflections regarding Dr Catherine Calderwood's resignation, covered online at: https://www.bbc.co.uk/news/uk-scotland-52181221 
The book Ross recommended was Jon Ronson's So You've Been Publicly Shamed, available from Amazon: https://www.amazon.com/So-Youve-Been-Publicly-Shamed-ebook/dp/B00L9B7IRC 
The paper Phil discussed, on the mindsets intervention, was: Foliano, F., Rolfe, H., Buzzeo, J., Runge, J., & Wilkinson, D. (2019). Changing mindsets: effectiveness trial. National Institute of Economic and Social Research. Online at: https://www.niesr.ac.uk/sites/default/files/publications/Changing%20Mindsets_0.pdf
The book that Gemma recommended was The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century by Steven Pinker, available at: https://www.amazon.co.uk/Sense-Style-Thinking-Persons-Writing/dp/1846145503 
If you'd like to Give Blood during the current crisis, you can! See: https://www.blood.co.uk/ 
For more from Emerald Works, see: https://emeraldworks.com/ 
 
More from Gemma: 
Twitter: https://twitter.com/gemmatowersey
 
More from Owen: 
LinkedIn: https://www.linkedin.com/in/owenferguson/ 
Twitter: https://twitter.com/owenferguson
 
More from Ross: 
LinkedIn: https://www.linkedin.com/in/ross-garner-8594a341/ 
Twitter: https://twitter.com/RossGarnerEW
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 
 

Episode 41 - Emotion at Work *Stories* - Chronic Pain

In this episode Mark Gilroy reprises his role as host of the podcast so that I can tell my story.  Long-time listeners will be familiar that I have had some health challenges over the last 2-3 years.  I am now feeling so much better.  Some things remain and at the same time, I am a lot better.  This is an opportunity for me to share my story and how my physical pain affected me emotionally, affected my identity as well as my professional and personal life.  
Fair warning, there is occasional swearing too.
The plan is for this to be the first in a series of episodes on chronic pain.  This is because I want to look at different people's experiences of chronic pain as well as interview a researcher into chronic pain.   
As is the case with our Stories series, there are no references as such. 
Happy listening
 
More from Mark: 
LinkedIn: https://www.linkedin.com/in/mgilroy/ 
Twitter: https://twitter.com/thatmarkgilroy 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 40 - Emotion at Work in overlooked parts of conversation (AKA Non-lexical Vocalisations)

My guest for this podcast is Dr. Emily Hofstetter and we get into geeky (as is often the case with me) detail about linguistics, conservation analysis and what Emily calls 'non lexical vocialisations'.  A more everyday term would be the non-word noises that feature in interaction.  We talk about how her (and others) research can be really helpful for us to look at talk and conversation in the workplace.  
 
Your references (as always)
 
around 6 minutes - https://www.streetwisdom.org/
 
around 12 minutes - Harvey Sacks was mentioned and this is a 1978 paper on turn-taking with Emanuel Schegloff and Gail Jefferson  https://pure.mpg.de/rest/items/item_2376846_3/component/file_2376845/content
 
around 13 minutes - Non Lexical Vocialisation  https://nonlexicalvocalizations.com/
 
around 16 minutes - we talk about turn-taking and here is a nice summary of this phenomenon from Stephen Levinson https://pure.mpg.de/rest/items/item_2193297/component/file_2240007/content
 
around 21 minutes - I ask Emily for a working definition of Conversation Analysis (CA) here is one from online  https://www.communicationtheory.org/conversation-analysis/
 
around 36 minutes - this is the paper with Jessica Robles that I mentioned where I first found Emily's work https://www.academia.edu/download/57694512/SYMB_396_REV_EV.PDF
 
around 41 minutes - Emily mentions Sally Wiggins and her research into noises at mealtimes, here is a link to one of those papers on disgust http://www.diva-portal.org/smash/get/diva2:1143930/FULLTEXT02 or here for moments of pleasure  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626903/
 
around 48 minutes - we talk about dis-preferred responses and here is a link to a chapter about conversation analysis including dispreferred responses  https://s3.amazonaws.com/academia.edu.documents/43839945/The_Handbook_of_Applied_Linguistics_Team_Nanban_tmrg.pdf?response-content-disposition=inline%3B%20filename%3DThe_Handbook_of_Applied_Linguistics_Team.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A%2F20200205%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20200205T145009Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=81db1bc04945a4e9f8a59ba2e9ef364239c172c0059ce54b2a270c59e1be69f7#page=281
 
around 50 minutes- we talk about creaky voice, here is a link to a paper on that phenomenon  https://www.researchgate.net/profile/Jody_Kreiman/publication/281119746_Acoustic_properties_of_different_kinds_of_creaky_voice/links/55d75bad08aeb38e8a85a866.pdf
 
around 56 minutes - we recommend some books, here are the links  
https://www.amazon.co.uk/Talk-Science-Conversation-Elizabeth-Stokoe/dp/1472140842/ref=sr_1_1?adgrpid=64739266474&gclid=Cj0KCQiA7OnxBRCNARIsAIW53B_VZGiQjJYFXdkMlTMl1dvgNeRPCWYkIYmkRXg0_YN6NsLMTRHv8CYaAoKaEALw_wcB&hvadid=310587725214&hvdev=c&hvlocphy=1006522&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=3831623842289732855&hvtargid=kwd-574014848791&hydadcr=24428_1748934&keywords=talk+elizabeth+stokoe&qid=1580914457&sr=8-1
https://www.amazon.co.uk/Affectivity-Interaction-objects-English-Pragmatics/dp/9027256209/ref=sr_1_1?keywords=Affectivity+in+Interaction%3A+Sound+Objects+in+English&qid=1580914692&sr=8-1
 
 
More from Emily:
Youtube: https://www.youtube.com/channel/UClsFYWz5vIm8pFYFfpcrQaA
Twitter: https://twitter.com/EMdoesCA 
Bio: https://emilyhofstetter.ca/
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 39 - Emotion at Work in Neuroscience and Organisational Change

This episode looks at neuroscience and organizational change. My guest on this podcast, Hilary Scarlett, is both a practitioner and an author and in the most recent edition of her book, she brings together the neuroscience of organizational change. I was particularly interested in getting this guest on as she has those two different perspectives.
 
Your references as always:
Book: Neuroscience and Organisational Change by Hilary Scarlett
Social pain:  Eisenberger, NI, Lieberman, MD, & Williams, KD (2003) Does rejection hurt? An fMRI study of social exclusion. Science, 302, 290-292
'Best in show': cortisol and the impact on behaviour (and on dogs!):  Jones, AC,  and Josephs, RA, (2006) Interspecies hormonal interactions between man and the domestic dog, Hormones and Behaviour 50 pp393-400
Mehta, PH, Jones, AC, and Josephs RA (2008) The social endocrinology of dominance: basal testosterone predicts cortisol changes and behaviour following victory and defeat, Journal of Personality and Social Psychology 94 (6) pp1078-93
Sherman et al (2016) Sex differences in cortisol's regulation of affiliative behaviour Hormones and Behaviour
 
Learning later in life:  Feldman Barrett, L, (2017) How ‘superagers’ stay sharp in their later years, The Observer 30 April 2017. https://www.theguardian.com/science/2017/apr/30/work-on-your-ageing-brain-superagers-mental-excercise-lisa-feldman-barrett
 
More from Hilary: 
LinkedIn: https://www.linkedin.com/in/hilaryscarlett/ 
Twitter: https://twitter.com/Hilary_Scarlett 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 38 - Emotion at Work in Equality, Diversity and Inclusion

This episode looks at Equality, Diversity and Inclusion. The topic in this episode is one that I’m very conscious of and aware of because as a middle-aged white man I’m conscious of the advantages this brings me in life.  If I think back over my career this consciousness hasn’t always been with me.  Whether that’s because of the wider conversation that’s happening around equality, diversity and inclusion or whether that’s with age I’ve become more aware of it. Our guest today, Mayokun 'Mac' Alonge, is working hard to change the awareness and consciousness around equality, diversity and inclusion.
 
Happy listening!
 
More from Mac:
LinkedIn: https://www.linkedin.com/in/mayokunalonge/
Website: https://theequalgroup.com
Twitter: https://twitter.com/theequalgroup
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 37 - *special edition* A focus on Emotion

This episode is a new format for the podcast.  I have gone back over some of our previous episodes and pulled together a 'best of sort of episode with a focus on 'Emotion'.  Episodes; 2 (with SJ Lennie), 25 (with Cliff Lansley), 26 (with Jo Wainwright) and 27 (with James Gross) all took a slightly different perspective on emotion and yet there were also some similarities and differences.  I wanted to pull out these similarities and differences and add to them with some reflection, comments and narration of my own.  I am not 100% sure if it works as a format and please let me know what you think.
 
Your references can be found on the original episode's show notes. 
Happy Listening
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 36 - Emotion at Work in Learning Evaluation

This episode looks at evaluating learning. My guest is someone whose surname spikes a lot of discussion and debate within learning and development, organizational development and the HR sector. I’ve known Jim Kirkpatrick since we first met in 2012 and we’ve worked together since. I feel very honored to be one of the few people in the world that are a certified Kirkpatrick evaluation program facilitator. We look at why you should evaluate learning, the approaches you should take and bust some of the myths out there that surround learning evaluation.
 
As always, here are your references:
Find out more about the Kirkpatrick Programmes run with Developing People Globally: https://www.dpgplc.co.uk/courses-qualifications/learning-and-development/kirkpatrick-four-levels-evaluation-certification-programme/
Visit the Kirkpatrick Partners website: www.kirkpatrickpartners.com
Sign up free for resources and newsletters on the Kirkpatrick website at: https://www.kirkpatrickpartners.com/Resources
You can find details of the book Jim mentioned, ‘Kirkpatrick Four Levels of Evaluation’ on this link: https://www.amazon.co.uk/Kirkpatricks-Four-Levels-Training-Evaluation/dp/1607280086
Good to Great by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/
Find Kirkpatrick Partners on Twitter: https://twitter.com/TheKirkpatricks and on Linked In: https://www.linkedin.com/company/kirkpatrick-partners-llc/
For Paul Thoresen (Survey Guy) visit his Twitter profile at https://twitter.com/surveyguy2
 
More from Jim: 
LinkedIn: https://www.linkedin.com/in/kirkpatrickfourlevelevaluation/
Twitter: https://twitter.com/Jim_Kirkpatrick
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 35 - Emotion at Work in Digital Body Language

This episode tackles a current and complicated area of Digital Body language.  Digital communication, learning and interaction continue their upward trend and my guest this week is on the leading edge of that curve. The wonderful Jo Cook  and I take this podcast down a particular route for digital body language.  We focus on the interactional aspects and we explore how we can use and harness the power and opportunities technology offers us to actively consider if not read others' Digital Body Language.  We are aware enough that it is not all sunshine and rainbows and so we get into the challenges and strategies to overcome them too.
 
As always, here are your references:
 
Steve Woods digital body language blog (mentioned around 9 minutes) http://digitalbodylanguage.blogspot.com
 
Jo’s Digital Body Language blog with research links (mentioned around 10 minutes): https://lightbulbmoment.info/2018/04/04/what-is-digital-body-language/
 
The Good Practice Podcast Jo appeared on as a guest (mentioned around 11 minutes)
http://podcast.goodpractice.com/120-why-are-most-webinars-so-terrible
 
Some research about emoji use from 2015-2017 (mentioned around 13 minutes)
https://blog.emojipedia.org/emoji-sentiment-analysis-2015-2017/
 
A link to the #TJWow webinar series (mentioned around 14 minutes)
https://www.trainingjournal.com/event/tj-wow-webinar-engagement
 
Find Training Journal on Twitter @TrainingJournal
 
Find the @LnDConnect Twitter account here and you can search for the Friday morning chat #LDInsight (mentioned around 18 minutes)
 
You will be able to find the podcast that Jo mentioned with the man from IKEA here in January 2019 (mentioned at 25 minutes) 
https://lightbulbmoment.community/lightbulb-moment-podcast
 
Resources about the conversational floor and turn-taking (Mentioned around 37 minutes)
https://www.thoughtco.com/turn-taking-conversation-1692569
*there are some other really nice resources in here too*
 
Esther Barrett profile (mentioned at around 39 minutes)
https://www.jisc.ac.uk/staff/esther-barrett
 
The Human Voice by Anne Karpf (mentioned around 43 minutes)
https://www.amazon.co.uk/Human-Voice-Story-Remarkable-Talent/dp/0747585377
 
Buzzing Communities by Richard Millington (mentioned around 43 minutes)
https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901
 
Shameless plug for the Emotion at Work community (44 mins)
https://community.emotionatwork.co.uk
 
More from Jo:
Twitter: https://twitter.com/LightbulbJo 
Community: https://lightbulbmoment.community
LinkedIn: https://uk.linkedin.com/in/jo-cook-52b36616
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 34 - Emotion at Work Stories: 2018 in Review

This episode kicks of 2019 at the start of a new period of change and challenge for me. This is my review of 2018 and a look ahead to 2019.  I am very reflective and open in sharing what I am thinking and feeling about what has been and what is ahead.  
 
Your references as always:
 
I mention episode 16 (2 mins) where I kicked of 2018 and it is actually episode 14 *oops*.  Here’s the link to the right episode though:
https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/
 
Here is a link to the “3 good podcast” episode that I mention (7 mins):
https://threegood.podbean.com/e/the-3-good-podcast-episode-21-two-guys-talking-about-wellbeing/
 
Here are all of the 'stories’ episodes of 2018 I mention (13 minutes):
Episode 16 focussing on Imposter Syndrome
https://emotionatwork.podbean.com/e/episode-16-emotion-at-work-stories-imposter-syndrome/
Episode 17 focussing on Burnout
https://emotionatwork.podbean.com/e/emotion-at-work-stories-burnout/
Episode 22 focussing on Anxiety and difference
https://emotionatwork.podbean.com/e/episode-22-emotion-at-work-stories-anxiety-difference-and-minority-groups/
Episode 28 focussing on Depression
https://emotionatwork.podbean.com/e/episode-28-emotion-at-work-stories-depression/
Episode 30 focussing on being a survivor of abuse and the impact when in the workplace
https://emotionatwork.podbean.com/e/episode-30-emotion-at-work-stories-working-as-an-unhealed-victim-of-child-abuse/
 
For other episodes, please see the wider back catalog available here:
https://emotionatwork.podbean.com/
 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 33 - Emotion at Work in Organisational Change

This episode tackles a notoriously tricky area, Organisational Change.  One thing is for sure that for HR, Learning and Organisational Development practitioners we are working with change. My guest this week is the wonderful Julie Drybrough. In this wide-ranging conversation, we explore how aspects of; identity, belonging, control, power can all affect organizations and their ability or propensity to change.  Jools talks about the 'invisible hand' that guides what happens in organizations and how in her work, she often makes that invisible stuff visible.  
We both share some specific examples from past and present work and talk about the strategies, techniques and methods we use to support organizations and ourselves as practitioners too.  
 
As always, here are your references:
The blog post Jools wrote about culture change and fog
https://fuchsiablueblog.wordpress.com/2018/09/12/digital-transformation-culture-fog/
Quote from Martin Luther King Jr about love and power
https://www.goodreads.com/quotes/134364-power-without-love-is-reckless-and-abusive-and-love-without
Martin Bubers 'I and Thou'
https://www.amazon.co.uk/Martin-Bubers-Thou-Practicing-Dialogue/dp/0809141582/ref=sr_1_3?ie=UTF8&qid=1541360799&sr=8-3&keywords=i+thou
The Culture Code by Daniel Coyle
https://www.amazon.co.uk/Culture-Code-Secrets-Highly-Successful/dp/1847941265/ref=sr_1_1?ie=UTF8&qid=1541361475&sr=8-1&keywords=culture+code
William Isaacs and Dialogue - the art of thinking together
https://www.amazon.co.uk/Dialogue-Art-Thinking-Together-Communicating/dp/0385479999/ref=sr_1_1?ie=UTF8&qid=1541361533&sr=8-1&keywords=william+isaacs+dialogue
'On Dialogue' by David Boam
https://www.amazon.co.uk/Dialogue-Routledge-Classics-David-Bohm/dp/0415336414/ref=sr_1_4?ie=UTF8&qid=1541361581&sr=8-4&keywords=david+bohm
 
More from Julie: 
LinkedIn: https://www.linkedin.com/in/julie-drybrough-969b647/ 
Twitter: https://twitter.com/fuchsia_blue 
Website: https://fuchsiablueblog.wordpress.com/about/ 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 32 - Emotion at Work in Community Management

For this episode, we delve into Community Management with our guest Ady Howes. Now there is an argument that with the Emotion at Work hub recently launched this episode is either Phil being really shameless, sensible or maybe even organized.  You, fair listener, can choose ;-))
During the conversation Ady and Phil explore; emotions for community members, managers, leaders in organizations and the links into culture too.  They also share some of their experiences of community management done well and.... less well.  
 
Your references for this one:
Buzzing Communities by Richard Millington and thanks to Jo Cook (@lightbulbJo) for the recommendation
https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901
The 5 P's of Community Management from the amazing Mike Collins (@CommunityMike)
https://www.dpgplc.co.uk/resource/creating-community-practice-5-p-framework/
The Diffusion of Innovation Curve:
https://www.ou.edu/deptcomm/dodjcc/groups/99A2/theories.htm
Festival of Work 2019 (aka the L&D Show)
http://www.festivalofwork.com/
Thanks for listening
 
More from Ady: 
LinkedIn: https://www.linkedin.com/in/adyhowes/ 
Twitter: https://twitter.com/adyhowes 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 31 - Emotion at Work in the Hub

It’s a solo outing for Phil on this episode as he wanted to do a stock take, update and the future type episode. In this, he shares the creation of the ‘Emotion at Work hub’, why this hub has been created and what it is there to do. Phil also explores his ongoing research, his experiences with psychological pressures that influence his behaviour. He also outlines what you fair listener can expect over the coming months. 
 
Here are your references:
 
The Emotion at Work hub
https://community.emotionatwork.co.uk
 
Joe Navarro’s book
https://www.amazon.com/What-Every-BODY-Saying-Speed-Reading/dp/B006ZNFEKW
 
How academic journals are ranked
https://en.m.wikipedia.org/wiki/Journal_ranking
 
HR’s most influential thinkers list
http://www.hrmagazine.co.uk/hr-most-influential/2018-results
 
Rob Briner can be found here:
https://twitter.com/Rob_Briner?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
 
Mark Gilroy can be found here:
https://twitter.com/thatmarkgilroy?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
 
Nick Court can be found here:
https://twitter.com/scruffy_nick?lang=en
 
His company the PX (People Experience) Hub can be found here:
https://pxhub.io
 
Simon Heath can be found here:
https://twitter.com/simonheath1?lang=en
 
Julie Drybrough can be found here
https://mobile.twitter.com/fuchsia_blue?locale=el
 
Episodes 12, 24 and 29
 
https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/
https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/
https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/
 
Ross Garner can be found here:
https://mobile.twitter.com/rossgarnergp
 
My paper can be found here:
https://www.degruyter.com/view/j/pr.2018.14.issue-2/pr-2018-0012/pr-2018-0012.xml?intcmp=trendmd
 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 30 - Emotion at Work Stories - Working as an unhealed Victim of Child Abuse

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please. I am talking with my guest Katrina Colliner about how being an unhealed victim of child abuse affected her in the workplace.  She now describes herself as a ‘victor over’ her abuse and you can hear more about what she means by that in the episode.  
If you are affected by what we talk about and you are feeling particularly vulnerable, please remember you can call the Samaritans at any time on 116 123 and I have googled other places of support and added links the sites and organizations I found below.  
As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Katrina mentioned as things that helped her and I have added those too.  
 
Thanks for listening
References and links
https://www.samaritans.org
https://www.psychologytoday.com/us/blog/the-compassion-chronicles/201501/healing-the-shame-childhood-abuse-through-self-compassion
https://napac.org.uk
Katrina mentioned Pia Mellody and that is a person, here is a link to her site
http://piamellody.com
 
More from Katrina:
LinkedIn: https://www.linkedin.com/in/katrinacollier/
Twitter: https://twitter.com/KatrinaMCollier
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 29 - Emotion at Work in Banter, Impoliteness and Power

For this episode, we delve into three areas; banter, impoliteness and power.  All separate yet inextricably linked.  All things that are common in the workplace.  My guest this episode is Dr Derek Bousfield and he goes by on Twitter.  
We discuss what ‘banter’ is, how it is defined, why it is a healthy thing and is something that can cause division and friction in the workplace.  Derek’s descriptive definition for Banter is ‘Insincere Impoliteness’ and we go on to define ‘Imploiteness’ as well as ‘Politeness’ and ‘Power’.  One of the examples we discuss how to banter can be veiled as Impoliteness and how Politeness markers or actions can also be Impoliteness.  All of this is down to... *drum roll* context.
As part of our discussion, we link back to aspects from other podcasts where we talk about face and facework (episodes 12 and 24), conversation management (episode 10) and in/out groups (episode 7).
 
Your references for this one:
Barthesian myth (around 16 minutes)
https://en.m.wikipedia.org/wiki/Mythologies_(book)
Labeling (around 23 minutes) NB this is not exactly what Derek mentions but it gives you an idea where he is going with his thinking
https://en.m.wikipedia.org/wiki/Labeling_theory
Terms of address and titles (around 39 minutes)
https://www.thoughtco.com/term-of-address-1692533
Banter and mock Impoliteness (by Derek and Michael Haugh)
https://www.researchgate.net/profile/Michael_Haugh2/publication/257198791_Mock_impoliteness_jocular_mockery_and_jocular_abuse_in_Australian_and_British_English/links/5b0d4772a6fdcc8c2537e291/Mock-impoliteness-jocular-mockery-and-jocular-abuse-in-Australian-and-British-English.pdf
Power (around 54 minutes) this is a fab book that explores the dynamism of power
https://www.amazon.co.uk/Power-Talk-Interaction-Institutional-Discourse/dp/0582368790/ref=sr_1_1?ie=UTF8&qid=1535050326&sr=8-1&keywords=Power+thornborrow
Jonathan Culpepper 2011 Impolitentess work (around 1 hour 9 minutes)
http://www.cambridge.org/gb/academic/subjects/languages-linguistics/sociolinguistics/impoliteness-using-language-cause-offence?format=PB
Derek Bousfield 2008 Monograph on Impoliteness (around 1 hour 9 minutes)
https://www.amazon.co.uk/Impoliteness-Interaction-Pragmatics-Beyond-New/dp/9027254397/ref=sr_1_1?s=books&ie=UTF8&qid=1535051024&sr=1-1&keywords=Derek+Bousfield+impoliteness 
Clare Hardaker on Trolling (around 1 hour 10 minutes) these are examples of her non-academic work
https://www.theguardian.com/profile/claire-hardaker
Lynn Truss ‘Talk to the Hand’ (around 1 hour 11 minutes)
https://www.amazon.com/Talk-Hand-Bloody-Rudeness-Reasons/dp/1592401716 
Journal of Politeness Volume 14 Issue 2 (around 1 hour 12 minutes)
https://www.degruyter.com/view/j/pr.2018.14.issue-2/issue-files/pr.2018.14.issue-2.xml
Thanks for listening!!
 
More from Derek: 
https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=111
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 28 - Emotion at Work Stories - Depression

This episode picks up the Emotion at Work in Stories theme I started earlier this year. This time it is with Karen Teago as my guest, we take a trip into how depression has been a part of her life for 15 years.
I asked Karen to be on the podcast as she wrote a blog a few years ago (https://teagohr.wordpress.com/2017/10/10/this-is-what-it-looks-like/) and it affected me then and still does now.  Depression is one of the things that are both talked about and not talked about all at the same time.  With Karen being willing to be open and frank about her experiences it was important to me that I create a place and space to allow a depth of exploration of the topic.  
This is a frank and honest episode and our conversation lasted for nearly an hour and twenty minutes so there is a lot to listen to.  If you are affected by anything in this episode then there are support options open to you:
The Samaritans can be contacted here https://www.samaritans.org/how-we-can-help-you or call them on 116 123 (it is free) 
The mind can be contacted here https://www.mind.org.uk/information-support/helplines/
You can also call the NHS on 111 or make an appointment with your local GP
 
We explore her experiences with depression as a condition, with medication, with postnatal depression, the important area of disclosure and how guilt has been a part of her experience too.  I (maybe unfairly) ask Karen for any advice or suggestions if anything in the podcast resonates with you and I add my thoughts too. At one point Karen talks about how she became aware of her condition by reading a case she was working on. 
 
After we recorded the episode she found this paragraph from 'Notes on a Nervous Planet' by Matt Haig (@matthaig1) that she felt better explained her experience:
"Later, doctors would offer labels.  'Panic disorder', 'generalized anxiety disorder' and 'depression'.  These labels were worrying, but also important because they gave me something to work with.  They stopped me from feeling like an alien.  I was a human being with human illnesses, which other humans have had - millions and millions of humans - and most of them had either overcome their illnesses or had somehow managed to live with them.  Even after I knew the names of the illnesses I had, I believed they were all stemming from inside me.  They were just there, the way the grand canyon was just there" 
Here's a link to the full book - https://www.amazon.co.uk/Notes-Nervous-Planet-Matt-Haig/dp/1786892677
With this being a Stories episode there aren’t many references as such. There are some things we talk about and here are the links to those things:
The unexpected yet innocuous question came from Margaret Burnside @margaretburnsid
The book on sleep Karen references is https://www.amazon.co.uk/Why-We-Sleep-Science-Dreams/dp/0241269067
The Mind Website with details for resources for Corporate partners https://www.mind.org.uk/search-results?q=guidelines%20for%20corporate%20partners
More information for breastfeeding and taking medication https://www.breastfeeding-and-medication.co.uk/
 
More from Karen: 
LinkedIn: https://www.linkedin.com/in/karen-teago-1778551b/ 
Twitter: https://twitter.com/teago_emplaw 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 27 - Emotion at Work in Emotion Regulation

This episode is one of those that talks about stuff you as a human do all the time but aren't all that aware of or use different words to describe it.  My guest this time is James Gross who is the worlds leading researcher in Emotion Regulation.  Through the podcast we chat about:
- What are emotions?
- What is emotion regulation?
- The 5 families of emotion regulation strategies
- Examples of what people do within each of those families
- How emotion regulation can be extrinsic (where others use these strategies with/for/to you to 'help' you regulate your emotions) and intrinsic (where you use them with your own emotions)
- What the workplace and individuals can learn from emotion regulation
This was a great episode to record!!!! My inner geek was super excited
Your references:
Links to all the research papers that James mentions at approx 52 minutes
https://spl.stanford.edu/selected-publications
The 'Emotion and Self Regulation Lab' where Gal Sheppes works that James mentions at approx 56 minutes 
http://people.socsci.tau.ac.il/mu/galsheppes/ 
The project that Angela Duckworth is working on that I mention at approx 58 minutes
https://bcfg.wharton.upenn.edu/
 
More from James:
Website: https://spl.stanford.edu/james-gross-phd-0
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 26 - Emotion at Work in Emotional Exploitation

This is one of the most thoughtful podcasts I have done. You can hear the thinking. Hear when my guest Jo Wainwright and or I are paying attention, listening and supporting each other. There will be a temptation to listen to this episode on 1.5 or 2 times speed as there are some pauses and gaps in speech. Instead, I implore you to do one or both of these things:
 
Let it play as it was originally intended. 
Pay attention to the way that Jo listens and supports me and the conversation. 
 
There is some real value in learning in the interaction style used in this podcast. 
 
Jo and I explore the roles of emotion and emotions in the workplace. We talk about emotional labour, emotional work and emotional exploitation. How at work humans are expected to do both emotional work and labour and yet are not supported to do so. I love that Jo makes a comparison with how at work we will ensure people have hard hats, supportive chairs, high visibility jackets, ear defenders, keyboards and mice that are ergonomically designed. Yet, what is lacking is the safety kit to support emotional work and labour in the workplace. 
 
We get into some of the tangible actions, ideas, suggestions, experiences that can help make this work and/or work better in workplaces. 
 
Your references are as follows:
 
Emotion work - https://en.m.wikipedia.org/wiki/Emotion_work
 
Emotional labour - https://en.m.wikipedia.org/wiki/Emotional_labor
https://www.mindtools.com/pages/article/newTMM_44.htm
 
Action learning sets - https://en.wikipedia.org/wiki/Action_learning
 
Victor Frankl “Man’s search for meaning” - https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/ref=mp_s_a_1_1?ie=UTF8&qid=1530028214&sr=8-1&pi=AC_SX236_SY340_QL65&keywords=man+search+of+meaning&dpPl=1&dpID=51CDTKBPNPL&ref=plSrch 
 
Before change there has to be acceptance - a blog linked to this notion - https://www.psychologytoday.com/us/blog/evil-deeds/200806/essential-secrets-psychotherapy-change-or-acceptance
 
Reflexivity - https://en.m.wikipedia.org/wiki/Reflexivity_(social_theory)
 
Episode 12 with Prof Dawn Archer - https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/
 
Thinking Environment - http://www.timetothink.com/thinking-environment/
 
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