Emotion At Work

Episode 40 - Emotion at Work in overlooked parts of conversation (AKA Non-lexical Vocalisations)

My guest for this podcast is Dr. Emily Hofstetter and we get into geeky (as is often the case with me) detail about linguistics, conservation analysis and what Emily calls 'non lexical vocialisations'.  A more everyday term would be the non-word noises that feature in interaction.  We talk about how her (and others) research can be really helpful for us to look at talk and conversation in the workplace.  
 
Your references (as always)
 
around 6 minutes - https://www.streetwisdom.org/
 
around 12 minutes - Harvey Sacks was mentioned and this is a 1978 paper on turn-taking with Emanuel Schegloff and Gail Jefferson  https://pure.mpg.de/rest/items/item_2376846_3/component/file_2376845/content
 
around 13 minutes - Non Lexical Vocialisation  https://nonlexicalvocalizations.com/
 
around 16 minutes - we talk about turn-taking and here is a nice summary of this phenomenon from Stephen Levinson https://pure.mpg.de/rest/items/item_2193297/component/file_2240007/content
 
around 21 minutes - I ask Emily for a working definition of Conversation Analysis (CA) here is one from online  https://www.communicationtheory.org/conversation-analysis/
 
around 36 minutes - this is the paper with Jessica Robles that I mentioned where I first found Emily's work https://www.academia.edu/download/57694512/SYMB_396_REV_EV.PDF
 
around 41 minutes - Emily mentions Sally Wiggins and her research into noises at mealtimes, here is a link to one of those papers on disgust http://www.diva-portal.org/smash/get/diva2:1143930/FULLTEXT02 or here for moments of pleasure  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626903/
 
around 48 minutes - we talk about dis-preferred responses and here is a link to a chapter about conversation analysis including dispreferred responses  https://s3.amazonaws.com/academia.edu.documents/43839945/The_Handbook_of_Applied_Linguistics_Team_Nanban_tmrg.pdf?response-content-disposition=inline%3B%20filename%3DThe_Handbook_of_Applied_Linguistics_Team.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A%2F20200205%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20200205T145009Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=81db1bc04945a4e9f8a59ba2e9ef364239c172c0059ce54b2a270c59e1be69f7#page=281
 
around 50 minutes- we talk about creaky voice, here is a link to a paper on that phenomenon  https://www.researchgate.net/profile/Jody_Kreiman/publication/281119746_Acoustic_properties_of_different_kinds_of_creaky_voice/links/55d75bad08aeb38e8a85a866.pdf
 
around 56 minutes - we recommend some books, here are the links  
https://www.amazon.co.uk/Talk-Science-Conversation-Elizabeth-Stokoe/dp/1472140842/ref=sr_1_1?adgrpid=64739266474&gclid=Cj0KCQiA7OnxBRCNARIsAIW53B_VZGiQjJYFXdkMlTMl1dvgNeRPCWYkIYmkRXg0_YN6NsLMTRHv8CYaAoKaEALw_wcB&hvadid=310587725214&hvdev=c&hvlocphy=1006522&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=3831623842289732855&hvtargid=kwd-574014848791&hydadcr=24428_1748934&keywords=talk+elizabeth+stokoe&qid=1580914457&sr=8-1
https://www.amazon.co.uk/Affectivity-Interaction-objects-English-Pragmatics/dp/9027256209/ref=sr_1_1?keywords=Affectivity+in+Interaction%3A+Sound+Objects+in+English&qid=1580914692&sr=8-1
 
 
More from Emily:
Youtube: https://www.youtube.com/channel/UClsFYWz5vIm8pFYFfpcrQaA
Twitter: https://twitter.com/EMdoesCA 
Bio: https://emilyhofstetter.ca/
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 39 - Emotion at Work in Neuroscience and Organisational Change

This episode looks at neuroscience and organizational change. My guest on this podcast, Hilary Scarlett, is both a practitioner and an author and in the most recent edition of her book, she brings together the neuroscience of organizational change. I was particularly interested in getting this guest on as she has those two different perspectives.
 
Your references as always:
Book: Neuroscience and Organisational Change by Hilary Scarlett
Social pain:  Eisenberger, NI, Lieberman, MD, & Williams, KD (2003) Does rejection hurt? An fMRI study of social exclusion. Science, 302, 290-292
'Best in show': cortisol and the impact on behaviour (and on dogs!):  Jones, AC,  and Josephs, RA, (2006) Interspecies hormonal interactions between man and the domestic dog, Hormones and Behaviour 50 pp393-400
Mehta, PH, Jones, AC, and Josephs RA (2008) The social endocrinology of dominance: basal testosterone predicts cortisol changes and behaviour following victory and defeat, Journal of Personality and Social Psychology 94 (6) pp1078-93
Sherman et al (2016) Sex differences in cortisol's regulation of affiliative behaviour Hormones and Behaviour
 
Learning later in life:  Feldman Barrett, L, (2017) How ‘superagers’ stay sharp in their later years, The Observer 30 April 2017. https://www.theguardian.com/science/2017/apr/30/work-on-your-ageing-brain-superagers-mental-excercise-lisa-feldman-barrett
 
More from Hilary: 
LinkedIn: https://www.linkedin.com/in/hilaryscarlett/ 
Twitter: https://twitter.com/Hilary_Scarlett 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 38 - Emotion at Work in Equality, Diversity and Inclusion

This episode looks at Equality, Diversity and Inclusion. The topic in this episode is one that I’m very conscious of and aware of because as a middle-aged white man I’m conscious of the advantages this brings me in life.  If I think back over my career this consciousness hasn’t always been with me.  Whether that’s because of the wider conversation that’s happening around equality, diversity and inclusion or whether that’s with age I’ve become more aware of it. Our guest today, Mayokun 'Mac' Alonge, is working hard to change the awareness and consciousness around equality, diversity and inclusion.
 
Happy listening!
 
More from Mac:
LinkedIn: https://www.linkedin.com/in/mayokunalonge/
Website: https://theequalgroup.com
Twitter: https://twitter.com/theequalgroup
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 37 - *special edition* A focus on Emotion

This episode is a new format for the podcast.  I have gone back over some of our previous episodes and pulled together a 'best of sort of episode with a focus on 'Emotion'.  Episodes; 2 (with SJ Lennie), 25 (with Cliff Lansley), 26 (with Jo Wainwright) and 27 (with James Gross) all took a slightly different perspective on emotion and yet there were also some similarities and differences.  I wanted to pull out these similarities and differences and add to them with some reflection, comments and narration of my own.  I am not 100% sure if it works as a format and please let me know what you think.
 
Your references can be found on the original episode's show notes. 
Happy Listening
 
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Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 36 - Emotion at Work in Learning Evaluation

This episode looks at evaluating learning. My guest is someone whose surname spikes a lot of discussion and debate within learning and development, organizational development and the HR sector. I’ve known Jim Kirkpatrick since we first met in 2012 and we’ve worked together since. I feel very honored to be one of the few people in the world that are a certified Kirkpatrick evaluation program facilitator. We look at why you should evaluate learning, the approaches you should take and bust some of the myths out there that surround learning evaluation.
 
As always, here are your references:
Find out more about the Kirkpatrick Programmes run with Developing People Globally: https://www.dpgplc.co.uk/courses-qualifications/learning-and-development/kirkpatrick-four-levels-evaluation-certification-programme/
Visit the Kirkpatrick Partners website: www.kirkpatrickpartners.com
Sign up free for resources and newsletters on the Kirkpatrick website at: https://www.kirkpatrickpartners.com/Resources
You can find details of the book Jim mentioned, ‘Kirkpatrick Four Levels of Evaluation’ on this link: https://www.amazon.co.uk/Kirkpatricks-Four-Levels-Training-Evaluation/dp/1607280086
Good to Great by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/
Find Kirkpatrick Partners on Twitter: https://twitter.com/TheKirkpatricks and on Linked In: https://www.linkedin.com/company/kirkpatrick-partners-llc/
For Paul Thoresen (Survey Guy) visit his Twitter profile at https://twitter.com/surveyguy2
 
More from Jim: 
LinkedIn: https://www.linkedin.com/in/kirkpatrickfourlevelevaluation/
Twitter: https://twitter.com/Jim_Kirkpatrick
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 35 - Emotion at Work in Digital Body Language

This episode tackles a current and complicated area of Digital Body language.  Digital communication, learning and interaction continue their upward trend and my guest this week is on the leading edge of that curve. The wonderful Jo Cook  and I take this podcast down a particular route for digital body language.  We focus on the interactional aspects and we explore how we can use and harness the power and opportunities technology offers us to actively consider if not read others' Digital Body Language.  We are aware enough that it is not all sunshine and rainbows and so we get into the challenges and strategies to overcome them too.
 
As always, here are your references:
 
Steve Woods digital body language blog (mentioned around 9 minutes) http://digitalbodylanguage.blogspot.com
 
Jo’s Digital Body Language blog with research links (mentioned around 10 minutes): https://lightbulbmoment.info/2018/04/04/what-is-digital-body-language/
 
The Good Practice Podcast Jo appeared on as a guest (mentioned around 11 minutes)
http://podcast.goodpractice.com/120-why-are-most-webinars-so-terrible
 
Some research about emoji use from 2015-2017 (mentioned around 13 minutes)
https://blog.emojipedia.org/emoji-sentiment-analysis-2015-2017/
 
A link to the #TJWow webinar series (mentioned around 14 minutes)
https://www.trainingjournal.com/event/tj-wow-webinar-engagement
 
Find Training Journal on Twitter @TrainingJournal
 
Find the @LnDConnect Twitter account here and you can search for the Friday morning chat #LDInsight (mentioned around 18 minutes)
 
You will be able to find the podcast that Jo mentioned with the man from IKEA here in January 2019 (mentioned at 25 minutes) 
https://lightbulbmoment.community/lightbulb-moment-podcast
 
Resources about the conversational floor and turn-taking (Mentioned around 37 minutes)
https://www.thoughtco.com/turn-taking-conversation-1692569
*there are some other really nice resources in here too*
 
Esther Barrett profile (mentioned at around 39 minutes)
https://www.jisc.ac.uk/staff/esther-barrett
 
The Human Voice by Anne Karpf (mentioned around 43 minutes)
https://www.amazon.co.uk/Human-Voice-Story-Remarkable-Talent/dp/0747585377
 
Buzzing Communities by Richard Millington (mentioned around 43 minutes)
https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901
 
Shameless plug for the Emotion at Work community (44 mins)
https://community.emotionatwork.co.uk
 
More from Jo:
Twitter: https://twitter.com/LightbulbJo 
Community: https://lightbulbmoment.community
LinkedIn: https://uk.linkedin.com/in/jo-cook-52b36616
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 34 - Emotion at Work Stories: 2018 in Review

This episode kicks of 2019 at the start of a new period of change and challenge for me. This is my review of 2018 and a look ahead to 2019.  I am very reflective and open in sharing what I am thinking and feeling about what has been and what is ahead.  
 
Your references as always:
 
I mention episode 16 (2 mins) where I kicked of 2018 and it is actually episode 14 *oops*.  Here’s the link to the right episode though:
https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/
 
Here is a link to the “3 good podcast” episode that I mention (7 mins):
https://threegood.podbean.com/e/the-3-good-podcast-episode-21-two-guys-talking-about-wellbeing/
 
Here are all of the 'stories’ episodes of 2018 I mention (13 minutes):
Episode 16 focussing on Imposter Syndrome
https://emotionatwork.podbean.com/e/episode-16-emotion-at-work-stories-imposter-syndrome/
Episode 17 focussing on Burnout
https://emotionatwork.podbean.com/e/emotion-at-work-stories-burnout/
Episode 22 focussing on Anxiety and difference
https://emotionatwork.podbean.com/e/episode-22-emotion-at-work-stories-anxiety-difference-and-minority-groups/
Episode 28 focussing on Depression
https://emotionatwork.podbean.com/e/episode-28-emotion-at-work-stories-depression/
Episode 30 focussing on being a survivor of abuse and the impact when in the workplace
https://emotionatwork.podbean.com/e/episode-30-emotion-at-work-stories-working-as-an-unhealed-victim-of-child-abuse/
 
For other episodes, please see the wider back catalog available here:
https://emotionatwork.podbean.com/
 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 33 - Emotion at Work in Organisational Change

This episode tackles a notoriously tricky area, Organisational Change.  One thing is for sure that for HR, Learning and Organisational Development practitioners we are working with change. My guest this week is the wonderful Julie Drybrough. In this wide-ranging conversation, we explore how aspects of; identity, belonging, control, power can all affect organizations and their ability or propensity to change.  Jools talks about the 'invisible hand' that guides what happens in organizations and how in her work, she often makes that invisible stuff visible.  
We both share some specific examples from past and present work and talk about the strategies, techniques and methods we use to support organizations and ourselves as practitioners too.  
 
As always, here are your references:
The blog post Jools wrote about culture change and fog
https://fuchsiablueblog.wordpress.com/2018/09/12/digital-transformation-culture-fog/
Quote from Martin Luther King Jr about love and power
https://www.goodreads.com/quotes/134364-power-without-love-is-reckless-and-abusive-and-love-without
Martin Bubers 'I and Thou'
https://www.amazon.co.uk/Martin-Bubers-Thou-Practicing-Dialogue/dp/0809141582/ref=sr_1_3?ie=UTF8&qid=1541360799&sr=8-3&keywords=i+thou
The Culture Code by Daniel Coyle
https://www.amazon.co.uk/Culture-Code-Secrets-Highly-Successful/dp/1847941265/ref=sr_1_1?ie=UTF8&qid=1541361475&sr=8-1&keywords=culture+code
William Isaacs and Dialogue - the art of thinking together
https://www.amazon.co.uk/Dialogue-Art-Thinking-Together-Communicating/dp/0385479999/ref=sr_1_1?ie=UTF8&qid=1541361533&sr=8-1&keywords=william+isaacs+dialogue
'On Dialogue' by David Boam
https://www.amazon.co.uk/Dialogue-Routledge-Classics-David-Bohm/dp/0415336414/ref=sr_1_4?ie=UTF8&qid=1541361581&sr=8-4&keywords=david+bohm
 
More from Julie: 
LinkedIn: https://www.linkedin.com/in/julie-drybrough-969b647/ 
Twitter: https://twitter.com/fuchsia_blue 
Website: https://fuchsiablueblog.wordpress.com/about/ 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 32 - Emotion at Work in Community Management

For this episode, we delve into Community Management with our guest Ady Howes. Now there is an argument that with the Emotion at Work hub recently launched this episode is either Phil being really shameless, sensible or maybe even organized.  You, fair listener, can choose ;-))
During the conversation Ady and Phil explore; emotions for community members, managers, leaders in organizations and the links into culture too.  They also share some of their experiences of community management done well and.... less well.  
 
Your references for this one:
Buzzing Communities by Richard Millington and thanks to Jo Cook (@lightbulbJo) for the recommendation
https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901
The 5 P's of Community Management from the amazing Mike Collins (@CommunityMike)
https://www.dpgplc.co.uk/resource/creating-community-practice-5-p-framework/
The Diffusion of Innovation Curve:
https://www.ou.edu/deptcomm/dodjcc/groups/99A2/theories.htm
Festival of Work 2019 (aka the L&D Show)
http://www.festivalofwork.com/
Thanks for listening
 
More from Ady: 
LinkedIn: https://www.linkedin.com/in/adyhowes/ 
Twitter: https://twitter.com/adyhowes 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 31 - Emotion at Work in the Hub

It’s a solo outing for Phil on this episode as he wanted to do a stock take, update and the future type episode. In this, he shares the creation of the ‘Emotion at Work hub’, why this hub has been created and what it is there to do. Phil also explores his ongoing research, his experiences with psychological pressures that influence his behaviour. He also outlines what you fair listener can expect over the coming months. 
 
Here are your references:
 
The Emotion at Work hub
https://community.emotionatwork.co.uk
 
Joe Navarro’s book
https://www.amazon.com/What-Every-BODY-Saying-Speed-Reading/dp/B006ZNFEKW
 
How academic journals are ranked
https://en.m.wikipedia.org/wiki/Journal_ranking
 
HR’s most influential thinkers list
http://www.hrmagazine.co.uk/hr-most-influential/2018-results
 
Rob Briner can be found here:
https://twitter.com/Rob_Briner?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
 
Mark Gilroy can be found here:
https://twitter.com/thatmarkgilroy?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
 
Nick Court can be found here:
https://twitter.com/scruffy_nick?lang=en
 
His company the PX (People Experience) Hub can be found here:
https://pxhub.io
 
Simon Heath can be found here:
https://twitter.com/simonheath1?lang=en
 
Julie Drybrough can be found here
https://mobile.twitter.com/fuchsia_blue?locale=el
 
Episodes 12, 24 and 29
 
https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/
https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/
https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/
 
Ross Garner can be found here:
https://mobile.twitter.com/rossgarnergp
 
My paper can be found here:
https://www.degruyter.com/view/j/pr.2018.14.issue-2/pr-2018-0012/pr-2018-0012.xml?intcmp=trendmd
 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 30 - Emotion at Work Stories - Working as an unhealed Victim of Child Abuse

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please. I am talking with my guest Katrina Colliner about how being an unhealed victim of child abuse affected her in the workplace.  She now describes herself as a ‘victor over’ her abuse and you can hear more about what she means by that in the episode.  
If you are affected by what we talk about and you are feeling particularly vulnerable, please remember you can call the Samaritans at any time on 116 123 and I have googled other places of support and added links the sites and organizations I found below.  
As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Katrina mentioned as things that helped her and I have added those too.  
 
Thanks for listening
References and links
https://www.samaritans.org
https://www.psychologytoday.com/us/blog/the-compassion-chronicles/201501/healing-the-shame-childhood-abuse-through-self-compassion
https://napac.org.uk
Katrina mentioned Pia Mellody and that is a person, here is a link to her site
http://piamellody.com
 
More from Katrina:
LinkedIn: https://www.linkedin.com/in/katrinacollier/
Twitter: https://twitter.com/KatrinaMCollier
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 29 - Emotion at Work in Banter, Impoliteness and Power

For this episode, we delve into three areas; banter, impoliteness and power.  All separate yet inextricably linked.  All things that are common in the workplace.  My guest this episode is Dr Derek Bousfield and he goes by on Twitter.  
We discuss what ‘banter’ is, how it is defined, why it is a healthy thing and is something that can cause division and friction in the workplace.  Derek’s descriptive definition for Banter is ‘Insincere Impoliteness’ and we go on to define ‘Imploiteness’ as well as ‘Politeness’ and ‘Power’.  One of the examples we discuss how to banter can be veiled as Impoliteness and how Politeness markers or actions can also be Impoliteness.  All of this is down to... *drum roll* context.
As part of our discussion, we link back to aspects from other podcasts where we talk about face and facework (episodes 12 and 24), conversation management (episode 10) and in/out groups (episode 7).
 
Your references for this one:
Barthesian myth (around 16 minutes)
https://en.m.wikipedia.org/wiki/Mythologies_(book)
Labeling (around 23 minutes) NB this is not exactly what Derek mentions but it gives you an idea where he is going with his thinking
https://en.m.wikipedia.org/wiki/Labeling_theory
Terms of address and titles (around 39 minutes)
https://www.thoughtco.com/term-of-address-1692533
Banter and mock Impoliteness (by Derek and Michael Haugh)
https://www.researchgate.net/profile/Michael_Haugh2/publication/257198791_Mock_impoliteness_jocular_mockery_and_jocular_abuse_in_Australian_and_British_English/links/5b0d4772a6fdcc8c2537e291/Mock-impoliteness-jocular-mockery-and-jocular-abuse-in-Australian-and-British-English.pdf
Power (around 54 minutes) this is a fab book that explores the dynamism of power
https://www.amazon.co.uk/Power-Talk-Interaction-Institutional-Discourse/dp/0582368790/ref=sr_1_1?ie=UTF8&qid=1535050326&sr=8-1&keywords=Power+thornborrow
Jonathan Culpepper 2011 Impolitentess work (around 1 hour 9 minutes)
http://www.cambridge.org/gb/academic/subjects/languages-linguistics/sociolinguistics/impoliteness-using-language-cause-offence?format=PB
Derek Bousfield 2008 Monograph on Impoliteness (around 1 hour 9 minutes)
https://www.amazon.co.uk/Impoliteness-Interaction-Pragmatics-Beyond-New/dp/9027254397/ref=sr_1_1?s=books&ie=UTF8&qid=1535051024&sr=1-1&keywords=Derek+Bousfield+impoliteness 
Clare Hardaker on Trolling (around 1 hour 10 minutes) these are examples of her non-academic work
https://www.theguardian.com/profile/claire-hardaker
Lynn Truss ‘Talk to the Hand’ (around 1 hour 11 minutes)
https://www.amazon.com/Talk-Hand-Bloody-Rudeness-Reasons/dp/1592401716 
Journal of Politeness Volume 14 Issue 2 (around 1 hour 12 minutes)
https://www.degruyter.com/view/j/pr.2018.14.issue-2/issue-files/pr.2018.14.issue-2.xml
Thanks for listening!!
 
More from Derek: 
https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=111
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 28 - Emotion at Work Stories - Depression

This episode picks up the Emotion at Work in Stories theme I started earlier this year. This time it is with Karen Teago as my guest, we take a trip into how depression has been a part of her life for 15 years.
I asked Karen to be on the podcast as she wrote a blog a few years ago (https://teagohr.wordpress.com/2017/10/10/this-is-what-it-looks-like/) and it affected me then and still does now.  Depression is one of the things that are both talked about and not talked about all at the same time.  With Karen being willing to be open and frank about her experiences it was important to me that I create a place and space to allow a depth of exploration of the topic.  
This is a frank and honest episode and our conversation lasted for nearly an hour and twenty minutes so there is a lot to listen to.  If you are affected by anything in this episode then there are support options open to you:
The Samaritans can be contacted here https://www.samaritans.org/how-we-can-help-you or call them on 116 123 (it is free) 
The mind can be contacted here https://www.mind.org.uk/information-support/helplines/
You can also call the NHS on 111 or make an appointment with your local GP
 
We explore her experiences with depression as a condition, with medication, with postnatal depression, the important area of disclosure and how guilt has been a part of her experience too.  I (maybe unfairly) ask Karen for any advice or suggestions if anything in the podcast resonates with you and I add my thoughts too. At one point Karen talks about how she became aware of her condition by reading a case she was working on. 
 
After we recorded the episode she found this paragraph from 'Notes on a Nervous Planet' by Matt Haig (@matthaig1) that she felt better explained her experience:
"Later, doctors would offer labels.  'Panic disorder', 'generalized anxiety disorder' and 'depression'.  These labels were worrying, but also important because they gave me something to work with.  They stopped me from feeling like an alien.  I was a human being with human illnesses, which other humans have had - millions and millions of humans - and most of them had either overcome their illnesses or had somehow managed to live with them.  Even after I knew the names of the illnesses I had, I believed they were all stemming from inside me.  They were just there, the way the grand canyon was just there" 
Here's a link to the full book - https://www.amazon.co.uk/Notes-Nervous-Planet-Matt-Haig/dp/1786892677
With this being a Stories episode there aren’t many references as such. There are some things we talk about and here are the links to those things:
The unexpected yet innocuous question came from Margaret Burnside @margaretburnsid
The book on sleep Karen references is https://www.amazon.co.uk/Why-We-Sleep-Science-Dreams/dp/0241269067
The Mind Website with details for resources for Corporate partners https://www.mind.org.uk/search-results?q=guidelines%20for%20corporate%20partners
More information for breastfeeding and taking medication https://www.breastfeeding-and-medication.co.uk/
 
More from Karen: 
LinkedIn: https://www.linkedin.com/in/karen-teago-1778551b/ 
Twitter: https://twitter.com/teago_emplaw 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 27 - Emotion at Work in Emotion Regulation

This episode is one of those that talks about stuff you as a human do all the time but aren't all that aware of or use different words to describe it.  My guest this time is James Gross who is the worlds leading researcher in Emotion Regulation.  Through the podcast we chat about:
- What are emotions?
- What is emotion regulation?
- The 5 families of emotion regulation strategies
- Examples of what people do within each of those families
- How emotion regulation can be extrinsic (where others use these strategies with/for/to you to 'help' you regulate your emotions) and intrinsic (where you use them with your own emotions)
- What the workplace and individuals can learn from emotion regulation
This was a great episode to record!!!! My inner geek was super excited
Your references:
Links to all the research papers that James mentions at approx 52 minutes
https://spl.stanford.edu/selected-publications
The 'Emotion and Self Regulation Lab' where Gal Sheppes works that James mentions at approx 56 minutes 
http://people.socsci.tau.ac.il/mu/galsheppes/ 
The project that Angela Duckworth is working on that I mention at approx 58 minutes
https://bcfg.wharton.upenn.edu/
 
More from James:
Website: https://spl.stanford.edu/james-gross-phd-0
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 26 - Emotion at Work in Emotional Exploitation

This is one of the most thoughtful podcasts I have done. You can hear the thinking. Hear when my guest Jo Wainwright and or I are paying attention, listening and supporting each other. There will be a temptation to listen to this episode on 1.5 or 2 times speed as there are some pauses and gaps in speech. Instead, I implore you to do one or both of these things:
 
Let it play as it was originally intended. 
Pay attention to the way that Jo listens and supports me and the conversation. 
 
There is some real value in learning in the interaction style used in this podcast. 
 
Jo and I explore the roles of emotion and emotions in the workplace. We talk about emotional labour, emotional work and emotional exploitation. How at work humans are expected to do both emotional work and labour and yet are not supported to do so. I love that Jo makes a comparison with how at work we will ensure people have hard hats, supportive chairs, high visibility jackets, ear defenders, keyboards and mice that are ergonomically designed. Yet, what is lacking is the safety kit to support emotional work and labour in the workplace. 
 
We get into some of the tangible actions, ideas, suggestions, experiences that can help make this work and/or work better in workplaces. 
 
Your references are as follows:
 
Emotion work - https://en.m.wikipedia.org/wiki/Emotion_work
 
Emotional labour - https://en.m.wikipedia.org/wiki/Emotional_labor
https://www.mindtools.com/pages/article/newTMM_44.htm
 
Action learning sets - https://en.wikipedia.org/wiki/Action_learning
 
Victor Frankl “Man’s search for meaning” - https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/ref=mp_s_a_1_1?ie=UTF8&qid=1530028214&sr=8-1&pi=AC_SX236_SY340_QL65&keywords=man+search+of+meaning&dpPl=1&dpID=51CDTKBPNPL&ref=plSrch 
 
Before change there has to be acceptance - a blog linked to this notion - https://www.psychologytoday.com/us/blog/evil-deeds/200806/essential-secrets-psychotherapy-change-or-acceptance
 
Reflexivity - https://en.m.wikipedia.org/wiki/Reflexivity_(social_theory)
 
Episode 12 with Prof Dawn Archer - https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/
 
Thinking Environment - http://www.timetothink.com/thinking-environment/
 
More from Jo:
LinkedIn: https://www.linkedin.com/in/jostephenson309/ 
Twitter: https://twitter.com/JoWainwright0 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 25 - Emotion at work in Emotional Intelligence

In this episode, I interview someone that has been a part of my professional life for just over a decade. Like me, Cliff Lansley from EIA Group has deep knowledge, passion and expertise in the world of emotion.  For our chat we take a deep dive into what may be some of the key areas this podcast should have explored in the past; what are emotions? what is emotional intelligence? how can you test or assess EQ? 
 
Through our conversation, we get into some of the risks, issues and opportunities with the current state of emotional intelligence as well as how we, or more specifically how Cliff is using his Ph.D. to push forward the approaches and methods we use to view and assess EQ.  The two main gaps.... context (you can see why we get along) and goals.  
 
Here are the references too:
 
Paul Ekman - what scientists that study emotion agree on (2016)
https://1ammce38pkj41n8xkp1iocwe-wpengine.netdna-ssl.com/wp-content/uploads/2013/07/What-Scientists-Who-Study-Emotion-Agree-About.pdf
 
Paul Ekman wider review and access to some of his papers:
https://www.paulekman.com/journal-articles/
 
Joseph Ladoux - The Emotional Brain - the idea that triggers are ‘indelibly burned’
https://www.amazon.co.uk/Emotional-Brain-Mysterious-Underpinnings-Life/dp/0753806703
 
Is emotional intelligence about traits, abilities or both?
https://www.eiagroup.com/2017/07/10/emotional-intelligence-ability-trait-mixed/
 
Howard Gardner - multiple intelligences
https://www.learning-theories.com/gardners-multiple-intelligences-theory.html
 
The Emotional Intelligence Consortium
http://www.eiconsortium.org/members/consortium_membership.html
 
The Cult of Personality Testing
https://www.amazon.co.uk/Cult-Personality-Testing-Miseducate-Misunderstand/dp/0743280725
 
A critique of emotional intelligence
https://www.amazon.co.uk/Critique-Emotional-Intelligence-Problems-Psychology/dp/0805853170/ref=sr_1_1?s=books&ie=UTF8&qid=1527254624&sr=1-1&keywords=critique+of+emotional+intelligence
 
The Development of Emotional Competence
https://www.amazon.co.uk/Development-Emotional-Competence-Guilford-Social/dp/1572304340/ref=sr_1_1?s=books&ie=UTF8&qid=1527254712&sr=1-1&keywords=development+of+emotional++competence
 
Assessing Emotional Intelligence
https://www.springer.com/gb/book/9780387883694
 
Understanding Emotions
https://www.amazon.co.uk/Understanding-Emotions-Dacher-Keltner/dp/111814743X
 
More from Cliff: 
Website: https://www.eiagroup.com
LinkedIn: https://www.linkedin.com/in/clifflansley/ 
Twitter: https://twitter.com/clifflansley 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 24 - Emotion at Work *anniversary special*

In this episode, the tables are turned.  May was the 12 month anniversary for this podcast and I wanted to do something different.  Each week you get to hear me inquiring into others' views, experiences, research and practice and for this one, you get to hear from me. Huge thank you to Mark Gilroy for his help and being our guest host for this anniversary special. 
 
We explore my experiences with the podcast, what events have formed part of where I am and what I do now, my current areas of interest and research and share some powerful personal accounts.  There is a long old list of references for this one and here they are (I have done my best to put them in chronological order as they appeared in the show):
 
References:
 
Podcast episode 13
https://emotionatwork.podbean.com/e/episode-13-a-pause-and-reflection-from-me/
 
Podcast episode 14
https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/
 
The blog I referred to around 9 minutes in
https://www.linkedin.com/pulse/hush-race-phil-willcox
 
The Three Good Podcast hosted by Sukh Pabial and with Mark Gilroy (out guest host) talking optimism
https://www.podbean.com/media/share/pb-rsiyg-8c00ff
 
Mark mentioned a quote 'If you don't know how much you need, the default is always more' - Ryan Holiday on the Tim Ferris show podcast at 12:34
https://tim.blog/2016/08/14/whats-important-to-you/
 
The Ignite talk that I did at the CIPD L&D Show in 2017
https://www.youtube.com/watch?v=clId_aHDLyY&list=UUSuNRzWJJ09BaatS3uYoaIw&index=33
 
The latest version of the MSc that I completed 
https://www2.mmu.ac.uk/study/postgraduate/course/msc-communication-behaviour-and-credibility-analysis/
 
The Cooperative Principle - It was Grice, not Leetch, sorry
https://glossary.sil.org/term/cooperative-principle
 
Face and facework - Erving Goffman - a nice summary
http://www.glottopedia.org/index.php/Face_(concept)
 
Good Practice Live podcast that I mentioned
http://podcast.goodpractice.com/93-live-from-london-what-is-the-state-of-the-nation
 
The Griefcast podcast that Mark mentioned
https://www.acast.com/griefcast
 
Episode 12 with Dawn Archer - gives more on face and facework
https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/
 
TMSDI - where Mark works
https://www.tmsdi.com/
 
Mark's blog
http://www.snap-leadership.com/
 
 
Books
 
Pragmatics - George Yule
https://www.amazon.co.uk/Pragmatics-Oxford-Introduction-Language-Study/dp/0194372073/ref=sr_1_1?ie=UTF8&qid=1527587411&sr=8-1&keywords=pragmatics+george+yule
 
Everyday Talk - Karen Tracy and Jessica Robles
https://www.amazon.co.uk/Everyday-Talk-Second-Reflecting-Identities/dp/1462511473/ref=sr_1_3?s=books&ie=UTF8&qid=1527590449&sr=1-3&keywords=everyday+talk
 
Deviate - the Science of seeing differently- Beau Lotto
https://www.amazon.co.uk/Deviate-Science-Differently-Beau-Lotto/dp/1474600336/ref=tmm_hrd_title_0?_encoding=UTF8&&qid=&&sr=
 
Paul Ekman
https://www.amazon.co.uk/Emotions-Revealed-Second-Recognizing-Communication/dp/B00M0DCPS0/ref=sr_1_4?s=books&ie=UTF8&qid=1527590676&sr=1-4&keywords=emotions+revealed
 
Presentation of Self in Everyday Life - Erving Goffman
https://www.amazon.co.uk/Presentation-Self-Everyday-Penguin-Psychology/dp/0140135715/ref=sr_1_1?s=books&ie=UTF8&qid=1527590757&sr=1-1&keywords=goffman
 
Interaction Ritual - Erving Goffman
https://www.amazon.co.uk/Interaction-Ritual-Face-Face-Behavior/dp/0394706315/ref=sr_1_9?s=books&ie=UTF8&qid=1527590757&sr=1-9&keywords=goffman
 
Forms of talk - Erving Goffman
https://www.amazon.co.uk/Forms-Conduct-Communication-Erving-Goffman/dp/081221112X/ref=sr_1_1?s=books&ie=UTF8&qid=1527590857&sr=1-1&keywords=goffman+forms+of+talk
 
Frame Analysis - Erving Goffman
https://www.amazon.co.uk/Frame-Analysis-Essay-Organization-Experience/dp/093035091X/ref=sr_1_1?s=books&ie=UTF8&qid=1527590901&sr=1-1&keywords=frame+analysis
 
The Strange Order of Things - Antonio Damasio
https://www.amazon.co.uk/Strange-Order-Things-Antonio-Damasio/dp/0307908755/ref=sr_1_1?s=books&ie=UTF8&qid=1527590920&sr=1-1&keywords=damasio
 
More from Mark: 
LinkedIn: https://www.linkedin.com/in/mgilroy/ 
Twitter: https://twitter.com/thatmarkgilroy 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 23 - Emotion at Work in the Workplace

In this episode, I get to chat with Monica Parker from Hatch Analytics and we chat about something that has interested me for years. I have spent a fair bit of time in different workplaces and they had profound effects on how I felt both on specific days and overtime. So, I am really excited that I am going to get to explore this with our guest today.
Looking to the physical workplace is something that is huge right now. Whether that be trying to imitate google with slides and bean bags, considering the emotional impact of things like space, temperature and desks or the need/preference for remote working. all of these things (and more) have emotional input, consequences and often, in my experience, this emotional aspect is forgotten or relegated to low priority. For me, it has to start with emotion and how people feel and work out from there. Then again, I would say that I suppose. 
References:
Photo
https://vimeo.com/178593347
SPSS (it is a statistics number cruncher)
https://www.ibm.com/uk-en/marketplace/spss-statistics
Resolution Foundation story (that Phil mentioned)
http://www.bbc.co.uk/news/business-44029808
Universal Basic Income
http://www.bbc.co.uk/news/business-43078920
Emotional Equations - Chip Conley
https://www.amazon.com/Emotional-Equations-Creating-Happiness-Business/dp/1451607261
Video from Porter Davis
https://youtu.be/QTm5fXcEcxo
 
More from Monica: 
Website: https://hatchanalytics.com/ 
LinkedIn: https://www.linkedin.com/in/monicaparker/ 
Twitter: https://twitter.com/monicacparker 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 22 - Emotion at Work Stories - Anxiety, difference and minority groups

This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Tony Jackson as my guest, we explore how anxiety has always been a part of his life and has been working on it more purposefully in the last five years or so.
We delve into the factors that have and continue to contribute to the anxiety that Tony experiences, his ways of working with his anxiety and what he does from a restorative perspective.  We talk about how 'difference' is something that Tony carries with him and is a near-constant feature in his thoughts and then affects either his approaches to interactions and interactions themselves.  Tony is also really clear that his experiences have, and continue to shape his empathy and inclusivity.  He says that his stories and experiences have given him things that he works with and at times struggles with and it has also equipped him with a set of skills that help him to work really well with others.  Finally, we get into the detail and practical things that Tony does to help him be well and enjoy his work and life.     
With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:
 
Tony talks about psychosynthesis and I forget to ask him what it is, here is a link:
https://psychosynthesistrust.org.uk/about-psychosynthesis-trust/what-is-psychosynthesis/
The Poisonwood Bible by Barbara Kingsolver:
https://www.amazon.co.uk/Poisonwood-Bible-Barbara-Kingsolver/dp/0062213709
The Psychology of Executive Coaching by Bruce Peltier
https://www.amazon.co.uk/Psychology-Executive-Coaching-Bruce-Peltier/dp/0415993415
 
More from Tony:
LinkedIn: https://www.linkedin.com/in/tonycjackson/ 
Twitter: https://twitter.com/JacksonT0ny 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 21 - Emotion at Work in Employee Experience

I loved recording this podcast because it gives a look at the background and theory as well as practical experience, hints and tips for reviewing and improving Employee Experience. In this episode, I am joined by Lara Plaxton who is the head of HR at FDM UK. Lara has a fairly unique perspective on employee experience as the work that FDM do, doesn't necessarily match with the standard model.  FDM support organisations and graduates, ex-forces and returners by placing graduates in client organisations but importantly, those graduates remain as employees of FDM.  So FDM's employees experience two (potentially) different cultures; one for being an employee of FDM and then working in a client's business every day.  
During this podcast, we explore some key terms and definitions around User Experience, Employee Experience and Design Thinking before going more specifically into what Lara and FDM do to measure and improve their employee experience.  We cover some key things to think about, tips and techniques to review or improve employee experience and we delve deep into the thinking and theory behind this area. 
As always, links and references:
Systems thinking
https://www.youtube.com/watch?v=V38HrPnYkHI - short video with Peter Senge
https://www.sciencedirect.com/science/article/pii/S1877050915002860 - research paper (open access)
http://amj.aom.org/content/58/1/1.short  - short article on design thinking
http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02611.x/full - Pullman and Gross (2004) Ability of experience design elements to elicit emotions and loyalty behaviors
https://www.wiley.com/en-gb/Interaction+Design:+Beyond+Human+Computer+Interaction,+4th+Edition-p-9781119020752 - Preece, Sharp and Rogers (2015); Interaction Design - Beyond Human-Computer Interaction
 
Employee Experience
https://en.wikipedia.org/wiki/Employee_experience_management - Short definition
https://www.forbes.com/sites/jeannemeister/2017/01/05/the-employee-experience-is-the-future-of-work-10-hr-trends-for-2017/#13666e8920a6 - summary article
http://www.tandfonline.com/doi/abs/10.1080/13678868.2014.886443 - Cascio (2014); Leveraging Employer Branding, performance management and human resource development to enhance employee retention
 
User Experience
https://en.wikipedia.org/wiki/User_experience
 
 
The Service - Profit chain HBR article
https://hbr.org/2008/07/putting-the-service-profit-chain-to-work
 
Moira Clarke 10 year causation analysis
https://www.henley.fi/wp-content/uploads/2017/04/Moira-full-article.pdf
 
Human Centred Design
http://www.tandfonline.com/doi/abs/10.2752/175630614x14056185480186 - Giacomin (2015); What is Human Centred Design
 
Gamification
https://www.routledge.com/The-Business-of-Gamification-A-Critical-Analysis/Dymek-Zackariasson/p/book/9781138824164 - Dymek & Zackariasson (2017); the business of gamification
 Design Thinking
https://www.youtube.com/watch?v=U-hzefHdAMk - Video with Tim Brown CEO of IDEO
 
More from Lara: 
LinkedIn: https://uk.linkedin.com/in/lara-plaxton-7927aaa 
Twitter: https://twitter.com/_Lara_HR 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/