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August 24, 2018 @ 5:39 am

Episode 29 - Emotion at Work in Banter, Impoliteness and Power

For this episode we delve into three areas; banter, impoliteness and power.  All seperate yet inextricably linked.  All things that are common in the workplace.  My guest this episode is Dr Derek Bousfield (https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=111) and he goes by @DrWordyBoy on Twitter.  

We discuss what ‘banter’ is, how it is defined, why it is a healthy thing and is somehting that can cause division and friction in the workplace.  Derek’s descriptive definition for Banter is ‘Insincere Impoliteness’ and we go on to define ‘Imploiteness’ as well as ‘Politeness’ and ‘Power’.  One of the examples we discuss how banter can be veiled Impoliteness and how Politeness markers or actions can also be Impolitentess.  All of this is down to... *drum roll* context.

As part of our discussion we link back to aspects from other podcasts where we talk about face and facework (episodes 12 and 24), conversation management (episode 10) and in/out groups (episode 7).

Your references for this one:

Barthesian myth (around 16 minutes)


Labelling (around 23 minutes) NB this is not exactly what Derek mentions but it gives you an idea where he is going with his thinking


Terms of address and titles (around 39 minutes)


Banter and mock Impoliteness (by Derek and Michael Haugh)


Power (around 54 minutes) this is a fab book that explores the dynamism of power


Jonathan Culpepper 2011 Impolitentess work (around 1 hour 9 minutes)


Derek Bousfield 2008 Monograph on Impoliteness (around 1 hour 9 minutes)


Clare Hardaker on Trolling (around 1 hour 10 minutes) these are examples of her non academic work


Lynn Truss ‘Talk to the Hand’ (around 1 hour 11 minutes)


Journal of Politeness Volume 14 Issue 2 (around 1 hour 12 minutes)


Thanks for listening!!


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August 2, 2018 @ 7:36 am

Episode 28 - Emotion at Work Stories - Depression

This episode picks up the Emotion at Work in Stories theme I started earlier this year. This time it is with Karen Teago (@teago_emplaw) as my guest, we take a trip into how depression has been a part of her life for 15 years.

I asked Karen to be on the podcast as she wrote a blog a few years ago (https://teagohr.wordpress.com/2017/10/10/this-is-what-it-looks-like/) and it affected me then and still does now.  Depresssion is one of the things that is both talked about and not talked about all at the same time.  With Karen being willing to be open and frank about her experiences it was important to me that I create a place and space to allow a depth of exploration of the topic.  

This is a frank and honest episode and our conversation lasted for nearly an hour and twenty minutes so there is a lot to listen to.  If you are affected by anything in this episode then there are support options open to you:

The Samaritans can be contacted here https://www.samaritans.org/how-we-can-help-you or call them on 116 123 (it is free) 

Mind can be contacted here https://www.mind.org.uk/information-support/helplines/

You can also call the NHS on 111 or make an appointment with your local GP

Karen is happy to chat and you can find her on @teago_emplaw

I am happy to listen and you can find me here or @philwillcox

We explore her experiences with depression as a condition, with medication, with post natal depression, the important area of disclosure and how guilt has been a part of her experience too.  I (maybe unfairly) ask Karen for any advice or suggestions if anything in the podcast resonates with you and I add my thoughts too. At one point Karen talks about how she became aware of her condition by reading a case she was working on. 


After we recorded the episode she found this paragraph from 'Notes on a Nervous Planet' by Matt Haig (@matthaig1) that she felt better explained her experience:

"Later, doctors would offer labels.  'Panic disorder', 'generalised anxiety disorder' and 'depression'.  These labels were worrying, but also important, because they gave me something to work with.  They stopped me feeling like an alien.  I was a human being with human illnesses, which other humans have had - millions and millions of humans - and most of them had either overcome their illnesses or had somehow managed to live with them.  Even after I knew the names of the illnesses I had, I believed they were all stemming from inside me.  They were just there, the way the grand canyon was just there" 

Here's a link to the full book - https://www.amazon.co.uk/Notes-Nervous-Planet-Matt-Haig/dp/1786892677

With this being a Stories episode there aren’t many references as such. There are some things we talk about and here are the links to those things:

The unexpected yet innocuous question came from Margaret Burnside @margaretburnsid

The book on sleep Karen references is https://www.amazon.co.uk/Why-We-Sleep-Science-Dreams/dp/0241269067

The Mind Website with details for resources for Corporate partners https://www.mind.org.uk/search-results?q=guidelines%20for%20corporate%20partners

More information for breastfeeding and taking medication https://www.breastfeeding-and-medication.co.uk/


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July 19, 2018 @ 5:50 am

Episode 27 - Emotion at Work in Emotion Regulation

This episdode is one of those that talks about stuff you as a human do all the time but aren't all that aware of or use different words to decsribe it.  My guest this time is James Gross (https://spl.stanford.edu/james-gross-phd-0) who is the worlds leading researcher into Emotion Regluation.  Through the podcast we chat about:

- What are emotions?

- What is emotion regulation?

- The 5 families of emotion regulation strategies

- Examples of what people do within each of those families

- How emotion regulation can be extrinsic (where others use these strategies with/for/to you to 'help' you regulate your emotions) and intrinsic (where you use them with your own emotions)

- What the workplace and individuals can learn from emotion regulation

This was a great episode to record!!!! My inner geek was super excited

Your references:

Links to all the research papers that James mentions at approx 52 minutes


The 'Emotion and Self Regulation Lab' where Gal Sheppes works that James mentions at approx 56 minutes 


The project that Angela Duckworth is working on that I mention at approx 58 minutes



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June 28, 2018 @ 5:55 am

Episode 26 - Emotion at Work in Emotional Exploitation

This is one of the most thoughtful podcasts I have done. You can hear the thinking. Hear when my guest Jo Wainwright (@jo_coaches) and or I are paying attention, listening and supporting each other. There will be a temptation to listen to this episode on 1.5 or 2 times speed as there are some pauses and gaps in speech. Instead, I implore you to do one or both of these things:
Let it play as it was originally intended. 
Pay attention to the way that Jo listens and supports me and the conversation. 
There is some real value in learning in the interaction style used in this podcast. 
Jo and I explore the roles of emotion and emotions in the workplace. We talk about emotional labour, emotional work and emotional exploitation. How at work humans are expected to do both emotional work and labour and yet are not supported to do so. I love that Jo makes a comparison with how at work we will ensure people have hard hats, supportive chairs, high visibility jackets, ear defenders, keyboards and mice that are ergonomically designed. Yet, what is lacking is the safety kit to support emotional work and labour in the workplace. 
We get into some of the tanglible actions, ideas, suggestions, experiences that can help make this work and/or work better in workplaces. 
Your references are as follows:
Before change there has to be acceptance - a blog linked to this notion - https://www.psychologytoday.com/us/blog/evil-deeds/200806/essential-secrets-psychotherapy-change-or-acceptance
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June 14, 2018 @ 5:57 am

Episode 25 - Emotion at work in Emotional Intelligence

In this episode I interview someone that has been a part of my professional life for just over a decade.  Like me, Cliff Lansley (@clifflansley) from EIA Group (https://www.eiagroup.com) has a deep knowledge, passion and expertise in the world of emotion.  For our chat we take a deep dive into what may be some of the key areas this podcast should have explored in the past; what are emotions? what is emotional intelligence? how can you test or assess EQ? 
Through our conversation we get into some of the risks, issues and opportunities with the current state of emotional intelligence as well as how we, or more specifically how Cliff is using his PhD to push forward the approaches and methods we use to view and assess EQ.  The two main gaps.... context (you can see why we get along) and goals.  
Here are the references too:
Paul Ekman - what scientists that study emotion agree on (2016)
Paul Ekman wider review and access to some of his papers:
Joseph Ladoux - The Emotional Brain - the idea that triggers are ‘indelibly burned’
Is emotional intelligence about traits, abilities or both?
Howard Gardner - multiple intelligences
The Emotional Intelligence Consortium
The Cult of Personality Testing
A critique of emotional intelligence
The Development of Emotional Competence
Assessing Emotional Intelligence
Understanding Emotions
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May 31, 2018 @ 5:50 am

Episode 24 - Emotion at Work *anniversary special*

In this episode the tables are turned.  May was the 12 month anniversary for this podcast and I wanted to do something different.  Each week you get to hear me inquiring into others views, experiences, research and practice and for this one, you get to hear from me.  Huge thank you to Mark Gilroy (@thatMarkGilroy) for his help and being our guest host for this anniversary special.  We explore my experiences with the podcast, what events have formed part of where I am and what I do now, my current areas of interest and research and share some powerful personal accounts.  There is a long old list of references for this one and here they are (I have done by best to put them in chronological order as they appeared in the show):
Podcast episode 13
Podcast episode 14
The blog I referred to around 9 minutes in
The Three Good Podcast hosted by Sukh Pabial and with Mark Gilroy (out guest host) talking optimism
Mark mentioned a quote 'If you don't know how much you need, the default is always more' - Ryan Holiday on the Tim Ferris show podcast at 12:34
The Ignite talk that I did at the CIPD L&D Show in 2017
The latest version of the MSc that I completed 
The Cooperative Principle - It was Grice, not Leetch, sorry
Face and facework - Erving Goffman - a nice summary
Good Practice Live podcast that I mentioned
The Griefcast podcast that Mark mentioned
Episode 12 with Dawn Archer - gives more on face and facework
TMSDI - where Mark works
Mark's blog
Pragmatics - George Yule
Everyday Talk - Karen Tracy and Jessica Robles
Deviate - the Science of seeing differently- Beau Lotto
Paul Ekman
Presentation of Self in Everyday Life - Erving Goffman
Interaction Ritual - Erving Goffman
Forms of talk - Erving Goffman
Frame Analysis - Erving Goffman
The Strange Order of Things - Antonio Damasio
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May 21, 2018 @ 5:50 am

Episode 23 - Emotion at Work in the workplace

On this episode I get to chat with Monica Parker (@monicaparker) from Hatch Analytics https://hatchanalytics.com/ and we chat about something that has interested me for years.  I have spent a fair bit of time in different workplaces and they had profound affects on how I felt both on specific days and over time. So, I am really excited that I am going to get to explore this with our guest today.

Looking to the physical workplace is something that is huge right now. Whether that be trying to imitate google with slides and bean bags, considering the emotional impact of things like space, temperature and desks or the need/preference for remote working. all of these things (and more) have emotional input, consequences and often, in my experience, this emotional aspect is forgottten or relegated to low priority. For me, it has to start with emotion and how people feel and work out from there. Then again, I would say that I suppose. 




SPSS (it is a statistics number cruncher)


Resolution Foundation story (that Phil mentioned)


Universal Basic Income


Emotional Equations - Chip Conley


Video from Porter Davis


Study from Adam Grant

*to follow*

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May 4, 2018 @ 5:50 am

Episode 22 - Emotion at Work Stories - Anxiety, difference and minority groups

This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Tony Jackson (@JacksonT0ny) as my guest, we explore how anxiety has always been a part of his life and has been working on it more purposefully in the last five years or so.

We delve into the factors that have and continue to contribute to the anxiety that Tony experiences, his ways of working with his anxiety and what he does from a restorative perspective.  We talk about how 'difference' is something that Tony carries with him and is a near constant feature in his thoughts and then affects either his approaches to interactions and interactions themselves.  Tony is also really clear that his experiences have, and continue to shape his empathy and inclusivity.  He says that his stories and experiences have given him things that he works with and at times struggles with and it has also equipped him with a set of skills that help him to work really well with others.  Finally, we get into the detail and practical things that Tony does to help him be well and enjoy his work and life.     

With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:

Tony talks about psychosynthesis and I forget to ask him what it is, here is a link:


The Poisonwood Bible by Barbara Kingsolver:


The Psychology of Executive Coaching by Bruce Peltier



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April 19, 2018 @ 5:50 am

Episode 21 - Emotion at Work in Employee Experience

 I loved recording this podcast because it gives a look at the background and theory as well as practical experience, hints and tips for reviewing and improving Employee Experience.  In this episode I am joined by Lara Plaxton (@_Lara_HR on Twitter or here on LinkedIn https://uk.linkedin.com/in/lara-plaxton-7927aaa) who is the head of HR at FDM UK.  Lara has a fairly unique perspective on employee experience as the work that FDM do, doesn't necessarily match with the standard model.  FDM support organisations and graduates, ex-forces and returners by placing graduates in client organisations but importantly, those graduates remain as employees of FDM.  So FDM's employees experience two (potentially) different cultures; one for being an employee of FDM and then working in a clients business every day.  

During this podcast we explore some key terms and definitions around User Experience, Employee Experience and Design Thinking before going more specifically into what Lara and FDM do to measure and improve their employee experience.  We cover some key things to think about, tips and techniques to review or improve employee experience and we delve deep into the thinking and theory behind this area. 

As always, links and references:

Systems thinking

https://www.youtube.com/watch?v=V38HrPnYkHI - short video with Peter Senge

https://www.sciencedirect.com/science/article/pii/S1877050915002860 - research paper (open access)

http://amj.aom.org/content/58/1/1.short  - short article on design thinking

http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02611.x/full - Pullman and Gross (2004) Ability of experience design elements to elicit emotions and loyalty behaviours

https://www.wiley.com/en-gb/Interaction+Design:+Beyond+Human+Computer+Interaction,+4th+Edition-p-9781119020752 - Preece, Sharp and Rogers (2015); Interaction Design - Beyond Human-Computer Interaction


Employee Experience

https://en.wikipedia.org/wiki/Employee_experience_management - Short definition

https://www.forbes.com/sites/jeannemeister/2017/01/05/the-employee-experience-is-the-future-of-work-10-hr-trends-for-2017/#13666e8920a6 - summary article

http://www.tandfonline.com/doi/abs/10.1080/13678868.2014.886443 - Cascio (2014); Leveraging Emplolyer Branding, performance management and human resource development to enhance employee retention


User Experience




The Service - Profit chain HBR article



Moira Clarke 10 year causation analysis



Human Centred Design

http://www.tandfonline.com/doi/abs/10.2752/175630614x14056185480186 - Giacomin (2015); What is Human Centred Design



https://www.routledge.com/The-Business-of-Gamification-A-Critical-Analysis/Dymek-Zackariasson/p/book/9781138824164 - Dymek & Zackariasson (2017); the business of gamification

Design Thinking

https://www.youtube.com/watch?v=U-hzefHdAMk - Video with Tim Brown CEO of IDEO


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April 5, 2018 @ 5:50 am

Episode 20 - Emotion at Work in Competitive Contexts

In this episode of the podcast I chat with an athlete that has competed at the highest level in his class.  As a Visually Impaired (VI) judo fighter Jonathan (Jono) Drane (@jonolopodis) has represented team GB at the Paralympic Games in Rio 2016 finishing 5th in the 81kg weight category while having a torn Anterior Cruciate Ligament (ACL).  Prior to Rio, he won gold in this first competitive VI championships in the US and won a Bronze medal in 2014 IBSA world championships.  During the podcast we explore how he personally experienced emotion in the ring, how it affected him, what he did before, during and after his bouts to work with emotion.  We also explore how, in one of his current roles in coaching judo, he explores emotions with those he coaches.  We also discuss strategies that Jono has (or still does) use to work with emotion(s) and his view of how his life and neurodiversity (ADHD) impact his ability to effectively work with emotion(s).
References as always:
Jo Frazier and the Thriller in Manilla
Inverted U hypothesis
Kasparov - deep thinking
Alpha Go - Korean Master playing ‘go’
Mind Gym - understanding 
The book of five rings - strategy 
The rise of the superhuman - Stephen Cottler
The Zen or Archery - Mindfulness abd Archery
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Emotion At Work
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