Wednesday Jan 04, 2023

Episode 60 - Emotion at Work in life (and work being part of it)

In this episode, Phil talks about boundaries, identities and different approaches to life. His guest is
Angela Day, a business leader, Head of People, Risk and Compliance at Market Operator Services
Limited (MOSL). MOSL are the market operator for the non-household water retail market in
England and sit at the centre of the water industry.

Angela discusses MOSL's Diversity Society and how they have created an environment for people to
share their experiences to see the world through the eyes of others. This has been designed through
colleague-led discussions that involve the entire organisation.  They go on to discuss how permission is one of the aspects developed to lead MOSL, with Angela providing examples of permission at a recent away day and other examples of how permission leadership demonstrates respect and improves buy-in from colleagues.
References and links:

The Chimp Paradox -


Ted Talk by Taiye Selasi – Don’t ask where I’m from, ask where I’m local -


Jeremy Clarkson and Megham Markle -


Jia Wang PH.D. - Workplace Incivility: The Silent Epidemic -


Angela Day – MOSL -

Angela Day LinkedIn -






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