Emotion At Work

Episode 14 - Emotion at Work in Stories - Phil Willcox

In this episode, I tell my story or at least some of my story of 2017.  I found 2017 really hard.  Physically and more importantly (for this podcast) I found it emotionally hard.  I feel lucky that feeling content and settled with life is something that generally comes easy to me. 2017 was not like that.  Here I talk about how I struggled with my identity, with how I saw myself and that the reality was not something I wanted to or chose to face.  As well as this sharing of my 2017 I talk about what is to come for the podcast in 2018.
 
Here is a link to the video I reference about the context forcing me to be someone I wasn't
https://youtu.be/E5ewQ_za6KA
Here is a link to the blog that I wrote part way through the year
https://www.linkedin.com/pulse/hush-race-phil-willcox
 
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Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 13 - A Pause & Reflection from Phil

In this episode, I stop and take stock. I do this about the podcast series so far, how the episodes have affected me and my practice, and about some stuff that has been going on for me personally.  I let you know a little more about the future podcasts still to come and what you can expect from the rest of the year.  
References:
None this time ;-))
 
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Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 12 - Emotion at Work in Impression Management

This is a long episode. Mainly because this is a complex and complicated area.  Also though, Prof Dawn Archer and I are research colleagues and friends too. In this episode we get into a whole host of interesting and linked topics:
Impression Management - how we work (non)strategically to manage how others see us
Self Presentation - how we will work to present our 'best possible self' according to context
Face and facework - the lines we negotiate, others give us or let us take in interaction and how they shape our identity(ies)
Dark side of EI - how emotional intelligence can be used to change behavior of others
Principles of Influence - linking to Cialdini's 6 principles (Authority, Liking, Social Proof, Scarcity, Commitment and Consistency and Reciprocity)
This was a joy to record and I hope that you enjoy listening to it. 
Yes, it is
a) long
b) geeky
c) academic at times
d) practical at times 
It is also a whole lot of fun and you, dear listener, are getting a deep insight into human interaction.  ENJOY!!!!
References:
EI (including the “dark side”)
Kilduff, M., D.S. Chiaburu and J.I. Menges (2010). ‘Strategic use of emotional intelligence in organizational settings: Exploring the dark side’. Research in Organizational Behavior 30: 129-152.  
Mayer, J.D. and P. Salovey (1997). ‘What is emotional intelligence?’ In: P. Salovey and D.J. Sluyter (eds.). Emotional development and emotional intelligence, pp.3-31. New York: Basic Books.
Credibility/image restoration
Benoit, W.L. (1997). “Image Repair Discourse and Crisis Communication”, Public Relations Review, 23(2), pp. 177-186.
Benoit, W.L. & Drew, S. (1997). “Appropriateness and effectiveness of image repair strategies”, Communication Reports, 10, pp. 153-163.
Benoit, W.L. and Stratham, A. (2004). “Source Credibility and the Elaboration Likelihood Model”. In: J.S. Seiter and R.H. Gass, Perspectives on Persuasion, Social Influence, and Compliance Gaining. London: Pearson Education, Inc.
Facework 
Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Garden City, N.Y.: Anchor Books.
Impression management
DuBrin, A. (2010). Impression Management in the Workplace: Research, Theory, Practice. London: Routledge.
Goffman, Erving 1959. The Presentation of Self in Everyday Life. Garden City, NY: Anchor/  Doubleday.
Self-presentation / self-disclosure
Dindia, K.(2000). ‘Self-disclosure, identity and relationship development’.   In: K. Dindia and S. Duck (eds.). Communication and Personal Relationships. Chichester: Wiley.
McKay, R., M. Davis and P. Fanning (2009). Messages: The Communication Skills Book. Oakland, C.A.: New Harbinger. 
Schlenker, B. (2003) ‘Self-presentation’, in M. Leary and J. Price (eds) Handbook of Self and Identity. New York, NY: Guilford Press. 492-518.
Influence
Gass, R.H. and J.S. Seiter 2015. Persuasion: Social Influence and Compliance Gaining. Fifth Edition. London and New York: Routledge.
https://www.amazon.co.uk/Influence-Psychology-Robert-PhD-Cialdini/dp/006124189X
https://www.amazon.co.uk/Pre-Suasion-Revolutionary-Way-Influence-Persuade/dp/1847941435/ref=pd_lpo_sbs_14_t_1/262-4045715-2874451?_encoding=UTF8&psc=1&refRID=X5VV0EYGE3YJ626MVS34
More from Dawn:
LinkedIn: https://www.linkedin.com/in/dawn-archer-bb838835/
Twitter: https://twitter.com/Prof_DawnArcher 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 11 - Emotion at Work in Clean Language

Fair warning: this language isn't really clean ;)
Ever since I heard about 'clean language' I was not convinced it can be a thing.  Then I studied linguistics and decided it most definitely was not a thing, in fact, it was a load of rubbish.  However, as opposed to ignoring and dismissing it I wanted to explore it.  So I got in touch with the guest of this podcast episode, Judy Rees.  We had a chat on Linked In where I said 'I think this is bunkum' and we arranged a call to discuss more.  I enjoyed that initial chat so much I wanted to get Judy on to the podcast and here she is.  So, we discuss:
Clean Language is not a thing - but there are degrees of cleanliness 
There are some peer-reviewed academic and popular research to suggest clean language has a place (some links below)
That the principles of clean language are set around a core set of questions with a fairly rigid structure and format which you interchange with another person or peoples language (again more links below)
I really enjoyed this chat and once again played with the format and asked Judy to use some 'clean language' questions on me.  Enjoy
Links and resources
David Grove's book from the world of therapy (where his studies began)
https://www.amazon.co.uk/Conversations-Therapy-Problems-Solutions-Professional/dp/0393701557/ref=sr_1_1?ie=UTF8&qid=1508328796&sr=8-1&keywords=david+grove
Judy Rees book
https://www.amazon.co.uk/Clean-Language-Revealing-Metaphors-Opening/dp/1845901258
Judy Rees website
http://judyrees.co.uk/
An example of using clean language as a methodology in Qualitative Research
http://epubs.surrey.ac.uk/807943/1/BJM%20Clean%20Language%20pre-peer%20review%20version%20for%20open%20access.pdf
Link to Nancy Kline website
http://www.timetothink.com/thinking-environment/the-ten-components/
Clean Approaches for Coaches
https://www.amazon.co.uk/Clean-Approaches-Coaches-Conditions-Modelling/dp/095748660X
From Contempt to Curiosity
https://www.amazon.co.uk/Contempt-Curiosity-Conditions-Collaborate-ModellingTM-ebook/dp/B00LXOLICG/ref=sr_1_1?s=books&ie=UTF8&qid=1508333390&sr=1-1&keywords=from+contempt+to+curiosity
 
More from Judy:
LinkedIn: https://www.linkedin.com/in/judyrees/ 
Twitter: https://twitter.com/judyrees
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 10 - Emotion at Work in Everyday Talk

Since I decided to start the podcast I wanted to get this guest on the series. Jessica Robles is the co-author of one of my most thumbed books (details below) and someone I have interacted with on Twitter for a while.  How we interact is a fascinating thing to me and in this episode, on Everyday Talk we get into:
Does emotion shape talk or does talk shape emotion?
Pragmatic Markers - how speakers indicate things to each other, e.g. turn-taking
Politeness rules - the ways we adapt communication to be considerate of others
The floor - what you have when speaking
News announcements - when people share news in talk
Face - parts of your identity that you negotiate in interaction
Turn-taking - how conversation passes from one to another
Repairs - when you fix misunderstandings in talk
Deception - how we can deceive in talk
Stance - the ways people involved in interaction indicate their thoughts and feelings on things
 
Some references:
'Face wants' by Brown and Levinson
http://pubman.mpdl.mpg.de/pubman/item/escidoc:64421/component/escidoc:2225570/Brown&SCL-Politeness1999.pdf
News announcements (and pre-announcements)
http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.453.9317&rep=rep1&type=pdf#page=182
Harvey Saks 'Everyone must lie'
https://www.researchgate.net/profile/Emanuel_Schegloff/publication/246359586_Harvey_Sacks_-_Lectures_1964-1965_An_IntroductionMemoir/links/587d17c608ae9a860ff0e951/Harvey-Sacks-Lectures-1964-1965-An-Introduction-Memoir.pdf
Everyday Talk by Karen Tracy and Jessica Robles
https://www.amazon.com/Everyday-Talk-Second-Reflecting-Identities/dp/1462511473
Goffman: 
https://lucris.lub.lu.se/ws/files/5499425/2438065
Liz Stokoe, CARM: 
http://www.carmtraining.org/
Chuck Goodwin (great for more on stance): 
2007  Participation, Stance, and Affect in the Organization of Activities. Discourse and Society, 18(1). pp. 53-73.
 
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Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 9 - Emotion at Work in Neuroscience

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Since I decided to start the podcast I wanted to get a genuine neuroscientist on the show. This was important for me because there is a lot said about neuroscience in the workplace and I am just not sure that lab-based research can be generalized into the workplace.
I also talk a lot about being more evidence-based in our practice.  But with neuroscience, it is so so niche.  The types of tests being done/run, the methodologies used, the generalisability of the results out into the wider world.  I wanted to give a better insight.  
So, my guest Matt Wall (link to bio below) and I talk about myths, misconceptions, issues with methodology.  We talk about when parts of the brain have defined and specific functions (e.g. The occipital lobe) and when there are many other or more parts of the brain involved (e.g. Emotion involves more than the Amygdala).
We also get into:
the potential issues with reducing complex things to simple explanations
proximate and ultimate explanations of things and the relative benefits of both
what the world of work can really learn from neuroscience research (and you may not like the answer)
Links to other things we discuss:
Science of the Discworld by Terry Pratchett
https://www.amazon.co.uk/Science-Discworld-Terry-Pratchett/dp/0091951704
More detail of the 'lie to children' phenomena we discuss
https://wiki.lspace.org/mediawiki/Lies-To-Children
Proximate and Ultimate explanations
https://en.m.wikipedia.org/wiki/Proximate_and_ultimate_causation
A link to David Rock and the NeuroLeadership Institute
https://neuroleadership.com
What is PET
https://en.m.wikipedia.org/wiki/Brain_positron_emission_tomography
MRI vs fMRI
http://web.csulb.edu/~cwallis/482/fmri/fmri.html
Moheb Costandi with 50 Human Brain ideas you really need to know
https://www.amazon.co.uk/Human-Brain-Ideas-Really-Need/dp/1780879105
Christian Jarrett - Great Myths of the Brain
https://www.amazon.co.uk/Psychology-Jarrett-Christian-October-Paperback/dp/B0160ERI22/ref=sr_1_1?ie=UTF8&qid=1505206460&sr=8-1&keywords=Great+myths+of+the+brain
Link to home testing for serotonin levels
https://www.integrativepsychiatry.net/neurotransmitter_tests.html
 
Thanks for listening
 
Matt Wall Bio:
https://www.ucl.ac.uk/cpu/team/psychopharmacologyunit/mattwall
 
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Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 8 - Emotion at Work *SPECIAL EDITION* listener questions

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.
In this special edition, Phil asked on Facebook, LinkedIn, and Twitter for questions from listeners.  These could be about any aspect of #emotion, #credibility or #deception or related to a particular episode so far.  The questions and who asked them are below and this time you just get to hear Phil's dulcet tones for the whole episode *lucky you* ;-)
Questions:
 
Annette Hill - @familyhrguru
 
When the idea of collaboration, sharing stories and social leadership is very current, is the need to keep this valid and grounded in what is happening now, even more acute?
 
How do we encourage and value this gradual and incremental way of learning?
 
Ross Garner - @RossGarnerGP
 
Are conversation rituals a useful crutch?
 
Patrick Mullarkey - @mentormullarkey
 
Can I ask a personal question that is tenuously linked to identity? What advice would Phil Willcox have given to himself ten years ago?
 
Sarah Taylor
 
Something I'm pondering on a lot these days is the balance between self-acceptance and self-improvement. When does the desire to change aspects of ourselves and our feelings become problematic?

Episode 7 - Emotion at Work in Vulnerability and Leadership

In this episode, Phil interviews two deep thinkers, authors and fascinating people; Khurshed Denugara and Claire Genkai-Breeze. We start with the idea of willingness as an underrated human trait. The willingness to 'as you go' share your weaknesses or flaws and be willing to work hard at the moment. We talk about 'near enemies' of things and as an example; the near enemy of being flawed but willing is the protocol of sharing weaknesses because that is what 'should be done. As well as talking around the ideas and experiences we have with our flaws and vulnerability we get into tips, techniques and advice for how as individuals and as colleagues at work, we can help with that. We also talk about how leadership is changing over time and the identity challenges that can bring so that leaders can be set and ready for the future. We talk a lot about the emotional aspects and experience of leadership and how we 'denumb' people from the way that leadership is approached. What Phil found really interesting is that spontaneously during the conversation, each of the participants was acknowledging their flaws and willing to listen and share with each other along the way. In his introduction, Phil says that he got 'lost' in this chat and forgot his role of host. Hopefully, he still did a good job with the podcast.  Enjoy ;-))
 
Guests:
https://www.linkedin.com/in/khursheddehnugara/?ppe=1
https://www.linkedin.com/in/claire-genkai-breeze-48b30935/
 
Books:
Flawed but willing - https://www.amazon.co.uk/Flawed-but-Willing-Organizations-Connection/dp/1907794778/ref=pd_bxgy_14_img_2?_encoding=UTF8&psc=1&refRID=6QX9GE805T46YEJKH7H2
The Challenger Spirit - https://www.amazon.co.uk/Challenger-Spirit-Organizations-Disturb-Status/dp/1907794646/ref=dp_ob_title_bk
 
Videos:
Brene Brown on Vulnerability - https://youtu.be/iCvmsMzlF7o
Goffman and 'lines' - https://youtu.be/zyvIYc9s__M
 
Other links:
Equanimity - http://www.insightmeditationcenter.org/books-articles/articles/equanimity/
Tim Smit and the Eden Project - http://www.edenproject.com/eden-story/about-us/sir-tim-smit-kbe#CKjcAIEzQUOkYLRO.97
 
Suggested reading
World as lover and world as self - Joanna Macy
https://www.amazon.co.uk/World-Lover-Self-Living-Turbulent/dp/188837571X
Bearing witness - Roshi Bernie & Glassman
https://www.amazon.co.uk/Bearing-Witness-Masters-Lessons-Making/dp/0609600613
 
More from Claire: 
LinkedIn: https://www.linkedin.com/in/claire-genkai-breeze-48b30935/
Twitter: https://twitter.com/ClaireGenkai
 
More from Khurshed: 
LinkedIn: https://www.linkedin.com/in/khursheddehnugara/ 
Twitter: https://twitter.com/relume1 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 6 - Emotion at Work in Language and learning from a Forensic Linguist

For this episode, Phil interviews a friend and colleague Dr. Samuel Larner (Link to bio below) where they delve into the world of language and what it can tell us about individuals and their thoughts and feelings. We start off exploring the language in speech and the notion of 'formulaic language' and in particular that the speed and fluency of speech would be too much of a demand on our brain (cognitive load) to pick what we say one word at a time. Sam takes us into examples from his discipline (forensic linguistics) to talk about how language can be:
- Formulaic
- Distinct to cultures, socioeconomic groups and even down to an individual
- Used for indicating group solidarity and exclusion
- A way to establish the origin of a writer or speaker
- Crucial at the interface of language and law 
- Indicative of issues of power in discourse
We also explore the implications for people in Learning or Organisational Development and HR roles too.  Towards the end of the podcast, Sam also talks about his passion for his current research into how children disclose sexual assault.  He is looking to establish what (if any) language strategies children use to disclose and how others can help them to do so.
This was a  truly fascinating conversation and delve into language. 
Finally, an important point to note. Successful linguistic analysis needs deep and detailed training/analysis both as a linguist and in its application in forensic settings and so this podcast is intended to provide inspiration and challenge to find out more.  Please use the links below to find out more.
 
Links to articles or topics we discussed:
Forensic linguistics and the Una Bomber
http://www.pbs.org/speak/seatosea/americanvarieties/DARE/profiling/
The REID technique
https://en.wikipedia.org/wiki/Reid_technique
Nabokovs Favourite word is Mauve
https://www.amazon.co.uk/Nabokovs-Favorite-Word-Mauve-Experiments/dp/1501105388
Wordcrime: Solving Crime through forensic linguistics
https://www.amazon.co.uk/Wordcrime-Solving-Through-Forensic-Linguistics/dp/1441193529
Creating Language Crimes
https://www.amazon.co.uk/Creating-Language-Crimes-Enforcement-Misuses/dp/0195181662/ref=sr_1_1?s=books&ie=UTF8&qid=1501759000&sr=1-1&keywords=creating+language+crimes
The language of confession, interrogation and deception
https://www.amazon.co.uk/SHUY-CONFESSION-INTERROGATION-ANDDECEPTION-Linguistics-x/dp/0761913467/ref=sr_1_1?s=books&ie=UTF8&qid=1501759064&sr=1-1&keywords=the+language+of+interrogation+and+confession
 
References:
Forensic Linguistics
Blatt, B. (2017). Nabokov’s Favorite Word is Mauve. London: Simon & Schuster.
Coulthard, M. (2004). Author identification, idiolect, and linguistic uniqueness. Applied Linguistics, 25(4), 431—447.
Coulthard, M., Johnson, A., & Wright, D., (2016). An Introduction to Forensic Linguistics: Language in evidence (2nd edition). London: Routledge. 
Fitzgerald, J. R. (2004). Using a forensic linguistic approach to track the Unabomber. In J. H. Campbell & D. Denivi (eds), Profilers. New York: Prometheus Books. 193—221.
Foster, D. (2001). Author Unknown: On the trail of anonymous. Basingstoke: Macmillan.
Love, H. (2002). Attributing Authorship: An Introduction. Cambridge: Cambridge University Press.
Olsson, J. (2009) Wordcrime: Solving crime through forensic linguistics. London: Continuum.
Shuy. R. (2005). Creating Language Crimes: How law enforcement uses (and misuses) language. Oxford: Oxford University Press.
Shuy, R. (1998). The Language of Confession, Interrogation and Deception. London: SAGE Publications.  
 
Formulaic Language
Kuiper, K. (1996). Smooth Talkers: The linguistic performance of auctioneers and sportscasters. New Jersey: Lawrence Erlbaum.
Kuiper, K. (2009). Formulaic Genres. Basingstoke: Palgrave MacMillan.
Wray, A. (2002). Formulaic Language and the Lexicon. Cambridge: Cambridge University Press.
 
More from Sam:
Twitter: https://twitter.com/samuel_larner/with_replies 
https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=1482
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 5 - Emotion at Work in talk - Negotiating Identity in conversation

In this episode, Phil talks with Georgie Nightingall about changing up the standard networking type conversation. A lot of the talk we do, especially in a networking-type setting is ritualized. What we mean by that is the types of questions we ask, the responses we give and the way we interact are almost pre-set.  A good example of this would be the classic 'So... what do you do?' type question at a networking event. During our conversation, we go on to explore conversations in the workplace, in teams, online and the link to the identity or identities we build for ourselves. We also cover identity at work, at home, and how the boundaries can/do/will become blurred. I thoroughly enjoyed my chat with Georgie and below are the links to all the different theories or concepts we have discussed:
 
Relevance theory and meaning:
http://www.phon.ucl.ac.uk/publications/WPL/02papers/wilson_sperber.pdf
https://www.thoughtco.com/relevance-theory-communication-1691907
 
Trigger Conversations and their events:
https://www.triggerconversations.co.uk/
https://www.triggerconversations.co.uk/#EVENTS
 
Conversation(al) rtiuals
https://hbr.org/1995/09/the-power-of-talk-who-gets-heard-and-why
https://youtu.be/CFa2m-tLIaE
 
Allowable contributions
http://www.sscnet.ucla.edu/soc/faculty/heritage/Site/Publications_files/CA%20and%20INSTITUTIONAL%20TALK_LSI.pdf
 
Allowable contributions and improvisation:
https://www.bangor.ac.uk/mindfulness/documents/DisciplinedImprovisation.pdf
 
Books:
https://www.amazon.co.uk/Artists-Way-Discovering-Recovering-Creative/dp/0330343580
https://www.amazon.co.uk/Tools-Titans-Billionaires-World-Class-Performers/dp/1785041274/ref=sr_1_1?ie=UTF8&qid=1499675468&sr=8-1&keywords=tools+of+titans
 
Thanks for listening. If you enjoy what you hear, then please leave us a review!
 
More from Georgie:
LinkedIn: https://www.linkedin.com/in/georgienightingall/ 
Twitter: https://twitter.com/GeorgieNight 
georgie@triggerconversations.co.uk 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 4 - Emotion At Work in Purpose and Meaning at work

This podcast is about sharing ideas, insights, research, and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.
For this episode, we interview Ben Fletcher and he is sharing with us his personal journey to working with a purpose.  It started at a function level with his role as an FD and translated it across to running a whole business when he stepped into the role of MD as Boots Opticians.  It was here that Ben and I met and collaborated.
During our chat, we explore breaking stereotypes, the role of identity in the workplace, and in particular the role the business has in shaping identity.  There is a balance in the podcast between what we think, how creating purpose-led functions/businesses happen, and advice for others wanting to go on the same journey. Ben tells us some of his top tips for creating a true purpose-led business and shares some resources that he has and continues to use to help create purpose-led businesses.  During our conversation, we talk about some specific things and they can be found here:
The 'lone nut' video;
https://youtu.be/fW8amMCVAJQ
Simon Sinek and start with why:
https://youtu.be/u4ZoJKF_VuA
John Browne - Connect
https://www.amazon.co.uk/Connect-companies-succeed-engaging-radically-ebook/dp/B00XIXWL3U
Head Heart and Brain
https://www.headheartbrain.com/ 
 
More from Ben Fletcher:
Twitter: https://twitter.com/arrowmaker76 
LinkedIn https://www.linkedin.com/in/ben-fletcher-2a95252/?ppe=1
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 3 - Emotion at Work in Learning - *SPECIAL EDITION* from the CIPD's L&D Show

In this special edition of the Podcast, you will get to hear Phil interview some special guests from the CIPD's L&D show as well as hear the Ignite talk he did at the event.  As this was recorded live at the event, the audio volume is changeable through the podcast, and thanks for bearing with it.  Our guests on this episode:
Peter Cheese - Chief Exec of the CIPD
Jo Cook - Deputy Editor of Training Journal & founder of Lightbulb Moment 
Barbara Thompson - Learning and Performance Consultant
In wide-ranging interviews, we cover paradoxes, identity, superbikes, deception, and the tendency to want to squeeze emotion out of people in the workplace.  Here are some links to some of the themes we discuss if you want to find out more:
Moravec's paradox - https://en.wikipedia.org/wiki/Moravec%27s_paradox
An early paper by James Pennebaker on the therapeutic properties of journaling - http://www.gruberpeplab.com/teaching/psych3131_summer2015/documents/14.2_Pennebaker1997_Writingemotionalexperiences.pdf 
Impression Management - https://en.wikipedia.org/wiki/Impression_management
Video of the Ignite talk you hear - https://youtu.be/clId_aHDLyY 
 
Happy listening!
 
More from Peter Cheese:
LinkedIn: https://www.linkedin.com/in/petercheese/
Twitter: https://twitter.com/Cheese_Peter
 
More from Jo Cook:
LinkedIn: https://www.linkedin.com/in/jocooklightbulb/
Twitter: https://twitter.com/LightbulbJo
 
More from Barbara Thompson:
LinkedIn: https://www.linkedin.com/in/barbarathompson1/
Twitter: https://twitter.com/CaribThompson
 
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Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 2 - Emotional Inauthenticity, Burnout and Coping Mechanisms

In this episode, we talk with SJ Lennie who is a DI at Greater Manchester Police who is taking a sabbatical to complete her Ph.D. at Manchester Metropolitan University. Her area of research, emotional inauthenticity, and the psychological impact of the emotional labor of police officers.  Having been a police officer for 15 years with a successful career at Hampshire and Greater Manchester Police and as a detective inspector.
We talk about the impact that organizational rules and culture have on both the emotions that you are allowed to display and to feel. This conversation broadens out into the coping mechanisms and strategies that police officers use to help navigate the emotional labor (the emotions they feel) and the emotional work (working with others' emotions) that is required in their job.
Some examples of these coping mechanisms include; suppression, repression, alcohol, and acting.  Interestingly, SJ's personal experience and her research are showing that the majority of strategies that are used are psychologically unhealthy for the officers. Finally, we bring the conversation together to think about what we the listeners can learn and take from this into our daily lives or into our workplaces.
 
We talk with each other about a variety of research papers and books and you can find links to them all here:
 
Goffman, E. On facework http://anthropology.msu.edu/anp420-us14-ss1/files/2012/06/4.-Goffman-On-Face-work.pdf 
Hochschild, A. R. (2003) The Managed Heart. The commercialization of human feeling. 20th Anniversary Edition ed., London: University of California Press.
https://www.amazon.co.uk/Managed-Heart-Commercialization-Human-Feeling/dp/0520272943/ref=sr_1_3?ie=UTF8&qid=1494404818&sr=8-3&keywords=Arlie+hochschild 
Stevens, A. (2001) Jung: A very short introduction. Oxford: Oxford University Press.
http://learningsources.altervista.org/Jung_a_short_introduction.pdf 
Pennebaker, J.W. (1997) ‘Writing about Emotional Experiences as a Therapeutic Process’. Psychological Science, 8(3) pp. 162 - 166.https://www.researchgate.net/profile/James_Pennebaker/publication/243785750_Writing_About_Emotional_Experiences_as_a_Therapeutic_Process/links/571e3c1a08aed056fa226995/Writing-About-Emotional-Experiences-as-a-Therapeutic-Process.pdf?origin=publication_detail 
Pennebaker, J.W. and Seagal, J.D. (1999) ‘Forming a Story: The Health Benefits of Narrative’. Journal of Clinical Psychology, 55(10) pp. 1243 - 1254.https://www.ncbi.nlm.nih.gov/pubmed/11045774
Liberman, M.D., Eisenberger, N.I., Crockett, M.J., Tom, S.M., Pfeifer, J.H. and Way, B.M (2007) ‘Putting Feelings Into Words: Affect Labeling Disrupts Amygdala Activity in Response to Affective Stimuli’. Psychological Science, 18(5), pp. 421 - 428.
https://www.ncbi.nlm.nih.gov/pubmed/17576282
 
Find SJ here: https://twitter.com/sjseventeen 
 
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Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 
 

Episode 1 - Emotion At Work, our FIRST EVER podcast

This podcast is about sharing ideas, insights, research, and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace. 
Our first episode is more of a broadcast from our host, Phil Willcox, talking about why the Emotion at Work podcast is a thing. He sets out:
1) That the podcasts will be a series of conversations with researchers and/or practitioners and/or business leaders. Some guests may be in more than one camp.
2) Each podcast will be an authentic recording of the conversation that was had.  There will be no splicing editing or cutting out.  We want you the listener to hear it in its true form.
3) This podcast supports the goals of emotion at work as what you hear will be helpful in enriching lives or reducing harm in the workplace.  The guests and Phil talk about hints, tips, and techniques to help listeners find out how to work with emotion, credibility, and deception in the workplace more effectively.  
4) That we are a work in progress.  This is the first of many podcasts and we will learn and evolve with time.  We are excited you are along for the ride.
Thanks for listening!
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/