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*This is a rebroadcast of the episode orignally aired in July 2017*
Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.
In this episode our founder, Phil Willcox is talking with Georgie Nightingall about changing up the standard networking type conversation.  A lot of the talk we do, especially in a networking type setting is ritualised.  What we mean by that is the types of questions we ask, the responses we give and the way we interact is almost pre-set.  A good example of this would be the classic 'So... what do you do?' type question at a networking event.  During our conversation we go on to explore conversations in the workplace, in teams, on line and the link to the identity or identities we build for ourselves.  We also cover identity at work, at home and how the boundaries can/do/will become blurred.  I thoroughly enjoyed my chat with Georgie and below are the links to all the different theories or concepts we have discussed:
Relevance theory and meaning:
Trigger Conversations and their events:
Conversation(al) rtiuals
Allowable contributions
Allowable contributions and improvisation:
Thanks for listening.  If you enjoy what you hear, then please leave us a review...

In a rebroadcast of episode two,  we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

In this episode we talk with SJ Lennie who is a DI at Greater Manchester Police who is taking a sabbitcal to complete her PHd at Manchester Metropolitan University.  Her area of research, emotional inauthenticity and the psychological impact of emotional labour of police officers.  Having been a police officer for 15 years with a successful career at Hampshire and Greater Manchester Police and a detective inspector.

We talk about the impact that organisational rules and culture have on both the emotions that you are allowed to display and to feel.  This conversation boradens out into the coping mechanisms and strategies that police officers use to help navigate the emotional labour (the emotions they feel) and the emotional work (working with others emotions) that is required in their job.  Some examples of these coping mechanisms include; suppression, repression, alcohol and acting.  Interestingly, SJ's personal experience and her research is showing that the majority of strategies that are used are psychologically unhealthy for the officers.

Finally we bring the conversation together to think about what we the listeners can learn and take from this into our daily lives or into our workplaces.

We talk with each other about a variety of research papers and books and you can find links to them all here:


Goffman, E. On facework 

Hochschild, A. R. (2003) The Managed Heart. The commercialization of human feeling. 20th Anniversary Edition ed., London: University of California Press.


Stevens, A. (2001) Jung: A very short introduction. Oxford: Oxford University Press.


Pennebaker, J.W. (1997) ‘Writing about Emotional Experiences as a Therapeutic Process’. Psychological Science, 8(3) pp. 162 - 166.

Pennebaker, J.W. and Seagal, J.D. (1999) ‘Forming a Story: The Health Benefits of Narrative’. Journal of Clinical Psychology, 55(10) pp. 1243 - 1254.

Liberman, M.D., Eisenberger, N.I., Crockett, M.J., Tom, S.M., Pfeifer, J.H. and Way, B.M (2007) ‘Putting Feelings Into Words: Affect Labeling Disrupts Amygdala Activity in Response to Affective Stimuli’. Psychological Science, 18(5), pp. 421 - 428.



In this episode, I stop and take stock.  I do this about the podcast series so far, how the episodes have affected me and my practice and about some stuff that has been going on for me personally.  I let you know a little more about the future podcasts still to come and what you can expect from the rest of the year.  


None this time ;-) )


This is a long episode.  Mainly because this is a complex and complicated area.  Also though, Dawn and I are research colleagues and friends too.  In this episode we get into a whole host of interesting and linked topics:

Impression Management - how we work (non)strategically to manage how others see us

Self Presentation - how we will work to present our 'best possible self' according to context

Face and facework - the lines we negotiate, others give us or let us take in interaction and how they shape our identity(ies)

Dark side of EI - how emotional intelligence can be used to change behaviour of others

Principles of Influence - linking to Cialdini's 6 principles (Authority, Liking, Social Proof, Scarcity, Commitment and Consistency and Reciprocity)

This was a joy to record and I hope that you enjoy listening to it. 

Yes, it is

a) long

b) geeky

c) academic at times

d) practical at times 

It is also a whole lot of fun and you, dear listener, are getting a deep insight into human interaction.  ENJOY!!!!


EI (including the “dark side”)

  • Kilduff, M., D.S. Chiaburu and J.I. Menges (2010). ‘Strategic use of emotional intelligence in organizational settings: Exploring the dark side’. Research in Organizational Behavior 30: 129-152.  
  • Mayer, J.D. and P. Salovey (1997). ‘What is emotional intelligence?’ In: P. Salovey and D.J. Sluyter (eds.). Emotional development and emotional intelligence, pp.3-31. New York: Basic Books.

Credibility/image restoration

  • Benoit, W.L. (1997). “Image Repair Discourse and Crisis Communication”, Public Relations Review, 23(2), pp. 177-186.
  • Benoit, W.L. & Drew, S. (1997). “Appropriateness and effectiveness of image repair strategies”, Communication Reports, 10, pp. 153-163.
  • Benoit, W.L. and Stratham, A. (2004). “Source Credibility and the Elaboration Likelihood Model”. In: J.S. Seiter and R.H. Gass, Perspectives on Persuasion, Social Influence, and Compliance Gaining. London: Pearson Education, Inc.


  • Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Garden City, N.Y.: Anchor Books.

Impression management

  • DuBrin, A. (2010). Impression Management in the Workplace: Research, Theory, Practice. London: Routledge.
  • Goffman, Erving 1959. The Presentation of Self in Everyday Life. Garden City, NY: Anchor/  Doubleday.

Self-presentation / self-disclosure

  • Dindia, K.(2000). ‘Self-disclosure, identity and relationship development’.   In: K. Dindia and S. Duck (eds.). Communication and Personal Relationships. Chichester: Wiley.
  • McKay, R., M. Davis and P. Fanning (2009). Messages: The Communication Skills Book. Oakland, C.A.: New Harbinger. 
  • Schlenker, B. (2003) ‘Self-presentation’, in M. Leary and J. Price (eds) Handbook of Self and Identity. New York, NY: Guilford Press. 492-518.



Ever since I heard about 'clean language' I was not convinced it can be a thing.  Then I studied lingustics and decided it most definitely was not a thing, in fact it was a load of rubbish.  However, as opposed to ignoring and dismissing it I wanted to explore it.  So I got in touch with the guest of this podcast episode, Judy Rees.  We had a chat on Linked In where I said 'I thnk this is bunkum' and we arranged a call to discuss more.  I enjoyed that initial chat so much I wanted to get Judy on to the podcast and here she is.  So, we discuss:

Clean language is not a thing - but there are degress of cleanliness 

There is some peer reviewed academic and popular research to suggest clean language has a place (some links below)

That the principles of clean language are set around a core set of questions with a fairly rigis structure and format which you interchange with another persons or peoples langauge (again more links below)

I really enjoyed this chat and once again played with the format and asked Judy to use some 'clean language' questions on me.  Enjoy

Links and resources

David Grove's book from the world of therapy (where his studies began)


Judy Rees book


Judy Rees website


An example of using clean language as a methodology in Qualitative Research


Link to Nancy Kline website


Clean approaches for Coaches


From Contempt to Curiosity





This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Since I decided to start the podcast I wanted to get this guest on the series.  She is the co-author of one of my most thumbed book (details below) and someone I have interacted with on Twitter for a while.  How we interact is a fascinating thing to me and in this episode on Everyday Talk we get into:

  • Does emotion shape talk or does talk shape emotion?
  • Pragmatic Markers - how speakers indicate things to each other, e.g. turn taking
  • Politeness rules - the ways we adapt communication to be considerate of others
  • The floor - what you have when speaking
  • News announcements - when people share new in talk
  • Face - parts of yout identity that you negotiate in interaction
  • Turn taking - how conversation passes from one to another
  • Repairs - when you fix misunderstandings in talk
  • Deception - how we can deceive in talk
  • Stance - the ways people involved in interaction indicate their thoughts and feelings on things


Some references:

'Face wants' by Brown and Levinson


News announcements (and pre-announcements)


Harvey Saks 'Everyone must lie'


Everyday Talk by Karen Tracy and Jessica Robles




Liz Stokoe, CARM: 


Chuck Goodwin (great for more on stance): 

2007  Participation, Stance, and Affect in the Organization of Activities. Discourse and Society, 18(1). pp. 53-73.



This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Since I decided to start the podcast I wanted to get a genuine neuroscientist on the show. This was important for me because there is a lot said about neuroscience in the workplace and I am just not sure that lab based research can be generalised into the workplace.

I also talk a lot about being more evidence based in our practice.  But with neuroscience, it is so so niche.  The types of tests being done/run, the methodologies used, the generalisability of the results out into the wider world.  I wanted to give a better insight.  

So, my guest Matt Wall (link to bio below) and I talk about myths, misconceptions, issues with methodology.  We talk about when parts of the brain have defined and specific functions (e.g. The occipital lobe) and when there are many other or more parts of the brain involved (e.g. Emotion involves more than the Amygdala).

We also get into:

the potential issues with reducing complex things to simple explanations

proximate and ultimate explanations of things and the relative benefits of both

what the world of work can really learn from neuroscience research (and you may not like the answer)

Links to other things we discuss:

Science of the Discworld by Terry Pratchett


More detail of the 'lie to children' phenomena we discuss


Proximate and Ultimate explanations


A link to David Rock and the NeuroLeadership Institute


What is PET




Moheb Costandi with 50 Human Brain ideas you really need to know


Christian Jarrett - Great Myths of the Brain


Link to home testing for serotonin levels


Matt Wall Bio:


Thanks for listening


This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

In this special edition Phil asked on Facebook, LinkedIn and Twitter for questions from listeners.  These could be about any aspect of #emotion, #credibility or #deception or related to a particular episode so far.  The questions and who asked them are below and this time you just get to hear Phil's dulcet tones for the whole episode *lucky you* ;-)

Annette Hill - @familyhrguru
When the idea of collaboration, sharing stories and social leadership is very current, is the need to keep this valid and grounded in what is happening now, even more acute?
How do we encourage and value this gradual and incremental way of learning?
Ross Garner - @RossGarnerGP
Are conversation rituals a useful crutch?
Patrick Mullarkey - @mentormullarkey
Can I ask a personal question that is tenuously linked to identity? What advice would Phil Willcox have given to himself ten years ago?
Sarah Taylor
Something I'm pondering on a lot these days is the balance between self-acceptance and self-improvement. When does the desire to change aspects of our self and our feelings become problematic?

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

In this episode Phil interviews two deep thinkers, authors and fascinating people; Khurshed Denugara and Claire Genkai-Breeze (links to bios below).  We start with the idea of willingness as a underrated human trait.  The willingness to 'as you go' share your weaknesses or flaws and be willing to work hard in the moment.  We talk about 'near enemies' of things and as an example; the near enemy of being flawed but willing is the protocol of sharing weaknesses because that is what 'should be done'.   As well as talking around the ideas and experiences we have with our flaws and vulnerability we get into tips, techniques and advice for how as individuals and as colleagues at work, we can help with that.  We also talk about how leadership is changing over time and the identity challenges that can bring so that leaders can be set and ready for the future.  We talk a lot about the emotional aspects and experience of leadership and how we 'denumb' people from the way that leadership is approached.  What Phil found really interesting is that spontaneously during the conversation, each of the participants was acknowledging their flaws and willing to listen and share with each other along the way.  In his introduction Phil says that he got 'lost' in this chat and forgot his role of host.  Hopefully he still did a good job with the podcast.  Enjoy ;-) )
Brene Brown on Vulnerability - https://youtu.be/iCvmsMzlF7o
Goffman and 'lines' - https://youtu.be/zyvIYc9s__M
Other links:
Suggested reading
World as lover and world as self - Joanna Macy
Bearing witness - Roshi Bernie & Glassman

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

For this episode Phil interviews a friend and colleague Dr Samuel Larner (Link to bio below) where they delve into the world of language and what it can tell us about individuals and their thoughts and feelings.  We start off exploring the language in speech and the notion of 'formulaic language' and in particular that the speed and fluency of speech would be too much of a demand on our brain (cognitive load) to pick what we say one word at a time.  Sam takes us into examples from his discipline (forensic linguistics) to talk about how language can be:

- Formulaic

- Distinct to cultures, socioeconomic groups and even down to an individual

- Used for indicating group solidarity and exclusion

- A way to establish origin of a writer or speaker

- Crucial at the interface of language and law 

- Indicative of issues of power in discourse

We also explore the implicaitons for people in Learning or Organisational Development and HR roles too.  Towards the end of the odcast Sam also talks about his passion for his current research into how children disclose sexual assault.  He is looking to establish what (if any) language strategies children use to disclose and how others can help them to do so.

This was a  truly fascinating conversation and delve into language. 

Finally, an important point to note.  Successful linguistic analysis needs deep and detailed training/analysis both as a linguist and in its applicaiton in forensic settings and so this podcast is intended to provide inspiration and challenge to find out more.  Please use the links below to find out more.




Links to articles or topics we discussed:

Forensic ligustics and the Una Bomber


The REID technique


Nabokovs Favourite word is Mauve


Wordcrime: Solving Crime through forensic lingusitics


Creating Language Crimes


The language of confession, interrogation and deception




Forensic Linguistics

Blatt, B. (2017). Nabokov’s Favorite Word is Mauve. London: Simon & Schuster.

Coulthard, M. (2004). Author identification, idiolect, and linguistic uniqueness. Applied Linguistics, 25(4), 431—447.

Coulthard, M., Johnson, A., & Wright, D., (2016). An Introduction to Forensic Linguistics: Language in evidence (2nd edition). London: Routledge. 

Fitzgerald, J. R. (2004). Using a forensic linguistic approach to track the Unabomber. In J. H. Campbell & D. Denivi (eds), Profilers. New York: Prometheus Books. 193—221.

Foster, D. (2001). Author Unknown: On the trail of anonymous. Basingstoke: Macmillan.

Love, H. (2002). Attributing Authorship: An Introduction. Cambridge: Cambridge University Press.

Olsson, J. (2009) Wordcrime: Solving crime through forensic linguistics. London: Continuum.

Shuy. R. (2005). Creating Language Crimes: How law enforcement uses (and misuses) language. Oxford: Oxford University Press.

Shuy, R. (1998). The Language of Confession, Interrogation and Deception. London: SAGE Publications.  


Formulaic Language

Kuiper, K. (1996). Smooth Talkers: The linguistic performance of auctioneers and sportscasters. New Jersey: Lawrence Erlbaum.

Kuiper, K. (2009). Formulaic Genres. Basingstoke: Palgrave MacMillan.

Wray, A. (2002). Formulaic Language and the Lexicon. Cambridge: Cambridge University Press.


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