Feed on
Posts

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Since I decided to start the podcast I wanted to get a genuine neuroscientist on the show. This was important for me because there is a lot said about neuroscience in the workplace and I am just not sure that lab based research can be generalised into the workplace.

I also talk a lot about being more evidence based in our practice.  But with neuroscience, it is so so niche.  The types of tests being done/run, the methodologies used, the generalisability of the results out into the wider world.  I wanted to give a better insight.  

So, my guest Matt Wall (link to bio below) and I talk about myths, misconceptions, issues with methodology.  We talk about when parts of the brain have defined and specific functions (e.g. The occipital lobe) and when there are many other or more parts of the brain involved (e.g. Emotion involves more than the Amygdala).

We also get into:

the potential issues with reducing complex things to simple explanations

proximate and ultimate explanations of things and the relative benefits of both

what the world of work can really learn from neuroscience research (and you may not like the answer)

Links to other things we discuss:

Science of the Discworld by Terry Pratchett

https://www.amazon.co.uk/Science-Discworld-Terry-Pratchett/dp/0091951704

More detail of the 'lie to children' phenomena we discuss

https://wiki.lspace.org/mediawiki/Lies-To-Children

Proximate and Ultimate explanations

https://en.m.wikipedia.org/wiki/Proximate_and_ultimate_causation

A link to David Rock and the NeuroLeadership Institute

https://neuroleadership.com

What is PET

https://en.m.wikipedia.org/wiki/Brain_positron_emission_tomography

MRI vs fMRI

http://web.csulb.edu/~cwallis/482/fmri/fmri.html

Moheb Costandi with 50 Human Brain ideas you really need to know

https://www.amazon.co.uk/Human-Brain-Ideas-Really-Need/dp/1780879105

Christian Jarrett - Great Myths of the Brain

https://www.amazon.co.uk/Psychology-Jarrett-Christian-October-Paperback/dp/B0160ERI22/ref=sr_1_1?ie=UTF8&qid=1505206460&sr=8-1&keywords=Great+myths+of+the+brain

Link to home testing for serotonin levels

https://www.integrativepsychiatry.net/neurotransmitter_tests.html

Matt Wall Bio:

https://www.ucl.ac.uk/cpu/team/psychopharmacologyunit/mattwall

Thanks for listening

00:0000:00

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

In this special edition Phil asked on Facebook, LinkedIn and Twitter for questions from listeners.  These could be about any aspect of #emotion, #credibility or #deception or related to a particular episode so far.  The questions and who asked them are below and this time you just get to hear Phil's dulcet tones for the whole episode *lucky you* ;-)

Questions:
 
Annette Hill - @familyhrguru
 
When the idea of collaboration, sharing stories and social leadership is very current, is the need to keep this valid and grounded in what is happening now, even more acute?
 
How do we encourage and value this gradual and incremental way of learning?
 
Ross Garner - @RossGarnerGP
 
Are conversation rituals a useful crutch?
 
Patrick Mullarkey - @mentormullarkey
 
Can I ask a personal question that is tenuously linked to identity? What advice would Phil Willcox have given to himself ten years ago?
 
Sarah Taylor
 
Something I'm pondering on a lot these days is the balance between self-acceptance and self-improvement. When does the desire to change aspects of our self and our feelings become problematic?
00:0000:00

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

In this episode Phil interviews two deep thinkers, authors and fascinating people; Khurshed Denugara and Claire Genkai-Breeze (links to bios below).  We start with the idea of willingness as a underrated human trait.  The willingness to 'as you go' share your weaknesses or flaws and be willing to work hard in the moment.  We talk about 'near enemies' of things and as an example; the near enemy of being flawed but willing is the protocol of sharing weaknesses because that is what 'should be done'.   As well as talking around the ideas and experiences we have with our flaws and vulnerability we get into tips, techniques and advice for how as individuals and as colleagues at work, we can help with that.  We also talk about how leadership is changing over time and the identity challenges that can bring so that leaders can be set and ready for the future.  We talk a lot about the emotional aspects and experience of leadership and how we 'denumb' people from the way that leadership is approached.  What Phil found really interesting is that spontaneously during the conversation, each of the participants was acknowledging their flaws and willing to listen and share with each other along the way.  In his introduction Phil says that he got 'lost' in this chat and forgot his role of host.  Hopefully he still did a good job with the podcast.  Enjoy ;-) )
 
Guests:
 
Books:
 
Videos:
Brene Brown on Vulnerability - https://youtu.be/iCvmsMzlF7o
Goffman and 'lines' - https://youtu.be/zyvIYc9s__M
 
Other links:
 
Suggested reading
World as lover and world as self - Joanna Macy
Bearing witness - Roshi Bernie & Glassman
00:0000:00

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

For this episode Phil interviews a friend and colleague Dr Samuel Larner (Link to bio below) where they delve into the world of language and what it can tell us about individuals and their thoughts and feelings.  We start off exploring the language in speech and the notion of 'formulaic language' and in particular that the speed and fluency of speech would be too much of a demand on our brain (cognitive load) to pick what we say one word at a time.  Sam takes us into examples from his discipline (forensic linguistics) to talk about how language can be:

- Formulaic

- Distinct to cultures, socioeconomic groups and even down to an individual

- Used for indicating group solidarity and exclusion

- A way to establish origin of a writer or speaker

- Crucial at the interface of language and law 

- Indicative of issues of power in discourse

We also explore the implicaitons for people in Learning or Organisational Development and HR roles too.  Towards the end of the odcast Sam also talks about his passion for his current research into how children disclose sexual assault.  He is looking to establish what (if any) language strategies children use to disclose and how others can help them to do so.

This was a  truly fascinating conversation and delve into language. 

Finally, an important point to note.  Successful linguistic analysis needs deep and detailed training/analysis both as a linguist and in its applicaiton in forensic settings and so this podcast is intended to provide inspiration and challenge to find out more.  Please use the links below to find out more.

Bio:

https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=1482

 

Links to articles or topics we discussed:

Forensic ligustics and the Una Bomber

http://www.pbs.org/speak/seatosea/americanvarieties/DARE/profiling/

The REID technique

https://en.wikipedia.org/wiki/Reid_technique

Nabokovs Favourite word is Mauve

https://www.amazon.co.uk/Nabokovs-Favorite-Word-Mauve-Experiments/dp/1501105388

Wordcrime: Solving Crime through forensic lingusitics

https://www.amazon.co.uk/Wordcrime-Solving-Through-Forensic-Linguistics/dp/1441193529

Creating Language Crimes

https://www.amazon.co.uk/Creating-Language-Crimes-Enforcement-Misuses/dp/0195181662/ref=sr_1_1?s=books&ie=UTF8&qid=1501759000&sr=1-1&keywords=creating+language+crimes

The language of confession, interrogation and deception

https://www.amazon.co.uk/SHUY-CONFESSION-INTERROGATION-ANDDECEPTION-Linguistics-x/dp/0761913467/ref=sr_1_1?s=books&ie=UTF8&qid=1501759064&sr=1-1&keywords=the+language+of+interrogation+and+confession

 

References:

Forensic Linguistics

Blatt, B. (2017). Nabokov’s Favorite Word is Mauve. London: Simon & Schuster.

Coulthard, M. (2004). Author identification, idiolect, and linguistic uniqueness. Applied Linguistics, 25(4), 431—447.

Coulthard, M., Johnson, A., & Wright, D., (2016). An Introduction to Forensic Linguistics: Language in evidence (2nd edition). London: Routledge. 

Fitzgerald, J. R. (2004). Using a forensic linguistic approach to track the Unabomber. In J. H. Campbell & D. Denivi (eds), Profilers. New York: Prometheus Books. 193—221.

Foster, D. (2001). Author Unknown: On the trail of anonymous. Basingstoke: Macmillan.

Love, H. (2002). Attributing Authorship: An Introduction. Cambridge: Cambridge University Press.

Olsson, J. (2009) Wordcrime: Solving crime through forensic linguistics. London: Continuum.

Shuy. R. (2005). Creating Language Crimes: How law enforcement uses (and misuses) language. Oxford: Oxford University Press.

Shuy, R. (1998). The Language of Confession, Interrogation and Deception. London: SAGE Publications.  

 

Formulaic Language

Kuiper, K. (1996). Smooth Talkers: The linguistic performance of auctioneers and sportscasters. New Jersey: Lawrence Erlbaum.

Kuiper, K. (2009). Formulaic Genres. Basingstoke: Palgrave MacMillan.

Wray, A. (2002). Formulaic Language and the Lexicon. Cambridge: Cambridge University Press.

00:0000:00
This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.
 
In this episode our founder, Phil Willcox is talking with Georgie Nightingall about changing up the standard networking type conversation.  A lot of the talk we do, especially in a networking type setting is ritualised.  What we mean by that is the types of questions we ask, the responses we give and the way we interact is almost pre-set.  A good example of this would be the classic 'So... what do you do?' type question at a networking event.  During our conversation we go on to explore conversations in the workplace, in teams, on line and the link to the identity or identities we build for ourselves.  We also cover identity at work, at home and how the boundaries can/do/will become blurred.  I thoroughly enjoyed my chat with Georgie and below are the links to all the different theories or concepts we have discussed:
 
Relevance theory and meaning:
 
Trigger Conversations and their events:
georgie@triggerconversations.co.uk
 
Conversation(al) rtiuals
 
Allowable contributions
 
Allowable contributions and improvisation:
 
Books:
 
 
Thanks for listening.  If you enjoy what you hear, then please leave us a review...
00:0000:00

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

For this episode we interview Ben Fletcher (@arrowmaker76 on Twitter and here on LinkedIn https://www.linkedin.com/in/ben-fletcher-2a95252/?ppe=1) and he is sharing with us his personal journey to working with purpose.  It started at a function level with his role as an FD and translated it across to running a whole business when he stepped inte the role of MD as Boots Opticians.  It was here that Ben and I met and collaborated.

During our chat, we explore breaking stereotypes, the role of identity in the workplace and in particular the role the business has in shaping identity.  There is a balance in the podcast between what we think, how creating purpose led functions/businesses happens and advice for others wanting to go on the same journey. Ben tells us some of his top tips for creating a truly purpose led business and shares some resources that he has and continues to use to help create purpose led businesses.  During our conversation we talk about some specific things and they can be found here:

The 'lone nut' video;

https://youtu.be/fW8amMCVAJQ

Simon Sinek and start with why:

https://youtu.be/u4ZoJKF_VuA

John Browne - Connect

https://www.amazon.co.uk/Connect-companies-succeed-engaging-radically-ebook/dp/B00XIXWL3U

Head Heart and Brain

https://www.headheartbrain.com/

 

00:0000:00

In this special edition of the Podcast, you will get to hear Phil interview some special guests from the CIPD's L&D show as well as hear the Ignite talk he did at the event.  As this was recorded live at the event, the audio volume is changable through the podcast and thanks for bearing with it.  Our guests on this episode:

Peter Cheese - Chief Exec of the CIPD (@Cheese_Peter)

Jo Cook - Deputy Editor of Training Jounal & founder of Lightbulb Moment (@LightbulbJo & https://lightbulbmoment.info/)

Barbara Thompson - Learning and Performance Consultant (@CaribThompson)

In wide ranging interviews we cover paradoxes, identity, superbikes, deception and the tendency to want to squeeze emotion out of people in the workplace.  Here are some links to some of the themes we discuss if you want to find out more:

Moravec's paradox - https://en.wikipedia.org/wiki/Moravec%27s_paradox

An early paper by James Pennebaker on the therapeutic properties of journaling - http://www.gruberpeplab.com/teaching/psych3131_summer2015/documents/14.2_Pennebaker1997_Writingemotionalexperiences.pdf

Impression Management - https://en.wikipedia.org/wiki/Impression_management

Video of the Ignite talk you hear - https://youtu.be/clId_aHDLyY 

Happy listening!

 

00:0000:00

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

In this episode we talk with SJ Lennie who is a DI at Greater Manchester Police who is taking a sabbitcal to complete her PHd at Manchester Metropolitan University.  Her area of research, emotional inauthenticity and the psychological impact of emotional labour of police officers.  Having been a police officer for 15 years with a successful career at Hampshire and Greater Manchester Police and a detective inspector.

We talk about the impact that organisational rules and culture have on both the emotions that you are allowed to display and to feel.  This conversation boradens out into the coping mechanisms and strategies that police officers use to help navigate the emotional labour (the emotions they feel) and the emotional work (working with others emotions) that is required in their job.  Some examples of these coping mechanisms include; suppression, repression, alcohol and acting.  Interestingly, SJ's personal experience and her research is showing that the majority of strategies that are used are psychologically unhealthy for the officers.

Finally we bring the conversation together to think about what we the listeners can learn and take from this into our daily lives or into our workplaces.

We talk with each other about a variety of research papers and books and you can find links to them all here:

 

Goffman, E. On facework
http://anthropology.msu.edu/anp420-us14-ss1/files/2012/06/4.-Goffman-On-Face-work.pdf

Hochschild, A. R. (2003) The Managed Heart. The commercialization of human feeling. 20th Anniversary Edition ed., London: University of California Press.

https://www.amazon.co.uk/Managed-Heart-Commercialization-Human-Feeling/dp/0520272943/ref=sr_1_3?ie=UTF8&qid=1494404818&sr=8-3&keywords=Arlie+hochschild

Stevens, A. (2001) Jung: A very short introduction. Oxford: Oxford University Press.

http://learningsources.altervista.org/Jung_a_short_introduction.pdf

Pennebaker, J.W. (1997) ‘Writing about Emotional Experiences as a Therapeutic Process’. Psychological Science, 8(3) pp. 162 - 166.
https://www.researchgate.net/profile/James_Pennebaker/publication/243785750_Writing_About_Emotional_Experiences_as_a_Therapeutic_Process/links/571e3c1a08aed056fa226995/Writing-About-Emotional-Experiences-as-a-Therapeutic-Process.pdf?origin=publication_detail

Pennebaker, J.W. and Seagal, J.D. (1999) ‘Forming a Story: The Health Benefits of Narrative’. Journal of Clinical Psychology, 55(10) pp. 1243 - 1254.
https://www.ncbi.nlm.nih.gov/pubmed/11045774

Liberman, M.D., Eisenberger, N.I., Crockett, M.J., Tom, S.M., Pfeifer, J.H. and Way, B.M (2007) ‘Putting Feelings Into Words: Affect Labeling Disrupts Amygdala Activity in Response to Affective Stimuli’. Psychological Science, 18(5), pp. 421 - 428.

https://www.ncbi.nlm.nih.gov/pubmed/17576282

00:0000:00

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace. 

Our first episode is more of a broadcast from our founder (Phil Willcox) talking about why the emotion at work podcast is a thing.  He sets out:

1) That the podcasts will be a series of conversations with researchers and/or practitioners and/or business leaders.  Some guests may be in more than one camp.

2) Each podcast will be an authentic recording of the conversation that was had.  There will be no splicing editing or cutting out.  We want you the listener to hear it in its true form.

3) This podcast supports the goals of emotion at work as what you hear will be helpful in enirching lives or reducing harm in the workplace.  The guests and Phil talk about hints, tips and techniques to help listeners find out how to work with emotion, credibility and deception in the workplace more effectively.  

4) That we are a work in progress.  This is the first of many podcasts and we will learn and evolve with time.  We are excited you are along for the ride.

Thanks for downloading!

Here we go.....

 

00:0000:00