Emotion At Work

Episode 53 - Emotion at Work in Interview Techniques

During this episode Phil is joined by Cody Porter, who’s research involves information elicitation and how this aids deception detection.  Phil and Cody discuss the role that deception plays in the workplace, from exaggeration and minimisation in job interviews (or on a CV), to corporate fraud and day-to-day lies and omissions. 
 
There’s no Pinocchio’s nose when it comes to detecting deceit.  They examine strategies to make life easier for truth tellers, harder for liars and help differentiate between the two. 
 
Cody has recently successfully defended her ‘viva’, which, “is an oral test during which a PhD candidate defends their PhD thesis in front of a panel of examiners” and is now embarking on a new role as a Senior Lecturer at the University of the West of England.
 
The interview kicks off with Cody giving working definitions of “Deception” and “Truth”, how her research can/is helpful in the workplace and discussing what AIM techniques are.  Towards the end of the podcast listen to Cody give advice to help you be effective in interviews or conversations where deception may play a part.
 
To find out more about Cody you can find her on LinkedIn: https://uk.linkedin.com/in/cody-porter-469825109 or Twitter on @Cody_N_Porter.
 
Links and references to the key areas and ideas discussed are below:
 
DePaulo, B. M., Lindsay, J. J., Malone, B. E., Muhlenbruck, L., Charlton, K., & Cooper, H. (2003). Cues to deception. Psychological bulletin, 129(1), 74.
 
Harvey, A. C., Vrij, A., Hope, L., Leal, S., & Mann, S. (2017). A stability bias effect among deceivers. Law and human behavior, 41(6), 519.
 
Porter, C. N., Morrison, E., Fitzgerald, R. J., Taylor, R., & Harvey, A. C. (2020). Lie-detection by Strategy Manipulation: Developing an Asymmetric Information Management (AIM) Technique. Journal of Applied Research in Memory and Cognition, 9(2), 232-241.
 
Vrij, A. (2008). Detecting lies and deceit: Pitfalls and opportunities. John Wiley & Sons.
 
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Episode 52 - Emotion at Work in Emotional Sensitivity (aka hot triggers)

Aug 31st, 2021
 
In this episode, Phil talks about Emotional Sensitivity or more commonly known as Hot Triggers. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.
 
The areas of focus are; what shapes hot triggers or emotional sensitivity, how to identify them and signposts strategies to deal with them once identified.  There are regular places to pause and reflect with guided questions from Phil.
 
Looking first at defining emotional sensitivity Phil gives three factors to consider; things that grab easily and/or that grab you hard and/or that you hold on to. These are there to help you identify what your hot triggers may be.
 
Secondly, Phil introduces four factors that can increase emotional sensitivity; the intensity when the trigger was formed, the number of times it has occurred, how early in life it happened and similarity to the evolutionary theme.   
 
Next, Phil shares some research into why we regulate emotions so we can use that to inform our thinking on how we may be more or less sensitive to triggers.
 
Finally, Phil brings the podcast to a close and gives some final space for reflection.  
 
Your resources:
 
Phil mentions the related podcast episodes
https://emotionatwork.podbean.com/e/episode-37-special-edition-a-focus-on-emotion/
 
https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/
 
https://emotionatwork.podbean.com/e/episode-25-emotion-at-work-in-emotional-exploitation/
 
https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/
 
He also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion.
https://www.verywellmind.com/theories-of-emotion-2795717
 
A fantastic paper summarising emotional labour, dipping into emotional sensitivity & signposts to other research too
https://www.researchgate.net/profile/Sander-Koole-4/publication/240236228_The_psychology_of_emotion_regulation_An_integrative_review/links/6047980c299bf1e0786933a6/The-psychology-of-emotion-regulation-An-integrative-review.pdf
 
This open access chapter gives a good summary of the three orients of emotion regulation
https://people.socsci.tau.ac.il/mu/galsheppes/files/2014/10/2011-3.pdf
 
This is Paul Ekman’s book that Phil refers to
https://www.paulekman.com/resources/books/amp/

Episode 51 - Emotion at Work in Body Difference

How we think or feel about ourselves and how we want others to feel about us can be manifested in the way that we look.  Some aspects about how we look, for example how we style our clothes, hair or accessories are within our control.  Other aspects, for example, our height or the shape of our skeleton, the size of our feet or hands are aspects about which we cannot control (without clinical intervention).  
Body difference and physical appearance are two areas that my guest, Denise Sanderson has trained in and is an advocate for as you will hear in this episode.  Denise is someone that I hugely value in the HR world and she often gets me thinking and so it was a great opportunity to get her on to the podcast.  
Some of the things that Denise shares that really got me thinking include:
Is body difference and how someone looks a detriment to their chances of securing jobs or promotion?
What are the links between body difference and racism?
How has COVID helped and hindered those who have physical differences to the 'norm'?
We go onto discussing how our physical appearance(s) shape how we (and others) feel about ourselves and how we feel about others.  
What I really enjoyed about this podcast is the natural discussion we had and it made me think about things that I had not considered before.  I found Denise to be really engaging and here is a large amount of research and evidence that informs her thinking (and is shared below). 
Your links and references to the key areas and ideas we discussed are below:
 
Changing the Perfect Picture: an inquiry into body image, Women & Equalities Commision - https://committees.parliament.uk/work/226/changing-the-perfect-picture-an-inquiry-into-body-image/publications/
https://www.uwe.ac.uk/research/centres-and-groups/appearance (Didn’t quote this org, but should have)
 
Fearing the Black Body: The Racial Origins of Fat Phobia, Sabrina Strings (See Body Positive references below)
 
Body Happy Kids, Molly Forbes of Body Happy Org https://www.bodyhappyorg.com/
 
Some supporting charities:
 
BEAT: beateatingdisorders.org.uk Twitter: @beatED
Mind: mind.org.uk Twitter: @MindCharity
Changing Faces: https://www.changingfaces.org.uk/ Twitter: @FaceEquality
 
Denise's blogs:
http://damsonbelle.blogspot.com/2020/05/more-than-month-of-memes.html
http://damsonbelle.blogspot.com/2020/08/the-seven-stages-of-body-confidence.html
 
HR articles:
https://www.personneltoday.com/hr/fattism-at-work-is-still-a-prevalent-problem/ containing...
https://www.personneltoday.com/hr/obesity-research-fattism-is-the-last-bastion-of-employee-discrimination/
https://www.peoplemanagement.co.uk/experts/legal/lookism-forgotten-workplace-inequality#gref
 
Mental Health Awareness Week, 2019:
https://www.mentalhealth.org.uk/publications/body-image-report
 
The salary impact:
https://www.socsci.uci.edu/newsevents/news/2018/2018-06-07-penner-patch.php
https://www.glamourmagazine.co.uk/article/women-who-wear-makeup-get-paid-more
https://www.theguardian.com/money/shortcuts/2015/apr/29/do-tall-people-really-deserve-to-earn-more
https://www.forbes.com/sites/traversmark/2020/04/16/your-height-has-a-big-impact-on-your-salary-new-research-seeks-to-understand-why/?sh=8a7846d1071f
 
Check out on social media:
A few additional references (I think) I made
Lindo Bacon
Natasha Devon
#HAES
#BodyConfidence
 
Other articles:
 
Body Positivity’s history - https://www.bbc.co.uk/bitesize/articles/z2w7dp3
Black and Body Positive - https://zenerations.org/2020/08/21/the-black-history-of-the-body-positive-movement/
 
Bonus: Denise's alternative view on BMI, as she calls it a “Bullshit Measuring Index” - BMI (referenced as an issue in the W&EC report…)
https://www.everydayhealth.com/diet-nutrition/bmi/bmi-flaws-history-other-ways-measure-body-weight/
https://www.goodhousekeeping.com/health/diet-nutrition/a35047103/bmi-racist-history/
https://www.npr.org/templates/story/story.php?storyId=106268439&t=1626816486552
 
More from Denise:
LinkedIn: https://www.linkedin.com/in/denisesanderson/?originalSubdomain=uk
Twitter: @_BodyConfidence or @DamsonHR
Instagram: bodyconfidencecards_db
Facebook group: Body Confidence Card Club
 
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Episode 50 - Emotion at Work in the Imposter Phenomenon

In this episode, Phil talks about the Imposter Phenonemon or more commonly known as the Imposter Syndrome. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.
 
Who we are making comparisons with and who those comparisons are against is an area that is reflected on here. Whether that comparison happens within oneself, in the workplace, or observed in others, different perspectives are explored. Within these perspectives, Phil gives the listener some time to reflect on the learnings throughout and for instance, focus on the question “Where does that comparison come from?”.
 
Comparison, the comparative aspect applied by managers and in general the comparative nature of our everyday living is explored in detail, with examples where other key themes such as Meritocracy and individualistic structure are visible. “Comparison is the thief of joy”, as Roosevelt once said, and that is something to keep in mind while listening.
 
Your resources:
Blog from Jayne Harrison - https://www.linkedin.com/pulse/befriending-your-imposter-jayne-harrison-she-her-
Leonhardt, M., Bechtoldt, M.N. and Rohrmann, S., 2017. All impostors aren’t alike–differentiating the impostor phenomenon. Frontiers in psychology, 8, p.1505.
Hawbam, Sandhyarani and Sonam Singh. “Impostor Phenomenon: Gender Differences and Role of Family Environment.” TIJ's Research Journal of Social Science & Management - RJSSM 8 (2018): n. pag.
Badawy, R.L., Gazdag, B.A., Bentley, J.R. and Brouer, R.L., 2018. Are all impostors created equal? Exploring gender differences in the impostor phenomenon-performance link. Personality and Individual Differences, 131, pp.156-163.
Slank, S., 2019. Rethinking the imposter phenomenon. Ethical theory and moral practice, 22(1), pp.205-218.
https://www.semanticscholar.org/paper/Connecting-Gender-and-Mental-Health-to-Imposter-Cusack-Hughes/5faafdf28398203cefca3b9aa109d249bf2ea610?p2df
Hutchins/publication/321277584_What_imposters_risk_at_work_Exploring_imposter_phenomenon_stress_coping_and_job_outcomes/links/5ab17964aca2721710ffbe69/What-imposters-risk-at-work-Exploring-imposter-phenomenon-stress-coping-and-job-outcomes.pdf
https://paulineroseclance.com/pdf/ip_high_achieving_women.pdf#page32
 
Happy listening!
 
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Episode 49 - Emotion at Work in Power of Love Leadership

In this longer than usual episode, I interview Sarah Higgins who is a Leadership Coach and Author of her own book The Power of Love Leadership. Here, she developed 7 Strategies for leadership, team, business, and life to not only drive success but to manage and understand one’s own emotions in order to become a better leader (and person really).
 
We walk through Sarah’s Model in Detail from the different components like Fear to each of the 7 Strategies which are Gratitude, Hope, Learning, Forgiveness, Enthusiasm, Compassion, and Humility. She opens up about how she came to not only use the model with leaders but also with herself, with her daughter, and in all kinds of contexts. The topic of how we are not taught to manage our emotions is discussed at length and Sarah gives some really great examples of how she has learned to manage them within herself, and tips for others to do the same.
 
Your resources:
 
5 min – Sarah Higgins Book The Power of Love Leadership
https://www.amazon.de/-/en/Sarah-Higgins/dp/1912300346
 
12 + 17 minutes – Sarah’s Model (Picture in show notes)
 
1h 12min – Andy Cope’s The Art of Being a Brilliant Teenager Book
https://www.amazon.com/Art-Being-Brilliant-Teenager/dp/0857085786
 
1h 16min – Patrick Lencioni’s The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery Book
https://www.amazon.com/Truth-About-Employee-Engagement-Addressing/dp/111923798X
 
1h 24min – we promised a bunch of resources then, so here you go:
The website of Sarah’s mentor Nicki Vee
https://mastercoach.training
 
Patrick Lencioni TED Talk
https://youtu.be/O5EQW026alY
 
Brene Brown TED talk
https://www.youtube.com/watch?v=iCvmsMzlF7o
 
Louis Theroux Grounded Podcast – Episode with Ruby Wax about Vulnerability
https://podcasts.apple.com/gb/podcast/14-ruby-wax/id1508985962?i=1000503050570
 
Happy listening!
 
More from Sarah:
LinkedIn: https://www.linkedin.com/in/sarahjlhiggins/
Email: sarah@corporatecoaching-sh.co.uk 
 
 
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Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 48 - COVID Special on Emotion Regulation

This is a sort of special edition and is in response to a general feeling of exhaustion and fed up-ness with COVID.  I shared a post on LinkedIn recently and it seemed to get people talking about how they are helping themselves right now.  This got me thinking that I could pull the conversation together in a podcast that may be helpful for folk too. This is the result.
I explore the 5 families of emotion regulation, what people (and I) are doing now under each family of strategies, and regular pauses or reflection moments for you fair listener to think about what it may mean for you.  
 
Here are your references as always:
 
Around 2 minutes I mention Emotional Labour and Arlie Hoschchild
https://uk.bookshop.org/books/the-managed-heart-commercialization-of-human-feeling/9780520272941
 
Shortly after I mention episode 2 of the podcast 
https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/
 
Then I mention an episode with Mark Gilroy that I incorrectly labeled as episode 27
https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/
 
Then I do accurately refer to episode 27 😉
https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/
 
Here is the profile of James Gross
https://spl.stanford.edu/selected-publications
 
I also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion.
https://www.verywellmind.com/theories-of-emotion-2795717
 
This is the LinkedIn post that I refer to
https://www.linkedin.com/posts/phil-willcox-02013425_quarantine-fatigue-is-realheres-how-to-activity-6757212581208870912-B4Gd
 
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Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 47 - Emotion at Work in Shame in the Workplace

Shame as an emotion and topic in the workplace is one particularly interesting to me because I have experienced it, and long story short, led me to the work I do today. This is something my guest Francesca Cardona is an expert in and why I chose to bring her onto the podcast. Francesca is an organizational consultant and coach and we first got onto discussing the idea of as she put it “listening to the music behind the words”, so looking beyond the surface of words and emotions, sharing some strategies and tips on how to do that.
 
Some of the ways in which Francesca does this and tips for the listeners therefore are:
Don’t look for a solution but instead accept that you don’t know
Even if the client desires an immediate answer, trying not to do so and taking the time it requires is important
Try to avoid prejudice and keep an open mind
We go onto discussing how shame not only affects individuals but also the workplace. Its cause can be a combination of the individual and the workplace, and there is not always just one party at fault. The different types of shame, recovery of shame, and vulnerability of shame are the topics we dive into as well where we share some of our personal and professional experiences.
 
What I really enjoyed about this podcast is the natural discussion we had that led to topics and questions that were not necessarily planned before but felt appropriate in the moment. The way in which Francesca answers every question is particularly enjoyable as she is very humble in her articulation and always tries to give tips and how-to’s. 
 
Your links and references to the key areas and ideas we discussed are below:
 
Around 17 minutes Francesca mentions her book:
https://www.routledge.com/Work-Matters-Consulting-to-leaders-and-organizations-in-the-Tavistock-tradition/Cardona/p/book/9780367313180
Around 58 minutes Francesca makes two book recommendations:
The Unconscious at Work: A Tavistock Approach to Making Sense of Organizational Life by Anton Obholzer and Vega Zagier Roberts
https://www.routledge.com/The-Unconscious-at-Work-A-Tavistock-Approach-to-Making-Sense-of-Organizational/Obholzer-Roberts/p/book/9780815361350
Working Below the Surface by Clare Huffington, William Halton, David Armstrong and Jane Pooley
https://www.routledge.com/Working-Below-the-Surface-The-Emotional-Life-of-Contemporary-Organizations/Huffington-Halton-Armstrong-Pooley/p/book/9781855752948
 
Around 60 minutes Francesca makes a podcast guest recommendation who is Author of a book called “A Good enough Mother”
https://www.amazon.com/Good-Enough-Mother-Novel/dp/0525561250
 
More from Francesca:
Website: http://www.francescacardona.co.uk
LinkedIn: https://www.linkedin.com/in/francesca-cardona-3196697/
 
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Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 46 - Emotion at work stories - Uncontrollable change

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please.  I am talking with my guest Dan Hone about being a business owner in a period of uncontrollable change (AKA Covid-19)  
As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Dan mentioned as things that helped him and I have added those too.  
Thanks for listening
Your links or references:
https://activearena.co.uk/ - this is the purpose-built indoor 5 a side arena that Dan has built-in Lincoln email address is info@activearena.co.uk
https://uk.bookshop.org/books/shoe-dog-a-memoir-by-the-creator-of-nike/9781471146725 - this is the first book Dan mentions
https://uk.bookshop.org/books/the-ride-of-a-lifetime-lessons-in-creative-leadership-from-15-years-as-ceo-of-the-walt-disney-company/9781787630468 - Dan calls this book journey of a lifetime and it is 'Ride' of a lifetime
https://www.stevenbartlett.com/diary-of-a-ceo/ - This is the podcast (behind this one fair listener ;-)) that Dan mentions
https://uk.linkedin.com/in/drewe-broughton - here is a link to the guest Dan suggest I get on the podcast
 
More from Dan: 
LinkedIn: https://www.linkedin.com/in/daniel-hone-564931113/
 
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Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 45 - Emotion at Work in Emotion Expression

Fair warning for you fair listener, this podcast includes mention of pineapple on Pizza, sorry!!
 
I found the guest for this podcast when I was reading one of his papers and I LOVED it. The link will follow in the show notes.  We open up with the standard unexpected and innocuous question and that takes us into the pineapple incident and then we get into the podcast proper. Arik discusses three characteristics that impact and affect the appropriateness of emotion expression (and associated social outcomes for the displayer), they are:
 
Characteristics of the displayer - e.g. Gender  
Characteristics of the display - e.g. Intensity of the emotion 
Characteristics of the context - e.g. the setting (virtual vs face to face/physical)
 
He also goes on to discuss the idea of emotion (in)authenticity too which I found fascinating. I also (maybe cheekily) make some suggestions about how his model may be enhanced by looking at some socio-linguistics elements too.  
 
For me, the social aspects of emotional expression, especially in the workplace are under-discussed and under-researched, hence my wanting to do this podcast. If you want to get hold of Arik you can find him here:
 
 
Your links and references to the key areas and ideas we discussed are below:
 
Around 12 minutes Arik mentions his research in a hospital setting and you can find that paper here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/  
 
Around 20 minutes Arik and I talk about anger as an emotion and 'the line' and there is an interesting research paper on that here - https://journals.aom.org/doi/full/10.5465/amr.2007.25275495
 
Around 25 minutes Arik mentions a study about the moderating factor of clarity of the transgression or if you have been 'wronged' and you can find that here -  https://psycnet.apa.org/record/2018-00986-009   
 
Around 30 minutes Arik mentions the study that he did that explored how happiness and anger spread around virtual teams and you can find that here - https://psycnet.apa.org/record/2011-16723-003  
 
Around the same time, I mention emotional contagion, and here is a great paper on emotional contagion in organizational life - https://www.researchgate.net/profile/Sigal_Barsade/publication/329902131_Emotional_contagion_in_organizational_life/links/5c85c1af92851c69506b238c/Emotional-contagion-in-organizational-life.pdf
 
Around 34 minutes Arik mentions the research is done in the lab and the field around happiness and sadness and the impact on outcomes for the 'display-er' and you can find that here -  https://psycnet.apa.org/record/2018-00986-009   
 
Around 36 minutes we talk about the paper that got me interested in chatting with Arik and you can find that here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7033655/
 
Around 38 minutes Arik mentions his research on emojis and smilies and you can find that paper here -  https://journals.sagepub.com/doi/full/10.1177/1948550617720269 
 
Around 41 minutes I mention the TEDx talk that Arik did and you can find that here - https://youtu.be/mFL7KKTuvmw
 
Around 46 minutes Arik mentions the Emotion as Social Information (ESI) model by Van Kleef and you can find more on that here - https://psycnet.apa.org/record/2004-19340-008
 
Around 51 minutes Arik mentions the civility of expression of emotion and I link that to other podcast episodes around socio-linguistics and you can find out more episodes here - https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/ and here - https://www.podbean.com/eu/pb-isi6f-78718f
 
Around 1 hour and 7 minutes, I mention Paul Ekman's book 'Emotions Revealed' and you can find that here - https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659
 
Around 1 hour 13 Arik mentions a researcher called Karen Niven and you can find her bio here -https://www.research.manchester.ac.uk/portal/karen.niven.html
 
Around 1 hour 16 minutes Arik recommends a book to read and you can find it here - https://www.cambridge.org/gb/academic/subjects/psychology/social-psychology/interpersonal-dynamics-emotion-toward-integrative-theory-emotions-social-information?format=PB
 
 
Arik sent across some papers for our listeners as well:
 
Carrying too Heavy a Load? The Communication and Miscommunication of Emotion by Email
https://journals.aom.org/doi/abs/10.5465/AMR.2008.31193163 
 
Crossing the line(s): A dual threshold model of anger in organizations
https://journals.aom.org/doi/full/10.5465/amr.2007.25275495  
When scowling may be a good thing: The influence of anger expressions on credibility 
https://onlinelibrary.wiley.com/doi/abs/10.1002/ejsp.573 
 
The Dark Side of a Smiley: Effects of Smiling Emoticons on Virtual First Impressions
https://journals.sagepub.com/doi/full/10.1177/1948550617720269 
 
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction.
 https://psycnet.apa.org/record/2018-00986-009   
  
The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information
https://www.amazon.com/Interpersonal-Dynamics-Emotion-Integrative-Information/dp/1107048249 
 
Expression of Emotion as Part of the Work Role:
https://psycnet.apa.org/record/1987-17392-001  
 
Anger and happiness in virtual teams: Emotional influences of text and behavior on others' affect in the absence of non-verbal cues
https://psycnet.apa.org/record/2011-16723-003  
 
Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/  
 
Happy listening!
 
More from Arik:
LinkedIn: https://www.linkedin.com/in/arik-cheshin-73b5473/
Email: acheshin@gmail.com
Profile: https://www.researchgate.net/profile/Arik_Cheshin
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 44 - Emotion at Work in Decision Making

In an unexpected turn of events for the podcast, my guest Simon Ashton from Phoenix Leaders mentions context before me.  We get into a lot of areas as this episode is the second-longest one to date.  Simon described this off-air as 'a bloody big topic' and I agree with him.  Decisions are massively influenced by what goes on inside our heads and by things that are happening or going on around us.  Therefore, this podcast has a number of different areas that we focus on.  The full list of all the key ideas/topics is covered in the Show Notes below with associated links to resources or definitions.
 
At about 1 hour and 3 minutes there is a bit of mild swearing so if you are listening with little ears around you may want to turn the volume down at that point.  
 
What I really enjoyed about this podcast is the conversational flow of it.  When I listened back in the edit I once again enjoyed being part of the conversation.   If you want to get hold of Simon you can find him here:
 
 
Your links and references to the key areas and ideas we discussed are below:
 
Around 1 minute I mention the Freakonomics podcast that you can find here - https://freakonomics.com/
 
Around 4 minutes Simon mentions the prisoner's dilemma
https://en.wikipedia.org/wiki/Prisoner's_dilemma
 
Around 5 minutes Simon mentions ‘dobbing in’ so if you are unfamiliar here is an explanation of the term
https://www.collinsdictionary.com/us/dictionary/english/dobbing
 
Around 16 minutes I mention the refractory period and here is an article on it
https://www.paulekman.com/blog/how-to-achieve-emotional-balance/
 
Around 19 minutes Simon mentions choice architecture and you can find out more about that here
https://www.economicshelp.org/blog/glossary/choice-architecture/
 
Around 21 minutes Simon mentions the Chimp Paradox and while I don’t rate the book here is a link to it
https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp-paradox/]
 
At around 22 minutes we get into biases and heuristics and Simon mentions the book Thinking Fast and Slow by Daniel Kahneman 
https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576
 
Here is also a nifty infographic on the types of biases and heuristics
https://www.visualcapitalist.com/every-single-cognitive-bias/
 
At around 25 minutes Simon mentions the World Economic Forum research into the skills that are needed, the report can be found here:
https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/
 
Around 30 minutes I mention Cliff Lansley and him being on the podcast in the past, here is the episode
https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/
 
At around 33 minutes we mention ‘Eat that frog by Brian Tracy’ here is a link to the book
https://www.amazon.co.uk/Eat-That-Frog-Important-Things/dp/1444765426
 
At about the same time I mention a study about Parole and decision making, this is a 2016 paper that reviews the efficacy of the findings and gives some great references to other papers too
https://www.sas.upenn.edu/~baron/journal/16/16823/jdm16823.pdf
 
Around 36 minutes I mention decision fatigue, here is some more on that phenomenon
https://en.wikipedia.org/wiki/Decision_fatigue
 
Around 45 minutes Simon mentions Zimbardo and ‘The Human Zoo’ which was a TV show and you can find out more about it here
https://m.imdb.com/title/tt0818733/
 
Around 48 minutes Simon and I discuss 'Group Think' and you can find out more about that here
https://www.psychologytoday.com/gb/basics/groupthink
 
Around 50 minutes I mention and explore a cognitive bias called the 'Anchoring Heuristic' and you can get more about that here:
https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias)
 
Around 1 hour and 5 minutes I talk about the oversimplification of 'System 1 and System 2' thinking, here is a link to a couple of nice pieces on it
https://www.marketingsociety.com/think-piece/system-1-and-system-2-thinking
https://www.lesswrong.com/posts/HbXXd2givHBBLxr3d/against-system-1-and-system-2-subagent-sequence
 
Around 1 hour and 12 minutes I talk about Simon Sinek and his work on the importance of Purpose and here is a link to his most famous/popular book:
https://simonsinek.com/product/start-with-why/
 
Around 1 hour and 16 minutes, I talk about generational differences and how (for me) they are not a thing.  You can find a piece from the Center For Evidence-Based Management here:
https://www.cebma.org/wp-content/uploads/CAT-Generational-Differences.pdf
 
Around 1 hour and 18 minutes I talk about display rules and feeling rules and a previous episode of the podcast and all those links are here:
https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/
https://en.wikipedia.org/wiki/Display_rules
https://en.wikipedia.org/wiki/Feeling_rules#:~:text=Feeling%20rules%20are%20socially%20shared,Arlie%20Russell%20Hochschild%20in%201979.
 
Around 1 hour and 22 minutes Simon mentions 'The Book of Beautiful Questions' and here is a link to it:
https://amorebeautifulquestion.com/the-book-of-beautiful-questions/
 
Around 1 hour 30 Simon mentions Brigadier General Matthew Broderick and his involvement with Hurricane Katrina and New Orleans, here is a link to an article on the topic pulling out some of the points Simon makes:
https://www.appliedcommunication.org/?p=442
 
Around 1 hour 33 Simon talks about confirmation bias and you can find more on that here:
https://en.wikipedia.org/wiki/Confirmation_bias#:~:text=Confirmation%20bias%20is%20the%20tendency,evidence%2Dbased%20decision%2Dmaking.
 
Around 1 hour 36 Simon mentions the 'Halo and Horns' phenomenon and you can find out more about that here:
https://en.wikipedia.org/wiki/Horn_effect
https://en.wikipedia.org/wiki/Halo_effect
 
Happy listening!
 
More from Simon: 
LinkedIn: https://www.linkedin.com/in/simon-ashton-b5275b13b/ 
Website:https://phoenixleaders.co.uk/staff/simon-ashton/
Email: s.ashton@phoenixleaders.co.uk 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 43 - Emotion at Work in Job Crafting

On the title alone this episode may not seem to fit this podcast and the opposite is the case.  As an evidence-based practitioner, my guest Rob Baker is right at home and his work is ultimately about how people feel about their jobs and their work.  We cover a LOT of ground in this episode and on a personal note Rob's reply to my unexpected and innocuous question is a complete surprise and I learn a lot about him. 
 
Your references as always:
 
Around 3 minutes we discuss the Fat Cat on Kelham Island in Sheffield
https://www.thefatcat.co.uk/
 
Around 5 minutes Rob talks about how he competed for GB at orienteering, you can find out more here
https://www.britishorienteering.org.uk/
 
Around 8 minutes I mention the awesome human being called Simon Heath who is a Consulting Artist and has some sensible and practical thinking on the workplace.  You can find him on Twitter here  https://twitter.com/simonheath1?lang=en and here is his blog  https://workmusing.wordpress.com/about/
 
Around 17 minutes Rob mentioned Job Crafting questionnaires.  Here is a link to a recent paper on that
https://www.researchgate.net/publication/312192742_The_job_crafting_questionnaire_A_new_scale_to_measure_the_extent_to_which_employees_engage_in_job_crafting
 
Around 31 minutes Rob mentions the discipline of Positive Psychology, here is a link to explore what it is
https://positivepsychology.com/what-is-positive-psychology-definition/
 
Around 32 minutes Rob mentions a Dutch researcher and her research, here is a link to a 2015 paper on Job Crafting
https://www.researchgate.net/profile/Mcw_Peeters/publication/280830379_the_job_crafting_intervention/links/55c85ee208aea2d9bdc8b297.pdf
 
Around 37 minutes I mention Erving Goffman and the notion of face and facework, you can read more about my research into this here
https://www.degruyter.com/view/journals/jplr/14/2/article-p167.xml
 
This is a piece by Robert Arundale on face and facework
http://media06.euv-frankfurt-o.de/Literatur/Arundale_2006.pdf
 
At around 45 minutes I mention a Simulcast about Grit and Growth Mindset and you can find that here
https://emotionatwork.podbean.com/e/episode-42-grit-and-growth-mindset-good-practice-podcast-crossover-special/
 
Around 59 minutes Rob and I talk about a previous episode of this podcast with Hilary Scarlett, here is the link
https://emotionatwork.podbean.com/e/episode-39-emotion-at-work-in-neuroscience-and-organisational-change/
 
Around 1hr 19 minutes I get Rob to lug his book, the link is here:
Personalization at Work – Bringing job crafting to life within organizations (by Rob Baker)
 
As we are wrapping up at 1 hour 21 Ron plugs his website
https://tailoredthinking.co.uk/
 
 
 
Here are some other references that Rob said would be helpful during the wrap up:
 
Job Crafting - Amy Wrzesniewski on creating meaning in your own work – Video from a presentation at Google’s 2014 Re: Work seminar series and the best introduction to the concept I have found.
http://www.arnoldbakker.com/articles.php (this is a treasure trove of research)
Re-orientating Job Crafting (a really elegant paper outlining what we know and don't know about job crafting and a suggested path for future research) [Behind a paywall, unfortunately]
Turn the job you have into the job you want. Harvard Business Review.
 
Google’s favorite Psychologist Explains How the Company Retains Top Talent. BusinessInsider.com
 
Why you should let people craft their work   People Management (by Rob Baker)
 
Job crafting guide - Resources from Tailored Thinking's website
 
 
More from Rob:
LinkedIn: https://www.linkedin.com/in/rjmbaker/ 
Twitter: https://twitter.com/BakerRJM
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 42 - Grit and Growth Mindset: Good Practice Podcast Crossover Special

Carol Dweck's Mindset (2006) and Angela Duckworth's Grit (2016) are two of the most influential social science texts of this century, but difficulty implementing their ideas and a failure to replicate their findings have left them open to criticism.
In this special crossover edition of The Good Practice and Emotion at Work podcasts, hosts Nicola Boyle and Phil Willcox are joined by Owen Ferguson, Ross Garner and Gemma Towersey to discuss.
We explore:
the extent to which we feel we demonstrate grit and growth mindset
the problems posed by the popularity of these ideas
the impact of grit and mindset on L&D.
Show notes
Mindset - Updated Edition: Changing the Way You Think to Fulfil Your Potential, by Carol Dweck, is available here: https://www.amazon.co.uk/Mindset-Updated-Changing-Fulfil-Potential/dp/B07NQLQDWN
Grit: The Power of Passion and Perseverance, by Angela Duckworth, is available at: https://www.amazon.co.uk/Grit-Passion-Perseverance-Angela-Duckworth-ebook/dp/B019CGY2ZG
A useful review of mindset literature is: Burgoyne, A. P., Hambrick, D. Z., & Macnamara, B. N. (2020). How Firm Are the Foundations of Mind-Set Theory? The Claims Appear Stronger Than the Evidence. Psychological Science, 0956797619897588. Online at: https://www.gwern.net/docs/psychology/2020-burgoyne.pdf 
A study looking at mindset in the workplace is: Campbell, A. (2019). Effects of Growth and Fixed Mindset on Leaders' Behavior during Interpersonal Interactions (Doctoral dissertation, Pepperdine University). Online at: https://search.proquest.com/openview/f227f221ad725ab6802a70bb2d192d83/1?pq-origsite=gscholar&cbl=18750&diss=y
Professor Dweck has responded to criticism of her work here: http://theconversation.com/growth-mindset-interventions-yield-impressive-results-97423 
Two papers critiquing the 'grit' concept are:
Credé, M. (2018). What shall we do about grit? A critical review of what we know and what we don’t know. Educational Researcher, 47(9), 606-611. Online at: https://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=1051&context=psychology_pubs
Lee, C. S. (2018). Authentic leadership and organizational effectiveness: The roles of hope, grit, and growth mindset. International Journal of Pure and Applied Mathematics, 118(19), 383-401. Online at: https://acadpubl.eu/jsi/2018-118-19/articles/19a/27.pdf
The paper that Ross and Owen discussed was: Yeager, D. S., Hanselman, P., Walton, G. M., Murray, J. S., Crosnoe, R., Muller, C., ... & Paunesku, D. (2019). A national experiment reveals where a growth mindset improves achievement. Nature, 573(7774), 364-369. Online at: https://www.nature.com/articles/s41586-019-1466-y?fbclid=IwAR3eSTiOiVc3v8LARTfGwxTzlSDz4AiAFpLK-jK4VcJr57wI0eO8zyvwkEc 
The blog by David D'Souza that Phil mentioned was: https://daviddsouza.com/2020/02/03/the-surprising-truth-about-obvious-truths/ 
In What I Learned This Week, the gang discussed:
Security issues associated with Zoom. Find out more at https://tidbits.com/2020/04/03/every-zoom-security-and-privacy-flaw-so-far-and-what-you-can-do-to-protect-yourself/ and https://www.washingtonpost.com/technology/2020/04/03/thousands-zoom-video-calls-left-exposed-open-web/
Ross' reflections regarding Dr Catherine Calderwood's resignation, covered online at: https://www.bbc.co.uk/news/uk-scotland-52181221 
The book Ross recommended was Jon Ronson's So You've Been Publicly Shamed, available from Amazon: https://www.amazon.com/So-Youve-Been-Publicly-Shamed-ebook/dp/B00L9B7IRC 
The paper Phil discussed, on the mindsets intervention, was: Foliano, F., Rolfe, H., Buzzeo, J., Runge, J., & Wilkinson, D. (2019). Changing mindsets: effectiveness trial. National Institute of Economic and Social Research. Online at: https://www.niesr.ac.uk/sites/default/files/publications/Changing%20Mindsets_0.pdf
The book that Gemma recommended was The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century by Steven Pinker, available at: https://www.amazon.co.uk/Sense-Style-Thinking-Persons-Writing/dp/1846145503 
If you'd like to Give Blood during the current crisis, you can! See: https://www.blood.co.uk/ 
For more from Emerald Works, see: https://emeraldworks.com/ 
 
More from Gemma: 
Twitter: https://twitter.com/gemmatowersey
 
More from Owen: 
LinkedIn: https://www.linkedin.com/in/owenferguson/ 
Twitter: https://twitter.com/owenferguson
 
More from Ross: 
LinkedIn: https://www.linkedin.com/in/ross-garner-8594a341/ 
Twitter: https://twitter.com/RossGarnerEW
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 
 

Episode 41 - Emotion at Work *Stories* - Chronic Pain

In this episode Mark Gilroy reprises his role as host of the podcast so that I can tell my story.  Long-time listeners will be familiar that I have had some health challenges over the last 2-3 years.  I am now feeling so much better.  Some things remain and at the same time, I am a lot better.  This is an opportunity for me to share my story and how my physical pain affected me emotionally, affected my identity as well as my professional and personal life.  
Fair warning, there is occasional swearing too.
The plan is for this to be the first in a series of episodes on chronic pain.  This is because I want to look at different people's experiences of chronic pain as well as interview a researcher into chronic pain.   
As is the case with our Stories series, there are no references as such. 
Happy listening
 
More from Mark: 
LinkedIn: https://www.linkedin.com/in/mgilroy/ 
Twitter: https://twitter.com/thatmarkgilroy 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 40 - Emotion at Work in overlooked parts of conversation (AKA Non-lexical Vocalisations)

My guest for this podcast is Dr. Emily Hofstetter and we get into geeky (as is often the case with me) detail about linguistics, conservation analysis and what Emily calls 'non lexical vocialisations'.  A more everyday term would be the non-word noises that feature in interaction.  We talk about how her (and others) research can be really helpful for us to look at talk and conversation in the workplace.  
 
Your references (as always)
 
around 6 minutes - https://www.streetwisdom.org/
 
around 12 minutes - Harvey Sacks was mentioned and this is a 1978 paper on turn-taking with Emanuel Schegloff and Gail Jefferson  https://pure.mpg.de/rest/items/item_2376846_3/component/file_2376845/content
 
around 13 minutes - Non Lexical Vocialisation  https://nonlexicalvocalizations.com/
 
around 16 minutes - we talk about turn-taking and here is a nice summary of this phenomenon from Stephen Levinson https://pure.mpg.de/rest/items/item_2193297/component/file_2240007/content
 
around 21 minutes - I ask Emily for a working definition of Conversation Analysis (CA) here is one from online  https://www.communicationtheory.org/conversation-analysis/
 
around 36 minutes - this is the paper with Jessica Robles that I mentioned where I first found Emily's work https://www.academia.edu/download/57694512/SYMB_396_REV_EV.PDF
 
around 41 minutes - Emily mentions Sally Wiggins and her research into noises at mealtimes, here is a link to one of those papers on disgust http://www.diva-portal.org/smash/get/diva2:1143930/FULLTEXT02 or here for moments of pleasure  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626903/
 
around 48 minutes - we talk about dis-preferred responses and here is a link to a chapter about conversation analysis including dispreferred responses  https://s3.amazonaws.com/academia.edu.documents/43839945/The_Handbook_of_Applied_Linguistics_Team_Nanban_tmrg.pdf?response-content-disposition=inline%3B%20filename%3DThe_Handbook_of_Applied_Linguistics_Team.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A%2F20200205%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20200205T145009Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=81db1bc04945a4e9f8a59ba2e9ef364239c172c0059ce54b2a270c59e1be69f7#page=281
 
around 50 minutes- we talk about creaky voice, here is a link to a paper on that phenomenon  https://www.researchgate.net/profile/Jody_Kreiman/publication/281119746_Acoustic_properties_of_different_kinds_of_creaky_voice/links/55d75bad08aeb38e8a85a866.pdf
 
around 56 minutes - we recommend some books, here are the links  
https://www.amazon.co.uk/Talk-Science-Conversation-Elizabeth-Stokoe/dp/1472140842/ref=sr_1_1?adgrpid=64739266474&gclid=Cj0KCQiA7OnxBRCNARIsAIW53B_VZGiQjJYFXdkMlTMl1dvgNeRPCWYkIYmkRXg0_YN6NsLMTRHv8CYaAoKaEALw_wcB&hvadid=310587725214&hvdev=c&hvlocphy=1006522&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=3831623842289732855&hvtargid=kwd-574014848791&hydadcr=24428_1748934&keywords=talk+elizabeth+stokoe&qid=1580914457&sr=8-1
https://www.amazon.co.uk/Affectivity-Interaction-objects-English-Pragmatics/dp/9027256209/ref=sr_1_1?keywords=Affectivity+in+Interaction%3A+Sound+Objects+in+English&qid=1580914692&sr=8-1
 
 
More from Emily:
Youtube: https://www.youtube.com/channel/UClsFYWz5vIm8pFYFfpcrQaA
Twitter: https://twitter.com/EMdoesCA 
Bio: https://emilyhofstetter.ca/
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 39 - Emotion at Work in Neuroscience and Organisational Change

This episode looks at neuroscience and organizational change. My guest on this podcast, Hilary Scarlett, is both a practitioner and an author and in the most recent edition of her book, she brings together the neuroscience of organizational change. I was particularly interested in getting this guest on as she has those two different perspectives.
 
Your references as always:
Book: Neuroscience and Organisational Change by Hilary Scarlett
Social pain:  Eisenberger, NI, Lieberman, MD, & Williams, KD (2003) Does rejection hurt? An fMRI study of social exclusion. Science, 302, 290-292
'Best in show': cortisol and the impact on behaviour (and on dogs!):  Jones, AC,  and Josephs, RA, (2006) Interspecies hormonal interactions between man and the domestic dog, Hormones and Behaviour 50 pp393-400
Mehta, PH, Jones, AC, and Josephs RA (2008) The social endocrinology of dominance: basal testosterone predicts cortisol changes and behaviour following victory and defeat, Journal of Personality and Social Psychology 94 (6) pp1078-93
Sherman et al (2016) Sex differences in cortisol's regulation of affiliative behaviour Hormones and Behaviour
 
Learning later in life:  Feldman Barrett, L, (2017) How ‘superagers’ stay sharp in their later years, The Observer 30 April 2017. https://www.theguardian.com/science/2017/apr/30/work-on-your-ageing-brain-superagers-mental-excercise-lisa-feldman-barrett
 
More from Hilary: 
LinkedIn: https://www.linkedin.com/in/hilaryscarlett/ 
Twitter: https://twitter.com/Hilary_Scarlett 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 38 - Emotion at Work in Equality, Diversity and Inclusion

This episode looks at Equality, Diversity and Inclusion. The topic in this episode is one that I’m very conscious of and aware of because as a middle-aged white man I’m conscious of the advantages this brings me in life.  If I think back over my career this consciousness hasn’t always been with me.  Whether that’s because of the wider conversation that’s happening around equality, diversity and inclusion or whether that’s with age I’ve become more aware of it. Our guest today, Mayokun 'Mac' Alonge, is working hard to change the awareness and consciousness around equality, diversity and inclusion.
 
Happy listening!
 
More from Mac:
LinkedIn: https://www.linkedin.com/in/mayokunalonge/
Website: https://theequalgroup.com
Twitter: https://twitter.com/theequalgroup
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 37 - *special edition* A focus on Emotion

This episode is a new format for the podcast.  I have gone back over some of our previous episodes and pulled together a 'best of sort of episode with a focus on 'Emotion'.  Episodes; 2 (with SJ Lennie), 25 (with Cliff Lansley), 26 (with Jo Wainwright) and 27 (with James Gross) all took a slightly different perspective on emotion and yet there were also some similarities and differences.  I wanted to pull out these similarities and differences and add to them with some reflection, comments and narration of my own.  I am not 100% sure if it works as a format and please let me know what you think.
 
Your references can be found on the original episode's show notes. 
Happy Listening
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Episode 36 - Emotion at Work in Learning Evaluation

This episode looks at evaluating learning. My guest is someone whose surname spikes a lot of discussion and debate within learning and development, organizational development and the HR sector. I’ve known Jim Kirkpatrick since we first met in 2012 and we’ve worked together since. I feel very honored to be one of the few people in the world that are a certified Kirkpatrick evaluation program facilitator. We look at why you should evaluate learning, the approaches you should take and bust some of the myths out there that surround learning evaluation.
 
As always, here are your references:
Find out more about the Kirkpatrick Programmes run with Developing People Globally: https://www.dpgplc.co.uk/courses-qualifications/learning-and-development/kirkpatrick-four-levels-evaluation-certification-programme/
Visit the Kirkpatrick Partners website: www.kirkpatrickpartners.com
Sign up free for resources and newsletters on the Kirkpatrick website at: https://www.kirkpatrickpartners.com/Resources
You can find details of the book Jim mentioned, ‘Kirkpatrick Four Levels of Evaluation’ on this link: https://www.amazon.co.uk/Kirkpatricks-Four-Levels-Training-Evaluation/dp/1607280086
Good to Great by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/
Find Kirkpatrick Partners on Twitter: https://twitter.com/TheKirkpatricks and on Linked In: https://www.linkedin.com/company/kirkpatrick-partners-llc/
For Paul Thoresen (Survey Guy) visit his Twitter profile at https://twitter.com/surveyguy2
 
More from Jim: 
LinkedIn: https://www.linkedin.com/in/kirkpatrickfourlevelevaluation/
Twitter: https://twitter.com/Jim_Kirkpatrick
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  
 

Episode 35 - Emotion at Work in Digital Body Language

This episode tackles a current and complicated area of Digital Body language.  Digital communication, learning and interaction continue their upward trend and my guest this week is on the leading edge of that curve. The wonderful Jo Cook  and I take this podcast down a particular route for digital body language.  We focus on the interactional aspects and we explore how we can use and harness the power and opportunities technology offers us to actively consider if not read others' Digital Body Language.  We are aware enough that it is not all sunshine and rainbows and so we get into the challenges and strategies to overcome them too.
 
As always, here are your references:
 
Steve Woods digital body language blog (mentioned around 9 minutes) http://digitalbodylanguage.blogspot.com
 
Jo’s Digital Body Language blog with research links (mentioned around 10 minutes): https://lightbulbmoment.info/2018/04/04/what-is-digital-body-language/
 
The Good Practice Podcast Jo appeared on as a guest (mentioned around 11 minutes)
http://podcast.goodpractice.com/120-why-are-most-webinars-so-terrible
 
Some research about emoji use from 2015-2017 (mentioned around 13 minutes)
https://blog.emojipedia.org/emoji-sentiment-analysis-2015-2017/
 
A link to the #TJWow webinar series (mentioned around 14 minutes)
https://www.trainingjournal.com/event/tj-wow-webinar-engagement
 
Find Training Journal on Twitter @TrainingJournal
 
Find the @LnDConnect Twitter account here and you can search for the Friday morning chat #LDInsight (mentioned around 18 minutes)
 
You will be able to find the podcast that Jo mentioned with the man from IKEA here in January 2019 (mentioned at 25 minutes) 
https://lightbulbmoment.community/lightbulb-moment-podcast
 
Resources about the conversational floor and turn-taking (Mentioned around 37 minutes)
https://www.thoughtco.com/turn-taking-conversation-1692569
*there are some other really nice resources in here too*
 
Esther Barrett profile (mentioned at around 39 minutes)
https://www.jisc.ac.uk/staff/esther-barrett
 
The Human Voice by Anne Karpf (mentioned around 43 minutes)
https://www.amazon.co.uk/Human-Voice-Story-Remarkable-Talent/dp/0747585377
 
Buzzing Communities by Richard Millington (mentioned around 43 minutes)
https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901
 
Shameless plug for the Emotion at Work community (44 mins)
https://community.emotionatwork.co.uk
 
More from Jo:
Twitter: https://twitter.com/LightbulbJo 
Community: https://lightbulbmoment.community
LinkedIn: https://uk.linkedin.com/in/jo-cook-52b36616
 
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Episode 34 - Emotion at Work Stories: 2018 in Review

This episode kicks of 2019 at the start of a new period of change and challenge for me. This is my review of 2018 and a look ahead to 2019.  I am very reflective and open in sharing what I am thinking and feeling about what has been and what is ahead.  
 
Your references as always:
 
I mention episode 16 (2 mins) where I kicked of 2018 and it is actually episode 14 *oops*.  Here’s the link to the right episode though:
https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/
 
Here is a link to the “3 good podcast” episode that I mention (7 mins):
https://threegood.podbean.com/e/the-3-good-podcast-episode-21-two-guys-talking-about-wellbeing/
 
Here are all of the 'stories’ episodes of 2018 I mention (13 minutes):
Episode 16 focussing on Imposter Syndrome
https://emotionatwork.podbean.com/e/episode-16-emotion-at-work-stories-imposter-syndrome/
Episode 17 focussing on Burnout
https://emotionatwork.podbean.com/e/emotion-at-work-stories-burnout/
Episode 22 focussing on Anxiety and difference
https://emotionatwork.podbean.com/e/episode-22-emotion-at-work-stories-anxiety-difference-and-minority-groups/
Episode 28 focussing on Depression
https://emotionatwork.podbean.com/e/episode-28-emotion-at-work-stories-depression/
Episode 30 focussing on being a survivor of abuse and the impact when in the workplace
https://emotionatwork.podbean.com/e/episode-30-emotion-at-work-stories-working-as-an-unhealed-victim-of-child-abuse/
 
For other episodes, please see the wider back catalog available here:
https://emotionatwork.podbean.com/
 
 
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  
Learn more about Emotion at Work: https://www.emotionatwork.co.uk  
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/