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March 22, 2019 @ 12:48 pm

Episode 37 - *special edition* A focus on emotion

This episode is a new format for the podcast.  I have gone back over some of our previous episodes and pulled together a 'best of sort of episode with a focus on 'Emotion'.  Episodes; 2 (with SJ Lennie), 25 (with Cliff Lansley), 26 (with Jo Wainwright) and 27 (with James Gross) all took a slightly different perspective on emotion and yet there were also some similarities and differences.  I wanted to pull out these similarities and differences and add to them with some reflection, comments and narration of my own.  I am not 100% sure if it works as a format and please let me know what you think.

Your references can be found on the original episode's show notes. 

Happy Listening

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February 1, 2019 @ 1:16 pm

Episode 36 - Emotion at Work in Learning Evaluation with Jim Kirkpatrick

This episode looks at evaluating learning. My guest is someone whose surname spikes a lot of discussion and debate within learning and development, organisational development and the HR sector. I’ve known Jim Kirkpatrick since we first met in 2012 and we’ve worked together since. I feel very honoured to be one of the few people in the world that are a certified Kirkpatrick evaluation programme facilitator. We look at why you should evaluate learning, the approaches you should take and bust some of the myths out there that surround learning evaluation.


As always, here are your references:

Find out more about the Kirkpatrick Programmes run with Developing People Globally: https://www.dpgplc.co.uk/courses-qualifications/learning-and-development/kirkpatrick-four-levels-evaluation-certification-programme/

Visit the Kirkpatrick Partners website: www.kirkpatrickpartners.com

Sign up free for resources and newsletters on the Kirkpatrick website at: https://www.kirkpatrickpartners.com/Resources

You can find details of the book Jim mentioned, ‘Kirkpatrick Four Levels of Evaluation’ on this link: https://www.amazon.co.uk/Kirkpatricks-Four-Levels-Training-Evaluation/dp/1607280086

Good to Great by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/

Find Kirkpatrick Partners on Twitter: https://twitter.com/TheKirkpatricks and on Linked In: https://www.linkedin.com/company/kirkpatrick-partners-llc/

For Paul Thoresen (Survey Guy) visit his Twitter profile at: https://twitter.com/surveyguy2

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January 17, 2019 @ 3:27 pm

Episode 35 - Emotion at Work in Digital Body Language

This episode tackles a current and complicated area of Digital Body language.  Digital communication, learning and interaction continue their upward trend and my guest this week is on the leading edge of that curve.  The wonderful Jo Cook (@LightbulbJo on Twitter) and I take this podcast down a particular route for digital body language.  We focus on the interactional aspects and we explore how we can use and harness the power and opportunities technology offers us to actively consider if not read others Digital Body Language.  We are aware enough that it is not all sunshine and rainbows and so we get into the challenges and strategies to overcome them too.

As always, here are your references:

Steve Woods digital body language blog (mentioned around 9 minutes) http://digitalbodylanguage.blogspot.com
Jo’s Digital Body Language blog with research links (mentioned around 10 minutes): https://lightbulbmoment.info/2018/04/04/what-is-digital-body-language/
The Good Practice Podcast Jo appeared on as a guest (mentioned around 11 minutes)
Some research about emoji use from 2015-2017 (mentioned around 13 minutes)
A link to the #TJWow webinar series (mentioned around 14 minutes)
Find Training Journal on Twitter @TrainingJournal
Find the @LnDConnect twitter account here and you can search for the Friday morning chat #LDInsight (mentioned around 18 minutes)
You will be able to find the podcast that Jo mentioned with the man from IKEA here in January 2019 (mentioned at 25 minutes) 
Resources about the conversational floor and turn taking (Mentioned around 37 minutes)
*there are some other really nice resources in here too*
Esther Barrett profile (mentioned at around 39 minutes)
The Human Voice by Anne Karpf (mentioned around 43 minutes)
Buzzing Communities by Richard Millington (mentioned around 43 minutes)
Shameless plug for the Emotion at Work community (44 mins)
How to find Jo (72 mins):
Twitter: @LightbulbJo 
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January 10, 2019 @ 4:11 pm

Episode 34 - Emotion at Work Stories; 2018 in review

This episode kicks of 2019 at the start of a new period of change and challenge for me.  This is my review of 2018 and a look ahead to 2019.  I am very reflective and open in sharing what I am thinking and feeling about what has been and what is ahead.  
Your references as always:
I mention episode 16 (2 mins) where I kicked of 2018 and it is actually episode 14 *oops*.  Here’s the link to the right episode though:
Here is a link to the “3 good podcast” episode that I mention (7 mins):
Here are all of the 'stories’ episodes of 2018 I mention (13 minutes):
Episode 16 focussing on Imposter Syndrome
Episode 17 focussing on Burnout
Episode 22 focussing on Anxiety and difference
Episode 28 focussing on Depression
Episode 30 focussing on being a survivor of abuse and the impact when in the work place
For other episodes, please see the wider back catalogue available here:
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November 5, 2018 @ 5:58 am

Episode 33 - Emotion at Work in Organisational Change

This episode tackles a notoriously tricky area, Organisational Change.  One thing is for sure that for HR, Learning and Organisational Development practitioners we are working with change.  My guest this week is the wonderful Julie Drybrough (@fuchsia_blue on Twitter and her website is here https://fuchsiablueblog.wordpress.com/about/ ).  In this wide ranging conversation we explore how aspects of; identity, belonging, control, power can all affect organisations and their ability or propensity to change.  Jools talks about the 'invisible hand' that guides what happens in organisations and how in her work, she often makes that invisible stuff visible.  

We both share some specific examples from past and present work and talk about the strategies, techniques and methods we use to support organisations and ourselves as practitioners too.  

As always, here are your references:

The blog post Jools wrote about culture change and fog


Quote from Martin Luther King Jr about love and power


Martin Bubers 'I and Thou'


The Culture Code by Daniel Coyle


William Isaacs and Dialogue - the art of thinking together


'On Dialogue' by David Boam



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October 12, 2018 @ 5:21 pm

Episode 32 - Emotion at Work in Community Management

For this episode we delve into Community Management with our guest Ady Howes (@adyhowes).  Now there is an argument that with the Emotion at Work hub recently launched (https://community.emotionatwork.co.uk) this episode is either Phil being really shameless, sensible or maybe even organised.  You, fair listener can choose ;-))

During the conversation Ady and Phil explore; emotions for community members, managers, leaders in organisations and the links into culture too.  They also share some of their experiences of community management done well and.... less well.  


Your references for this one:

Buzzing Communities by Richard Millington and thanks to Jo Cook (@lightbulbJo) for the recommendation


The 5 P's of Community Management from the amazing Mike Collins (@CommunityMike)


The Diffusion of Innovation Curve:


Festival of Work 2019 (aka the L&D Show)


Thanks for listening

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September 27, 2018 @ 5:59 am

Episode 31 - Emotion at Work in the Hub

It’s a solo outing for Phil on this episode as he wanted to do a stock take, update and the future type episode. In this he shares the creation of the ‘Emotion at Work hub’ (link here), why this hub has been created and what it is there to do. Phil also explores his ongoing research, his experiences with psychological pressures that influence his behaviour. He also outlines what you fair listener can expect over the coming months. 
Here are your references:
The Emotion at Work hub
Joe Navarro’s book
How academic journals are ranked
HR’s most influential thinkers list
Rob Briner can be found here:
Mark Gilroy can be found here:
Nick Court can be found here:
His company the PX (People Experience) Hub can be found here:
Simon Heath can be found here:
Julie Drybrough can be found here
Episodes 12, 24 and 29
Ross Garner can be found here:
My paper can be found here:
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September 6, 2018 @ 12:03 pm

Episode 30 - Emotion at Work Stories - Working as an unhealed victim of child abuse

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode please.  I am talking with my guest Katrina Colliner (@KatrinaMCollier) about how being an unhealed victim of child abuse affected her in the workplace.  She now describes herself as a ‘victor over’ her abuse and you can hear more about what she means by that in the episode.  

If you are affected by what we talk about and you are feeling particularly vulnerable, please remember you can call the Samaritans at any time on 116 123 and I have googled other places of support and added links the sites and organisations I found below.  

As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Katrina mentioned as things that helped her and I have added those too.  

Thanks for listening

References and links




Katrina mentioned Pia Mellody and that is a person, here is a link to her site



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August 24, 2018 @ 5:39 am

Episode 29 - Emotion at Work in Banter, Impoliteness and Power

For this episode we delve into three areas; banter, impoliteness and power.  All seperate yet inextricably linked.  All things that are common in the workplace.  My guest this episode is Dr Derek Bousfield (https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=111) and he goes by @DrWordyBoy on Twitter.  

We discuss what ‘banter’ is, how it is defined, why it is a healthy thing and is somehting that can cause division and friction in the workplace.  Derek’s descriptive definition for Banter is ‘Insincere Impoliteness’ and we go on to define ‘Imploiteness’ as well as ‘Politeness’ and ‘Power’.  One of the examples we discuss how banter can be veiled Impoliteness and how Politeness markers or actions can also be Impolitentess.  All of this is down to... *drum roll* context.

As part of our discussion we link back to aspects from other podcasts where we talk about face and facework (episodes 12 and 24), conversation management (episode 10) and in/out groups (episode 7).

Your references for this one:

Barthesian myth (around 16 minutes)


Labelling (around 23 minutes) NB this is not exactly what Derek mentions but it gives you an idea where he is going with his thinking


Terms of address and titles (around 39 minutes)


Banter and mock Impoliteness (by Derek and Michael Haugh)


Power (around 54 minutes) this is a fab book that explores the dynamism of power


Jonathan Culpepper 2011 Impolitentess work (around 1 hour 9 minutes)


Derek Bousfield 2008 Monograph on Impoliteness (around 1 hour 9 minutes)


Clare Hardaker on Trolling (around 1 hour 10 minutes) these are examples of her non academic work


Lynn Truss ‘Talk to the Hand’ (around 1 hour 11 minutes)


Journal of Politeness Volume 14 Issue 2 (around 1 hour 12 minutes)


Thanks for listening!!


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August 2, 2018 @ 7:36 am

Episode 28 - Emotion at Work Stories - Depression

This episode picks up the Emotion at Work in Stories theme I started earlier this year. This time it is with Karen Teago (@teago_emplaw) as my guest, we take a trip into how depression has been a part of her life for 15 years.

I asked Karen to be on the podcast as she wrote a blog a few years ago (https://teagohr.wordpress.com/2017/10/10/this-is-what-it-looks-like/) and it affected me then and still does now.  Depresssion is one of the things that is both talked about and not talked about all at the same time.  With Karen being willing to be open and frank about her experiences it was important to me that I create a place and space to allow a depth of exploration of the topic.  

This is a frank and honest episode and our conversation lasted for nearly an hour and twenty minutes so there is a lot to listen to.  If you are affected by anything in this episode then there are support options open to you:

The Samaritans can be contacted here https://www.samaritans.org/how-we-can-help-you or call them on 116 123 (it is free) 

Mind can be contacted here https://www.mind.org.uk/information-support/helplines/

You can also call the NHS on 111 or make an appointment with your local GP

Karen is happy to chat and you can find her on @teago_emplaw

I am happy to listen and you can find me here or @philwillcox

We explore her experiences with depression as a condition, with medication, with post natal depression, the important area of disclosure and how guilt has been a part of her experience too.  I (maybe unfairly) ask Karen for any advice or suggestions if anything in the podcast resonates with you and I add my thoughts too. At one point Karen talks about how she became aware of her condition by reading a case she was working on. 


After we recorded the episode she found this paragraph from 'Notes on a Nervous Planet' by Matt Haig (@matthaig1) that she felt better explained her experience:

"Later, doctors would offer labels.  'Panic disorder', 'generalised anxiety disorder' and 'depression'.  These labels were worrying, but also important, because they gave me something to work with.  They stopped me feeling like an alien.  I was a human being with human illnesses, which other humans have had - millions and millions of humans - and most of them had either overcome their illnesses or had somehow managed to live with them.  Even after I knew the names of the illnesses I had, I believed they were all stemming from inside me.  They were just there, the way the grand canyon was just there" 

Here's a link to the full book - https://www.amazon.co.uk/Notes-Nervous-Planet-Matt-Haig/dp/1786892677

With this being a Stories episode there aren’t many references as such. There are some things we talk about and here are the links to those things:

The unexpected yet innocuous question came from Margaret Burnside @margaretburnsid

The book on sleep Karen references is https://www.amazon.co.uk/Why-We-Sleep-Science-Dreams/dp/0241269067

The Mind Website with details for resources for Corporate partners https://www.mind.org.uk/search-results?q=guidelines%20for%20corporate%20partners

More information for breastfeeding and taking medication https://www.breastfeeding-and-medication.co.uk/


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Emotion At Work
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